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“Excellent!!” 5 of 5 bubbles
Review of Pen Star House

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Pen Star House
Ranked #83 of 98 St Austell B&B and Inns
Kent
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent!!”
5 of 5 bubbles Reviewed November 6, 2012

Pen Star is a wonderful place to stay! Gary and Anne are friendly, excellent hosts who have decorated their home/guest house in a professional way that is homely and peaceful. I have found them to be understanding and receptive to my hectic travel needs due to the nature of my visits to the area. Their home is, for me, a respite and haven from everyday living without being expensive. As a non-meat-eater, I can enjoy a delicious hot breakfast here, as well as having a large choice of cold food options - which include plenty of locally made and sourced products.
One of my favourite things about Pen Star is that they have a single room, and that it has a superbly comfortable mattress: it is the only place where I sleep right through the whole night. On my last visit I was impressed with the bath robes that were provided, as well as the good supply of towels and locally sourced toiletries
It is well situated for several attractions in the county, as well as further afield, and the rooms have execellent brochure packs to help plan trips and excursions, with more in Gary and Anne's own sitting room. It is not too far from the railway station, and the town has good bus links too. It is virtually on a very large ASDA's doorstep, and during the summer months they have alarge stock of summer activity items and clothes. Their pay-at-the-pump only petrol stations, along with the near-by Tesco store, have the cheapest fuel prices around, too.

  • Stayed June 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LadyPrinceKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
starnstorm, Owner at Pen Star House, responded to this review, November 7, 2012
Thank you so much, knowing it's appreciated makes all the effort and hard work worthwhile :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
    38
    6
    4
    4
    1
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Herts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

In general, we were pleasantly surprised on arrival (long weekend break).We got it for a really competitive price, and honestly did not expect one of the best B&Bs experience we ever had. Pen Star is run by a lovely couple - very friendly, helpful, professional, and non-invasive :)

Positives: the room & facilities were very clean, and the level of detail have exceeded some 4 start hotels I stayed in during my world travels.
The room will have all the necessary 'bits' you need, so don't bother packing most of the essentials - robes, towels, soap, shampoo, tea, tissues. biscuits, mineral water, hot chocolate ...etc etc - room & bathroom supplies are quite impressive.
The breakfast was fabulous - I'm rather a picky eater, but could always find something on the morning menu, All done to a high standard + wide choice of muesli, juices, and little bits you can start your day with.

Negatives:
It would be unfair to score the hotel down by location, but it's worth mentioning that it's a bit of a walk to a nearest restaurant St.Austel is not really full of anyway.
The room was a bit small, but again, served as well as a central base for short trips around Cornwall.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Les K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
starnstorm, Owner at Pen Star House, responded to this review, November 7, 2012
Thank you very much for taking the time to do such a generous and kind review for us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Level Contributor
43 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed October 26, 2012

Anne and Gary are perfect hosts. knowledgable,friendly and amicable to all needs.
the rooms are so clean well stocked and enviromental issues addressed.the breakfasts are second to none..well cooked and ample. well worth a stay.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KevByrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
starnstorm, Owner at Pen Star House, responded to this review, November 7, 2012
Thank you very much for your kind review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwich, United Kingdom
2 reviews
5 of 5 bubbles Reviewed October 1, 2012

An excellent guest house, in a very good location for visiting the surrounding area.
Welcomed with tea, coffee and biscuits - a nice touch.
Comfortable bed in a nice, spacious room. Although ours was at the front of the house, overlooking the main road, the nighttime noise levels were low.
The hosts were friendly and helpful, especially appreciated when I forgot to switch off the cold-box in the car and flattened the battery.
Breakfast was good - hogs pudding highly recommended.
Our only, very minor, quibbles were that the curtains don't block out streetlights at night, but it IS the owners home and Anne doesn't like absolute darkness, as she explained to us; and that parking is not for those who need 400 square feet to park a Corsa.
We wolud certainly go back.
There is neither a swimming pool nor a fitness centre, hence their being marked down.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EsPeeFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
starnstorm, Owner at Pen Star House, responded to this review, October 3, 2012
Thank you so much, such a kind review, I hope your venison made it home ok and you are now enjoying it :) I didn't quite follow your comments about pool and fitness centre ? We have both a pool and fitness centre here in St Austell, other guests staying the same time as yourselves were using them. And I think I must have missed an amusing incident with a corsa ?? Best wishes to you both A & G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brixham, United Kingdom
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 1, 2012

On our arrival we were grateful for a pot of tea and biscuits met and a warm welcome. Everything about the place was immaculate, clean and cosy. The beds were very comfortable. They had thought of everything a person might need i.e. wine glasses, a cork screw, a hair dryer, a hot water bottle, cotton wool balls, bottled water etc and provided some extra touches e.g. fresh flowers. The breakfast was amazing with a really large number of choices of fresh and tasty local ingredients. probably the best choice in any B&B we have used. We loved that the owners were environmental aware and encouraged their guests to support their efforts. Our bedroom was big and at the back of the house so we were not bothered by traffic noise. Our bathroom was big with both shower and bath.Free off-road parking was also a welcome bonus, as was the free Wi-Fi. Its location was central to a lot of attractions Its great value as we have stayed in places charging more and they have not matched the detail, cleanliness and the service this B&B offers.

Room Tip: Rooms at the back of the house should prevent any disturbance by traffic noise
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rosemary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
starnstorm, Owner at Pen Star House, responded to this review, October 3, 2012
It was lovely to meet you, thank you for taking the trouble to do a lovely review, best wishes A & G
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
5 of 5 bubbles Reviewed August 29, 2012

Would just like to thank Anne and Gary for their hospitality, we were welcomed with a warm greeting, we had tea and biscuits on arrival, and shown to our rooms which were spotless, if we tried to pick fault we could'nt, the breakfast was FANTASTIC!!, we have been to many hotels around the world and this has to be the best breakfast by far including the Hogs pudding, guest house is situated in an ideal location to explore many places in Cornwall as recommended by Anne. If wew were to visit St Austell again it would be a definite even if only for one of Anne's star rated breakfast, once again thanks Jill, Gary and Margaret from Liverpool.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JILL L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
starnstorm, Owner at Pen Star House, responded to this review, September 4, 2012
Thank you very much, such a kind review, it was really lovely to meet you all x
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 28, 2012

We travelled to St Austell by train and so this B&B was perfect to get to from the train station - just a 20 minute walk. Our train was a little delayed getting in so we arrived after the check in time, but we were met with a friendly welcome, a pot of tea and biscuits - great, thankyou. Anne chatted about the local area and advised on a number of places to eat out, as well as walks nearby which was incredibly helpful. The B&B is a 20 minute walk into Charlestown where there were plenty of places to eat and a great atmosphere during the day and the night. From here there are great coastal walks to Porthpean and Carlyon. At breakfast, we met Gary who was very friendly. The breakfasts were wonderful. We haven't come across this much choice at a B&B before and the local jam is a MUST try!! There's a great selection of cereal and fruit to start and then a menu with options such as poached/scrambled/fried eggs on toast or traditional breakfast; as well as a specials board (with smoked cheese omlette, local fish, muffins, salmon). We loved the fact that we could choose what we wanted for breakfast, rather than the traditional full English. Gary always asked if we wanted any more tea or toast and we were always ready to start the day after our breakfasts. We took a bus to Mevagissey and Anne checked on bus times for us and advised us the best place to get it from - she was very helpful. It's easy to get to the Eden project from the train station. We were just there 3 nights, but were made to feel very welcome. We would recommend this B&B to anyone visiting St Austell.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DebbieA7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
starnstorm, Owner at Pen Star House, responded to this review, September 4, 2012
Thank you guys very much, hope the rest of your trip went well, Anne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pen Star House

Property: Pen Star House
Address: 20 Cromwell Road, St Austell PL25 4PS, England
Location: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #83 of 98 B&Bs / Inns in St Austell
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
Pen Star House is a 4 star, silver award B&B and offers a warm welcome to all. It is in an excellent location for visiting all atractions.The Eden Project is 10 mins away and The Lost Gardens of Heligan 15. It is walking distance to The Historic port and beach of Charlestown along with Shops, banks, restaurants, pubs, chemist etc within 5 mins walk. We have Superior, King size and standard rooms offering single, double, twin and family accommodation. ... more   less 
Also Known As:
Pen Star House St Austell, Cornwall

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