This is a fantastic chalet in a great location very close to the beach and not far from Perrenporth itself. Great base to explore the local beaches. Very clean and tidy and has everything you need for a comfortable stay.
Communication was 95% through TripAdvisor and I wasn’t given an owner’s number but some rental agency person’s number, even though I did ask for an owner’s phone number. And you talk with the owner but it’s managed through someone else who takes cares of my deposit, issues, etc. Very confusing to have the owner, trip advisor & rental agency for one property, made worse when I had issues at the property & the rental agency woman didn’t call me back for over 4 hours and only then after I emailed the owner saying I had no response.
My biggest issue is with FunWorks passes. There was mention in the description of some activities needing a pass, but NO mention that if you want to use the pool, the kids club activities or visit the entertainment area after 5ish you need to pay for a Funworks pass. (Not to be confused with an Activities pass - TWO separate things! Activities passes are for things like roller disco or fencing lesson, etc & those are clearly written about on Haven’s site.)
The FunWorks passes are included when you book directly through Haven. Had I know this when I booked, i would’ve booked directly through Haven for less money. These passes are an extra £75 for 2 adults & a child staying over a weekend - that is a lot of money! I emailed the owner several times about it before my trip & she tried to compare a tent rental to her chalet cost wise & tell me her rental is cheaper but that is not comparing apples to apples. When I booked the chalet there were some on Haven’s site for the maybe £50 more pounds than her price which still would’ve been cheaper. Thankfully, she has since changed her description but as there were no trip advisor reviews, or real info on it, I feel like I did get duped. Even Haven Reception staff laughed at me when I asked if it was necessary to have them and couldn’t believe I didn’t get them with my rental.
Also had issues with the TV. As you can see from the picture, the cord hangs across the heater. So obviously i moved the cord when I turned on the heat. As the pic shows, the aerial is barely attached to the TV and when I moved the cord, I unplugged the aerial. We figured it was the wind because we had a pixelated picture, but not until my 3rd day there did the rental agency call me back & say it to check the aerial connection. All they needed to do was leave an A4 note that says, please move the cord when turning the heater on & be sure the aerial is still plugged in, would’ve saved a lot of hassle & 2 nights without TV.
Also, very bare minimum as far as basics supplied - only one loo roll provided which I thought was a bit cheap. No extra bin bags or instructions on where to dump the rubbish/recycling (we figured it out). It was very clean but the beds lumpy, pillows were flat.
Will likely not ever book a Holiday Park again, it’s not really our scene - the restaurants are limited, laundry costs you £8 a load & the beach is a very steep walk down a very big hill.
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