Anyone reading my review in 2005 will know that I said I would never visit again as after many years of visiting the Polurrian standards had dropped to rock bottom. My letter of complaint to Mr Barlow was replied to with promises to do better and they have. We were tempted back by the offer of a short break and were upgraded to a superior seaview room (72).The whole hotel has been redecorated and fixtures and fittings upgraded. Our room was lovely. The jury is still out on the new decor in the lounge and dining room however. I am not sure it is inkeeping with an Edwardian building. The curtains have been replaced with white venetian blinds leaving the rooms very 'stark'. I think the sun will be a problem in summer, whilst its nice to see one doesn't want to be blinded by it.When we arrived I requested a cream tea but was told they had run out of cream (2pm).We sat in the lounge thinking 'here we go again' but were then told if we didn't mind waiting they would go out and get some, it was as lovely as ever, well done.I recognised none of the staff from before but they are all very friendly and helpful. They have a good understanding of english but were appt to be a little forgetful, we often had to request things more than once.Our meal on the first night was dreadful but we later discovered it was the Chefs night off. We waited 40 minutes from sorbet to main course and then the food was over cooked and cold. To be fair the duty manager was very apologetic and concerned.Breakfast the next day was a story of disorganisation. We waited 20 minutes from being shown to our table to our tea / coffee order being taken (the couple next to us had waited half an hour) and it was 45 minutes before we got our cooked food ( the requested sauce never did arrive). From then on though things improved, dinner that night was lovely, the time between courses perfect. Next morning Breakfast was alot better. We were seated by the duty manager who took our order there and then.Overall though the food did not match the standard of previous visits but I appreciate we were only there 2 nights and in the past we have stayed for 2 weeks at a time
We heard other storys from other guests of requested rooms not being available and rooms not being serviced.
And our verdict? Well you cannot beat this hotels position and if you have a sense of humour, can accept the odd mistake and relax then give it ago. We have booked again!!
- Official Description (provided by the hotel):
- Perched on the cliffs amongst 12 acres of gardens, this quintessential luxury family seaside hotel offers stunning views across Mounts Bay and the Atlantic Ocean beyond. All of the public rooms have a sunny, welcoming feel, whilst bedrooms feature fluffy towels, super comfy beds and spectacular views. You will find an array of child friendly facilities including a complimentary Ofsted registered crèche for younger children and the Blue Room for the over eights. The restaurant features unpretentious dishes prepared with the finest seasonal and locally-sourced ingredients. There is a comprehensive range of facilities and activities on offer from the sanctuary of the Purity SPA to the newly resurfaced tennis court and the refurbished indoor swimming pool. ... more less
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- Also Known As:
- Polurrian Hotel Mullion
- Polurrian Bay Hotel Mullion, Cornwall