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“Good location”
Review of Premier Inn Hayle

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Premier Inn Hayle
Ranked #1 of 3 Hotels in Hayle
Certificate of Excellence
somerset
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good location”
Reviewed September 27, 2012 via mobile

Location
The premier inn hayle is a great base for seeing Cornwall.
Rooms
Well you get what you pay for, clean basic but nice.
Food
The food the the pub next door was good.

The only thing I would say the bad organisation when the fire alarm went off at 4 am.
We were out in the rain for nearly a hour while they tried to sort it out,

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alfi27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy L, Front Desk at Premier Inn Hayle, responded to this review, September 30, 2012
Thank you for your review..The team are sorry your stay was interupted ...I have sent you a private message.
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678 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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English first
UK
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 24, 2012

As I rated the Premier Inn County Hall in London a 4* I cannot in all sincerity class the PI Hayle with the same star rating unfortunately.

Our room was okay, but the old fashioned style chunky TV had to be retuned every time we switched it on! Our room was on the ground floor and we were surprised by how much noise came through the ceiling at night. The people upstairs were not partying or anything, just moving around normally and sensibly; but we could hear their exact movements above us. The adjoining restaurant where breakfast was served was not staffed particularly well, so plates weren't cleared, there was usually a lack of bowls or cups in the morning and when we were seated by a window, I was horrified to see old food from the night before on the window sill - gross!!!

Its location is reasonable. You do need to drive to the beach which was a bit disappointing; but there was plenty of parking on-site and you are in a complex with Next, Costa, M&S and MacDonalds, so I guess all immediate needs are met.

Hope you are still reading because the one quite exceptional thing about this place is Joy who sits on reception. She is a one-woman tourist information booth and is very knowledgeable about the surrounding area and only too pleased to advise her guests on places of interest and local restaurants to visit. She really did seem genuinely interested in people, was very friendly and always had time for a chat about your day. Joy turned an otherwise average and fairly bland hotel stay into something a little more personal; almost as if she was the landlady of a private B&B. Thank you Joy :-)

Stayed August 2012, traveled with family
Helpful?
1 Thank AlyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy L, Front Desk at Premier Inn Hayle, responded to this review, September 29, 2012
Thank you for your kind words......My special mention (never been called a secret weapon before) has made me blush.... I have passed on your experience to the Brewers Fayre General Manager ... On behalf of the team we look forward to welcoming you back soon
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Bristol, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 24, 2012

Nice hotel, decent location and decent food in a near-by pub but sleep was hampered by a fire alarm at 4am on Sunday. Staff took around 30 mins to shut it off which made some other guests angry. That night was refunded by their guarantee so they are people of their word!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy L, Front Desk at Premier Inn Hayle, responded to this review, September 29, 2012
Than you for your revue..........I am sorry you were woken by the fire alarm & had to wait before the fire brigade gave the all clear .....The team member on duty at the time has undergone further training as safety is our first concern.....We hope to welcome you back soon.
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Formby
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 20, 2012

A lovely warm welcome as I arrived in reception. Even offered to carry my bags.

Quiet room apart from the noisy bathroom air vent which kept running for an hour after I turned light off and was audible even when door closed. Between that and the malfunctioning door closers in adjacent rooms I struggled to get to sleep and was awoken a little after 6am.

Rooms bright, airy, spotlessly clean with a great hair dryer. Would stay again but with ear plugs.

As a single female I'd have appreciated not having my name and room number bandied across a busy reception

Stayed September 2012, traveled solo
Helpful?
Thank Crystal F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy L, Front Desk at Premier Inn Hayle, responded to this review, September 25, 2012
Thankyou for your review...... I would like to apoligise for the problems you stated & have sent you a private message. Look forward to hearing from you soon.
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Rugby, England, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 19, 2012

Premier Inn Hayle is very close to all famous places. Its just 10 min to St Ives. That was very important for us. Very clean and well maintanced. Staff very helpful and friendly. Room was little bit too hot in the night. TV and Wi Fi very good. Very cosy room. We stayed in family room.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Agnes J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy L, Front Desk at Premier Inn Hayle, responded to this review, September 24, 2012
Thankyou for taking the time to review your stay with us at the Hayle Premier Inn...... On behalf of the team we are glad you enjoyed your stay & hope to welcome you back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 12, 2012

If you want to stay at this P.I. give yourself plenty of time to try and get the attention of Joy the receptionist!!
We waited some 10 minutes or so whilst she was on the phone taking a booking fo £39!!
Gaining attention impossible no eye contact or acknowledgement of us waiting,we do have patience but!!!!
The reception area smelt of Jeyes fluid,so all in all a lucky escape!!
Try the P.I. on the outskirts of Camborne much,much better,friendly,clean and comfortable.

  • Stayed September 2012, traveled with friends
    • Cleanliness
    • Service
Helpful?
2 Thank janire664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Laura Gibbins-Social Media at Premier Inn Hayle, responded to this review, September 13, 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards.

Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 10, 2012 via mobile

Stayed here for a few nights reception staff all happy and very friendly. Great stay although a little hot in the rooms as no a/c. Room always nice and clean manager at breakfast very nice and seemed to enjoy his work.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dickharrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy L, Front Desk at Premier Inn Hayle, responded to this review, September 13, 2012
Thank you for your review........I shall pass your coments on to the Team & on who's behalf I would like to say we look forward to welcoming you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Hayle

Property: Premier Inn Hayle
Address: Carwin Rise, Hayle TR27 5DG, England
Location: United Kingdom > England > Cornwall > Hayle
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Hayle
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Hayle 3*
Number of rooms: 57
Official Description (provided by the hotel):
Close to the stunning St Ives Bay and its miles of golden beaches, coastal dunes and azure seas ... more   less 
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Also Known As:
Premier Inn Hayle Hotel Hayle
Hayle Premier Inn
Premier Inn Hayle Cornwall

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