Came here a second time with 2 kids (5 and 9) so a totally different perspective. The staff were just lovely - informal, friendly but efficient. We stayed on a really windy night and they upgraded us to a family suite that was slightly less noisy - really thoughtful and they apologised to us! It was my birthday and a card was waiting in our room - it's the little things that make the difference!
Kids facilities were very good and with a homely touch. The mouse hunt was a favourite and considering the weather was so bad we couldn't venture out, the kids were kept amused and have asked to go back! And if there is enough demand, on a Sunday if you choose they will pick the kids up from the room and take them to breakfast so adults can have a lie in!! - we didn't do this but the idea is great.
The food was better than last time we visited and breakfast was plentiful (a soft poached egg would have been nice though).
If I was just a couple I may not want to visit during school holidays but as a 'classy' hotel with children, just lovely. Will definitely be returningMore