I tried to book this hotel for my friends birthday - their own website allowed me to book 5 rooms for 10 people, but when I phoned to request 6 rooms the hotel basically said that they had a no group policy over 6 people. The receptionist spoke to management and apparently it was a system error allowing you to book 5 rooms and it is up to management discretion if groups are allowed.
I am seasoned traveller having stayed in many 5star hotels and have never come accros a hotel which so actively discouraged my business. I feel this short sightedness on management's part demonstrates a lack of commercial awareness, let alone customer service - 6 rooms out of 37 is not stretching the hotels utilisation in any shape or form!
To management good luck sustaining your hotel revenue streams - neither I or the other 11 paying guests you turned away will be subsidising you!
- Official Description (provided by the hotel):
- Simply put, we are a beautiful 37 bedroom hotel built to the highest eco standards, boasting delicious locally sourced food and the best Ayurvedic inspired spa you can imagine.Discover an escape for grown-ups, to eat, dream and play in peace. ... more less
- Reservation Options:
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- Also Known As:
- The Scarlet Hotel Mawgan Porth, Cornwall