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“Family gathering”

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Premier Inn Helston Hotel
Ranked #1 of 3 Hotels in Helston
Certificate of Excellence
Reviewed December 31, 2012

Excellent family reunion meal Saturday night in the restaurant followed by a really good wide choice for breakfast next morning, cooked to order. Provided with ironing board for those whose clothes got a little creased in packing , no problem with help from staff. Christening on the Sunday ended a perfect stay with all the help necessary from happy staff.

Room Tip: Rooms at the rear have a better outlook front ones overlook the car park
  • Stayed: December 2012, traveled with family
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4  Thank Marion S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 - 539 of 631 reviews

Reviewed December 31, 2012

we had a three night break at the end of december, the hotel itself is very clean and modern, the
staff are very friendly and helpful. tea and coffee facilities topped up daily and if you require more you only have to ask, only complaint is bathroom facilities ie fixed head shower and toilet rolls would be better than tissues. the maytree restaurant is very well designed and comfortable, pity about the food and service, breakfast, the water for tea and coffee was not very warm, on ordering breakfast it always a while before we got it, i asked for very well done bacon it came out just cooked and portions were not very big. the evening menu is limited and mostly frozen food and we had to wait over ten minutes twice after ordering drinks and were given silly excuses. overall hotel great pub requires quality and service looking at.

  • Stayed: December 2012, traveled with family
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Thank psms7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012 via mobile

Very friendly, helpful staff. Food, room and service were all good.

BUT: the heating in the room was very iffy and would constantly reset itself within minutes, if I could get it to blow out warm air at all, so the room was frequently cold.

The wifi was terrible. Not the free stuff, the paid for service. Constantly dropping out and disconnecting with awful connection speeds. Worse, you can only use 2 devices without having to pay again, which is not even enough for 1 person with a phone, laptop and iPad say, let alone if you have 2 in a room.

  • Stayed: December 2012
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1  Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Helston Hotel, responded to this reviewResponded December 11, 2012

Thanks for your feedback.

At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service.

Thank you also for your feedback regarding our Wi-Fi, please be assured your comments will be passed to our Marketing department. Once again thank you for your review, we hope to welcome you back to Premier Inn in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2012

We took advantage of a special offer to spend three weekend nights here at the beginning of December 2012. We prefer a room for the disabled with twin beds. Frequently we find such rooms are not available. We contacted the hotel directly in advance and they "split" the usual double.
The parking was plentiful with Disabled parking at the front door. The facilities were first rate, the staff friendly, cheerful and efficient, and the restaurant across the car park provided tasty meals at reasonable prices.
Lands End, the Lizard, Penzance, Hayle, St Ives are all within easy reach. The weather on Saturday was good and we found a Sports Bar in St Ives to watch the All Blacks match. Sundaay was dreadful - so rainy and foggu you could hardly see the sea at Lands End but, hey, you can't have everything!
An excellent weekend break probably well worth reapeating in the Spring.

  • Stayed: December 2012, traveled as a couple
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Thank TMM151038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

Nice small Premier Inn. No noise and it was nice and clean as expected. I was only here a short while this time by myself, but would happily return with the family at a later date. There is also a nice restaurant next door where you can spend the evening

Stayed: October 2012, traveled solo
Thank Sabrina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

My boyfriend and I stayed here mid October during a lovely, sunny weekend, for 2 nights.
Our room was spotless, roomy and overlooked the farm out the back, with rolling hills.
The reception staff were friendly and welcoming.
The room had basic tea/coffee making facilities and heating/AC which, once mastered, worked efficiently. TV was adequate and positioned on the wall with a clear picture.
The bathroom was clean and the power shower was great!
Beds were VERY comfortable and the Hotel is in a quiet area.
There is a nearby Tesco Superstore for supplies.
The only complaint was that cleaning staff didn't attempt to come in,so towels were not replaced and still damp when we came back from our day out.
There is no telephone so if you need Reception, you need to leave your room!
The May Tree restaurant next door is not to be recommended.
Food was ok, but they messed up our order.
They forgot my salad, brought sandwiches intead of toasted ones, then they overcharged me for my drink on the bill.
But to be fair, the Manager came and aplogised and didn't charge me for my sandwich.
This issue isn't actually connected to the Hotel itself, but as it's right next door and there are no other restaurants nearby, I think it should be mentioned.
Very impressed with the value of this Hotel.
Booked only 3 weeks before, on their website and cost £104 for the 2 nights.
Would highly recommend to a budget conscious traveller.

  • Stayed: October 2012, traveled as a couple
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Thank MissGlobeTrotterUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

I have never stayed here before but I was welcomed by the receptionist Tracey with a warm smile and jolly personality, I was quickly booked in and ask if I would like to eat at the 'Table Table' next door which I had already pre booked for the Breakfast/ 3 course evening meal deal.

The room was clean and tidy and had the usual fittings you would expect at any Premier Inn, the room faced the rear of the hotel and looked out over open countryside. I had a very quite peaceful night.

Check out the following morning was also swift and efficient

  • Stayed: November 2012, traveled on business
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Thank Ticker1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Helston Hotel

Address: Clodgey Lane, Helston TR13 8FZ, England
Location: United Kingdom > England > Cornwall > Helston
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Helston
Price Range: $59 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Helston Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Our modern, fully air conditioned hotel is located on the outskirts of Helston town centre. Easy access, ample free car parking and our on-site restaurant and bar makes Premier Inn the ideal place to stay in Helston. Kids stay free and get free breakfast - and we offer a Good Night's Sleep, Guaranteed. ... more   less 
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Also Known As:
Premier Inn Helston Hotel Helston
Premier Inn Helston Hotel Cornwall

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