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“never again!”
Review of Angel Hotel

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Angel Hotel
Ranked #3 of 3 Hotels in Helston
Reviewed August 5, 2008

We stayed at the Angel hotel last week. It was the only hotel to have availability on the night we wanted, we now know why!

We checked in okay. The barmaid who took our money up front, asked us what time we wanted breakfast, we said between 0900-1000 hours?.

Our room overlooked the main street, which seemed to be the local race track for the youths of Helston racing their loud cars around the town until the early hours. Our room door did not shut properly. The shower in the room was filthy, no hot water and it came out a little faster than a drip. The plumbing was also questionable as everytime someone in the building flushed their toilet the rest of the rooms could hear it. The beds were uncomfortable and the room was badly in need of redecorating

After an uncomfortable night, we thought we would at least get a decent breakfast. How wrong we were. We arrived at 0950hours(breakfast until 10.00 according to the hotel staff from the previous day) and found the hotel locked down; the bar was locked and so was the reception, we could find no staff members to speak to, eventually a rather rude duty barmaid told us that as we did not come down on time, everything had been turned off and that she should have finished work at 0900hours. My wife asked if we could have a cup of tea, but even this request was refused. She then shut the door in our faces and stormed off. She did not even seem to want the room key returned.

In short, avoid this hotel like the plague.

  • Stayed: July 2008, traveled as a couple
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Thank Whiterhino_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 - 87 of 89 reviews

Reviewed July 31, 2008

I read the other reviews of the Angel Hotel, and thought - it cannot be that bad!

The Angel Hotel was the only venue that had availability for my stay, which should have been warning enough.

The negatives:
My room overlooked Coinagehall Street; the window was single glass and therefore offers no soundproofing whatsoever from the young people driving their cars with loud exhausts up and down until 2am, or the seagulls which caw from 4am, or the partygoers falling out of the pubs from 11pm onwards.
Internally listening to the music blasting up from the pub is great, if you like karaoke and rave music.
The carpet in my room was dirty; the duvet cover smelt of the previous occupant, my bin had not been emptied. The shower takes a good 10 minutes to warm up and then only trickles out.
The public bar constantly smells of stale disinfectant.
The staff are un-interested and sombre.
My experience cost me £65 a night!

The positives:
The breakfast is really good (scrambled eggs particularly so), the girl that served breakfast on 30/08 was lovely and cheerful.

If you are going to the Angel, take ear plugs, an eye mask, and your own bed linen - good luck!

  • Stayed: July 2008, traveled on business
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Thank Jaffadub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2008

We stayed in the Angel hotel for 1 night whislt in Helston for a friends wedding. We all enjoyed our stay at the Angel, the staff were very friendly and the managers were even more friendly. We didn't realise breakfast was included in the price so it was a nice surprise to go down to a fry up ( which was very delicous!!!)
The Angel has parking round the back (which a few of the others we looked into didn't) which was good as parking outside on the road is very restricted. All in all we had a great stay here and would definatley stay again.

  • Stayed: March 2008, traveled with friends
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1  Thank Stacey66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2008

Me and my partner stayed at the angel as we had a wedding, when we first phoned to book the room the owner was polite, helpful, and answered all the questions that i needed.
We arrived to a friendly atmosphere and the staff and owners were very polite and made us feel very welcome.
The room was not up to the best standard but they just need decorating it was clean and warm which is what you need.
In the morning when we come down we had a cooked breakfast and tea which was all made by the cheery owner who still had a smile on her face even tho she was in the bar working till late the night before, we cannot fault the service of the staff in this hotel and we would definatley book to go back their again,
well done everyone who works in the angel you are doing a fantastic job keep up the good work.

  • Stayed: March 2008, traveled as a couple
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1  Thank pinky_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2008

Great historic place. Friendly staff. We stayed 2 nights and thoroughly enjoyed our time there. Lots of refurbishment going on at the moment - not before time - new plasma TV in the room. Helston was a pleasant surprise; will stay again

  • Stayed: February 2008, traveled as a couple
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1  Thank merlin54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2008

The rooms at this hotel are in serious need of an overhaul. The carpets are dirty, the door in my room did not close properly, the shower did not have hot water (so I had to use another room on a different floor) and the excuse given was "Oh yeah, we've had a few problems with that".
Breakfast was truly awful - greasy and tasteless.
At £65 a night I would rather stay at a Travelinn and thats really saying something.
The only saving grace was the bar in which I could contemplate what a bad decision I had made staying here before the weekly Karaoke started up which went through to midnight!
I would never ever recommend this place to anyone.

  • Stayed: January 2008
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Thank Mr-Ref-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2008

Lorina and Nigel had only taken the Hotel over for a few weeks when I booked them to cater for my sons wedding. I cannot fault the service and level of attention we received there. The wedding reception 4 course lunch was superb, staff friendly and attentive. The rooms are clean, but in need of attention, but that did not detract from our stay. Nothing was too much trouble, whatever we wanted was supplied with a smile. We remember them all with great warmth, and look forward to staying with them again.

Stayed: November 2007
Thank erica-jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Angel Hotel

Address: 16 Coinagehall Street, Helston TR13 8EB, England
Location: United Kingdom > England > Cornwall > Helston
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #3 of 3 Hotels in Helston
Price Range: $114 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Angel Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
The Angel Hotel in central Helston dates back to the 16th century and was once the town house of Lord Sidney Godolphin who was First Minister to 3 Monarchs. Thereafter, it became a noted coaching inn and has been trading for over 250 years. The Angel is located on the Main High street and offers 1 premier room, 13 double/twin bedrooms, 2 single room & 3 family rooms all en-suite. This is the prime location to see the Furry Dance on Flora Day. ... more   less 
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Also Known As:
Angel Hotel Helston, Cornwall

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