From the minute we entered the lady (I use that term generously) who greeted us was miserable. I saw other customers receiving the same steely service. We ordered drink and I asked very politely if we could charge a phone in one of the available power points (a not uncommon request these days), to which she responded yes. Then on paying our bill she demanded an extra 40p for 15 mins of 'charge time' saying "we cannot afford to give free electricity to everyone that comes in here"! Very disappointing attitude indeed!