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All reviewseden projectoutdoor poolrecommend this hotelgroupon dealcomfortable hotelplenty of parkingcar parkfamily roomstayed for nightsexploring cornwallevening mealgood sizeweekend breakmain buildingbooked this hotelvery pleasant staybuffet style
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Reviewed December 5, 2017

Booked via groupon. Booking was efficient as was check in. Normally we would not purchase deals from any hotel that charges for Friday and saturday night stays as i find this an insult to guests. 2 Days before our stay we were emailed about the hotel restaurant not being available Friday night due to a function. Our journey was 4 hours from Staffordshire but ended up 6 hours with traffic. Arriving around 9pm and once finding a parking place which is very scarce despite 2 parking areas available, there was loud music coming from the hotel. Check in staff said it will end 10:30pm which it did. Looking forward to a bath in room 20, only a rusty looking water flowed out the hot tap. Dialling reception got no response after 3 tries. I dialled from my mobile the hotels direct number and my call got answered. Reception said the water is nothing to worry about and should be fine and they would get maintenance to look at it......after flushing my toilet the water is clear, does that make it clean?. The second night after i bathed my wife ran her bath and the water had returned to near normal colour. We never did hear back about the reason for the rusty water but my knowledge regarding hot water "rust" means i know its not normal and can be a health hazard for a few reasons particularly if swallowed. Our room, beds and stay can't be faulted. Breakfast was very good and the sausage particularly was of a good quality. Staff were very young but friendly and efficient as well as helpful. Our room was tidied and complementary tray filled. Dont forget to register your car registration at reception as the car park is administered by a private parking firm.Nice hotel and stay within easy travel of supermarkets, petrol station and the beach as well various attractions which you can just Google; "things to do in PL22 0DD" and Trip Advisor has a list of things in the area. There's no reason you can't enjoy a stay at this hotel in a nice area also.

Room Tip: Room 20 had views over the valley. Others along the corridor would have better views.
  • Stayed: December 2017, traveled with family
    • Value
    • Location
    • Service
Thank Clint S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane M, Manager at Best Western Fowey Valley, responded to this reviewResponded December 12, 2017

Thank you for your review.

We are indeed very lucky with our location, and it is very easy to get to lots of different areas from here, which makes us an ideal base for exploring all that Cornwall has to offer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2017 via mobile

We stayed here for three nights over the weekend. The hotel was really nice and clean with a lovely lounge and the beds were very comfy. Tea, coffee and milk was not replenished daily. Reception staff were happy to help and always friendly. Bar staff were pretty useless. We were kept waiting on a number of occasions and were told draught beer was off - but wasn’t off to two locals while came in after us. Booked the hotel on understanding there was a restaurant but were told the day before that there was a function on so we could not eat there. Not very good when we had spent 6 hours travelling. Luckily there were lovely pubs around the area.

Stayed: December 2017, traveled as a couple
Thank ChrisB13837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane M, Manager at Best Western Fowey Valley, responded to this reviewResponded December 12, 2017

My apologies for the poor service that you received from our bar staff while staying here.

Despite your perception on us, we do take customer service & standards in our Hotel very seriously. We endeavour to extend a warm welcome to all who visit the Best Western Fowey Valley and offer a product that exceeds their expectations; unfortunately, it is regretful that we have failed you on this occasion.

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Reviewed December 1, 2017 via mobile

Stayed 3 days. Nice hotel, lovely deluxe room, worth upgrading, great breakfast.
Evening meal didn’t quite come up to expectations when considering the price, a bit expensive.
My main concern was the internal fire door upstairs was wedged open the whole time, others occasionally.
Fire inspection failure?

Stayed: November 2017, traveled as a couple
Thank PPMcM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane M, Manager at Best Western Fowey Valley, responded to this reviewResponded December 12, 2017

Many thanks for taking the time to write us a review.

Internal fire doors are indeed wedged open at times to allow guests and staff easier access. We have a written procedure in place that kicks in when the fire alarm sounds. We passed a fire inspection just 6 months ago. Hopefully, this information will allay your concerns.

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Reviewed November 28, 2017

We were looking forward to our break , the Hotels frontage does not do it justice, enter from the rear car park and it improves. Our ground floor room was fairly spacious with everything we needed.Told at reception we would need to book for evening meal as were very busy.--at the most we only saw 8 other people dining, from an interesting but fairly limited menu. Food was o,k, the head waiter though put us off dining there for the further 2 nights of our stay with his over the top fawning over you as you ate. Also we ordered a bottle of white wine for me and a bottle of red for my husband--just the red turned up, asked for the other bottle he imferred that we had made the mistake and surely wouldnt want a bottle each !!, how wrong. Soon remedied though.

  • Stayed: November 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank patdo2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane M, Manager at Best Western Fowey Valley, responded to this reviewResponded December 12, 2017

Thank you for your comments.

When we are busy in the hotel it is very difficult to judge how many people are likely to dine with us, which is why all guests are encouraged to book on check in.

I apologise for the substandard of service that you received, I will be speaking to the member of staff concerned to see if we can offer him any additional training to prevent such an incident reoccurring.

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Reviewed November 27, 2017 via mobile

Stayed for 3 night
Staff very helpful, slight electrical problem with our room due to the refurb but fixed no issue while we out at dinner.
Breakfast excellent.
Sunday evening carvery a very good idea and good value
Room spotlessly clean and made up very efficiently each day
Walls a little thin, I could hear downstairs snoring! But the bed was extremely comfortable so I wasn't kept awake for too long
Would stay again and our new favourite place to stay in the area
If you come in the summer there is an outdoor pool too (not a joke!). Clearly too cold to be used in the winter

Stayed: November 2017, traveled as a couple
Thank maidyment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane M, Manager at Best Western Fowey Valley, responded to this reviewResponded December 12, 2017

Thank you for your lovely review. Hopefully you can come back and see us in the summer and bring your bathing costumes!

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