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“A Mixed Bag!”

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Polurrian Bay Hotel
Ranked #2 of 2 Hotels in Mullion
Certificate of Excellence
Reviewed September 18, 2011

It's amazing position on the cliff tops on The Lizard, our favourite part of Cornwall, has drawn us back to The Polurrian time and time again since first discovering it in the early 1990's. A change of ownership in 2005 disappointed us so we have not been back since then but when we heard it had changed hands again and some overdue investment was being made, we thought we must give it another chance.

True, the old place has been refreshed with a modernised lounge and our sea view first floor room has been beautifully refurbished with en suite bathroom to match although why the bath has been left on a plinth, we are not sure. Also, there was a fairly common fault found in many hotel bathrooms with a loose toilet seat and lid which would not stay in the raised position which especially at night involves quite a tricky manouevre for we men. Still our room was kept very clean and we slept very well in the comfortable bed. Pity there was no kettle or hospitality tray although I believe one would have been provided on request but really you shouldn't have to ask.

We were told that bookings were taken only on a bed and breakfast basis with dinner bookable if required and this proved a blessing in disguise. We tried dinner on the first night but it was very over priced at £34 for three courses plus drinks and even extra for coffee. For that price we would have expected rather better quality and service which was OK but no more. On top of that, the glass of wine I wanted was unavailable and they had no rump steak. I was offered t-bone but at a supplement which we thought was a bit of a cheek considering the non-availability of rump which you would expect establishments charging high prices to have in stock. So after that we ate out, declining to spend nearly £90 for two per night for pretty ordinary fare. The breakfasts were adequate but not special.

The restaurant has been refurbished and has a lighter feel and still has its spectacular views but, with the removal of the carpet, the tables are somewhat rickety on the parquet floor and it does make the room noisier. We were surprised that the hotel still has no lift which was promised under previous ownership.

So, we had a somewhat mixed experience. It is still early days under new ownership so perhaps things will improve but we were concerned that the hotel seems to be focusing on families and catering for children which isn't something we older folk necessarily wanttoo many of when we are on holiday. Also the hotel certainly lacked the "warmth" and friendliness which was the hallmark of the Polurrian of a few years ago. In those days, many of the staff were local people who obviously took a pride in the old place but we didn't really get an opportunity to talk to any this time round.

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
2  Thank demoncodger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PB H, Front Office Manager at Polurrian Bay Hotel, responded to this reviewResponded September 22, 2011

We are delighted that these guests decided to return after some years and were happy with a number of the improvements. Current plans do not include the installation of a lift however we do offer ground floor rooms many of which have lovely sea views for guests that are not able to manage stairs.
We have listened to guests's views and the menus will be changing very soon so we will offer more choice and individually priced items rather than a set price 2 or 3 course menu.
Tea trays subject to availability are available on request and drinks may be ordered and delivered to the room at any time.
We hope the guests will return.

Paula
Assistant Manager

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736 - 742 of 832 reviews

Reviewed September 13, 2011

Absolutely beautiful!

We have stayed in expensive Hotels all over the world, but you would have to go a long way to beat this Hotel for the following:

The view/location
Friendly staff
Beautiful decoration
Wonderful breakfasts

There was also plenty of parking, a good-sized spa and a fabulous terrace with views West to the setting sun.

The furnishings throughout the Hotel were beautiful & many thanks go to Paula Cooke on Reception who even went to the trouble of finding out the make & name of one of the materials used for me! Very kind.

The only negative we experienced during our stay was the service one morning at breakfast (4th Sept) when the service collapsed. Perhaps numbering the tables would help?

Overall, superb & we will be returning for Christmas.

Thank you

Room Tip: Choose a sea-facing room. Reception staff were more than helpful with this.
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  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Thank pennyjt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PB H, Front Office Manager at Polurrian Bay Hotel, responded to this reviewResponded September 22, 2011

Thank you for your comments.
You'll be pleased to hear that, to save confusion table numbers have returned for busy breakfasts.
We look forward to seeing you at Christmas.

Paula
Assistant Manager

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Reviewed September 11, 2011

Just returned from a trip to what is a lovely hotel in a breathtaking position. Our room was well appointed with a delightful sea view. The only criticism would be a lack of tea/coffee facilities & a rather feeble shower but that is being a little picky. Our late booking required us to change rooms for our last night to a 'land view'. The staff relocated us seamlessly while we were out for the day. Whilst the car park facing room was equally appointed, the magnificent sea view is 'the point' of this hotel.
The 'Spa' was a little lacking in my view as most we have visited have a sauna. This was a very nice warm pool with a treatment room attached.
Our only disappointment was the restaurant. We would normally not wish to go out in the evening but after eating on site on the first evening, we ventured into the village for dinner - as did a good number of others we found. it was simply too expensive for the quality and variety of dishes on offer. Drinks prices at dinner seemed high also.
We would have used and appreciated a small tasteful cocktail bar for sundowners- with prices on display. That said, we would certainly recommend the hotel and consider a revisit in the future.

  • Stayed: September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank coffeeman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PB H, Front Office Manager at Polurrian Bay Hotel, responded to this reviewResponded September 22, 2011

Thank you for your constructive comments. We have listened to the comments about the food and menus and these will be changing very soon to offer more choices and individually priced dishes rather than a set priced 2 or 3 courses.
We are delighted that you are considering visiting again and hope to see you soon.

Paula Cooke
Assistant Manager

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Reviewed September 2, 2011

Having just returned from this hotel after staying for a very enjoyable week, I am in the process of rebooking for next year.

The view from the terrace, bedrooms and lounge is breathtaking especially at sunset and a real treat is to sit whilst enjoying a glass of wine and watch the sea. The newly refurbished lounge is modern and light and there is plenty of room. There is no bar but the lounge service is very good and drink orders were taken quickly.

The huge advantage of this hotel is the way that children and families are catered for. The hotel has its own kid's club/creche 'The Den' where the staff were amazing. I can't rate them highly enough!! Ro and her team were so helpful and my children loved them. In fact my older child wanted to go to the Den in the morning rather than go to the beach! The staff were able to loan me several items, which they have for guests, such as a buggy, sling and toddler step which all make travelling with small children a little easier.

The hotel also offers a high tea in 'the Den' which suited my children. This allowed me to have dinner later.

There is a play park, indoor pool, tennis court, cinema room and room with games, computers, pool table etc... which again all make a holiday with children easier as they have things to do.

I stayed in an older style room which was fine for the price. However, having seen one of the family rooms which has been refurbished, I will be booking that next time as it has two decent size bedrooms, a great view and a large bathroom .

The downside to the hotel was the service and food in the dining room. On occasions, the service was very slow and although this improved there were only a few diners to cater for. Dinner is expensive and for the price I think the service and food should be better. The portions sizes were sometimes very small. I also had to send desserts back twice to be reheated. There was also a non changing menu which means if you plan to eat in the hotel every evening, which we did, the options become limited and repetitive. There were specials but these were the same for 2 and even 3 nights so in my mind not really specials. I also think the lounge bar food menu could have more variety. Hopefully by my visit next year all these issues will have been sorted and I can enjoy dinner in the hotel.

Overall though, the hotel has a huge amount to offer and for a relaxing holiday with children it really is ideal. I'm looking forward to next year already!

Room Tip: Sea view is a must.
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  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank hannah m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PB H, Manager at Polurrian Bay Hotel, responded to this reviewResponded September 3, 2011

We are delighted you and the children enjoyed your stay and will be returning next year. The Den is certainly proving very popular with our younger guests( and their parents).
All the rooms will be refurbished in time for christmas so there will no longer be any "older style" rooms and everyone will then benefit from the stylish modern furnishings and decoration.
Your feedback on the food and service will help us with planning staff training and developing menus. Thank you for your comments.

Paula
Assistant Manager

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Reviewed August 31, 2011

We are a couple in our mid-fifties and stayed for 5 nights in August 2011. As everyone says, the hotel is in a spectacular location with lovely grounds and is very well appointed. Although clearly not the kind of slick, trained, “hospitality industry” types you get in big-city hotels, we found the staff to be efficient, extremely friendly and obliging. As tight-fisted Northerners, we got the best price we could and were extremely happy with the bed-and-breakfast rate. The room was not one of the recently refurbished ones, but it was clean, comfortable and well furnished. The rooms do not have tea & coffee facilities as a norm, but we asked for a hospitality tray and this arrived within the hour and was topped-up every day.

So, “why not five-out-of-five”? A couple of things really…

We felt that the dinner at £27 for two courses did not represent good value. Throw in a bottle of the house wine and you pay £70+ for dinner for two, and for that, we expect to be thrilled. On the two occasions we tried this we thought the starters were good (muscles were exceptional to be fair) but the main courses were on the disappointing side of ordinary. We only tried the second time to see if we had just been unlucky the first time; no luck involved. Fish pie was just that, delivered like a school dinner. Rump steak was overdone and not a great cut. The lamb “specials” were tasty but very chewy and most of mine went back on the plate. By contrast, breakfast was unfailingly excellent.

Also, the hotel is overtly (and splendidly) family friendly; marvellous. However, the place needs a bar, even a small one, to be an occasional place of adult refuge. The lounges are nicely done and the service is great, but not always what you want.

Make no mistake, this is a gem of a place & we will definitely (unless the chef reads this review and bans us!) make a return visit. If you’re looking for a quality, family friendly hotel in a beautiful location, you’ll struggle to better this one.

Room Tip: You'll pay more for the sea view rooms. The views from the public rooms and the terrace are the...
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  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank thelateian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PB H, Manager at Polurrian Bay Hotel, responded to this reviewResponded September 3, 2011

Thank you for your honest comments which have been received as they were meant.
Staff training and the development of our menus is an ongoing process and your feedback is very useful in helping us plan for the future.
We look forward to welcoming you back.

Paula
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2011

We just want to share with everyone our wonderful experience in the self-catering bungalow called Briar. The location and views from this property are magnificent! You couldn't ask for a better location, with far reaching uninterrupted views of Mounts Bay. In addition, we had the full use of The Polurrian Bay Hotel's fantastic leisure facilities, which our children thought were brilliant.

Room Tip: Book Briar Bungalow via Polurrian Bay Hotel
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  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Leonard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2011

First and foremost the number 1 attraction to this hotel is the location - it is stunning, get a sea view room. In fact to stay at this hotel and not choose a sea view room would be a mistake.

This is a well run hotel with friendly staff that work hard to make the guests feel welcome and valued. They have recently completed (nearly) a modernization that has been executed well and has brought the hotel up to current standards without losing the feel of an English 100 year old establishment.

We ate a good breakfast every day, and ate dinner there twice - food was mostly good with pleasant unobtrusive service. Had a few issues of running out of this or that but enough other choices that it did not dimnish the experience. I would like them to have some sort of dress code for dinner - don't need jackets but scruffy T shirts shorts and flip flops diminished the experince for us a little bit. It doesn't take much effort to wear some decent clothes - what is wrong with people? Maybe I am naiive but a polite sorry - need a collard shirt, pants and shoes to enter would nip it quick enough.

The indoor pool is deliciously warm the outdoor shockingly cold.

There is no bar - and it needs one, doesn't need to be big and certainly not have beer swilling everwhere but a nice cocktail bar would fit well into the mood of this hotel. There is a lounge where drinks are served but the oversized furniture allows only 3 families and 2 couples to fit into it and that is no where near enough. We tried several times to get an evening pre-dinner/post dinner drink only for there to be no room. To me this was a negative as we enjoy that aspect of our evenings.

Our room had a great view, beautiful - we opted to put our kids in the same room - the hotel supplied bunk beds. This was a mistake and we should have got the kids their own room. 1) The only place for them was by the window obscuring the view, 2) The kids complained they were uncomfortable, 3) The room was just not big enough (no where for bags etc) 4) The very small bathroom was just inadequate for 4 people - berely adequate for 2 people - probably a throw back to when the hotel was designed. So based on that I would council against this unless there are larger rooms. That was a bit of a let down but my choice.

Unfortunately the doors slam to the rooms and did disturb us multiple times - something they should look at, other than that the sea surf noise wafted us to sleep. Main bed was comfortable, water temp and pressure were fine, housekeeping kept it clean.

Hotel has access to a nice beach that had a life guard on it. Sea temp means you need a wet suit but it didn't stop our kids! Nice village within walking distance with 2 decent pubs.

All in all we look back with mainly positive thoughts, if they add a bar or more lounge seating, raise the standards up for dinner dress without being stuffy it would have been perfect.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Liam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PB H, Manager at Polurrian Bay Hotel, responded to this reviewResponded August 21, 2011

We are delighted that these guests enjoyed their stay with us and were happy with the refurbishment.
We are aware that we need more seating in the lounge and over the winter we will be building a stunning extension which will allow us to install more comfy sofas as well as some tables and chairs for informal dining in the extended lounge area. We do ask guests to wear smart casual wear for dinner and we hope that people respect this but it seems people's intrepretations of smart casual do vary. Our main concern is that guests are comfortable.
We hope these guests will visit again and would strongly advise them to book early to get one of our family suites or two interconnecting rooms which would offer the extra space they were missing by taking the one room.
Thank you for the feedback.

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Additional Information about Polurrian Bay Hotel

Address: Polurrian Road, Mullion TR12 7EN, England
Phone Number:
Location: United Kingdom > England > Cornwall > Mullion
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mullion
Price Range: $128 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Polurrian Bay Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Perched on the cliffs amongst 12 acres of gardens, this quintessential luxury family seaside hotel offers stunning views across Mounts Bay and the Atlantic Ocean beyond. All of the public rooms have a sunny, welcoming feel, whilst bedrooms feature fluffy towels, super comfy beds and spectacular views. You will find an array of child friendly facilities including a complimentary Ofsted registered crèche for younger children and the Blue Room for the over eights. The restaurant features unpretentious dishes prepared with the finest seasonal and locally-sourced ingredients. There is a comprehensive range of facilities and activities on offer from the sanctuary of the Purity SPA to the newly resurfaced tennis court and the refurbished indoor swimming pool. ... more   less 
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Also Known As:
Polurrian Hotel Mullion
Polurrian Bay Hotel Mullion, Cornwall

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