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All reviews bluff inn prestige caravan sea view live lounge chip shop fun stars on site st ives devon cliffs next year basic caravan second row mini market newer model down the road front row central heating
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Reviewed 4 weeks ago

We've just come back from a lovely few days away in one of the Standard Caravans at the park. We arrived a little earlier than our check in time and the lady at the reception was happy to switch our caravan to one that was ready for us straight away.
They do a great little text service, where they text you the day before you arrive to give you info you need, the also text a day in to ask if you have any issues, and a day before you check out to remind you when you need to do so. We found this all very nice and helpful.

The location is really good, just minutes away from the beach and The Bluff Inn, which you MUST visit, even if its just for one drink. The views there are amazing. Its also only half an hours walk from Hayle train station, where we took the train to St Ives.

Although we spent a lot of time out and away from the site, the staff we did see were all really polite, friendly and all had good conversations with us.

Thank you very much Haven, we have had an amazing time.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank mgilson90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiviereSands, reception at Riviere Sands Holiday Park - Haven, responded to this reviewResponded 3 weeks ago

Hi mgilson90

Thank you for taking the time to leave us a review.
It is great to hear you had a lovely stay with us here on park, and we were able to check you in earlier then your check in time. It is also great to here feedback from our guests regarding our text service this is a new service we have been rolling out since may.
I am pleased to hear you had the chance to explore our beautiful park and local surroundings , and especially where able to enjoy the spectacular views from our offsite restaurant the bluff inn.
I am pleased to hear that all team that you came into contact with were friendly and polite we have a great team here across park who all try their best to make our guests holiday memorable from the moment they arrive on park.
Once again thank you for taking the time to leave us a review and we hope to welcome you back to our park in the future.

Sophie Prior

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed mon-fri and have just returned home. Our caravan was lovely , it had everything we needed and was spotlessly clean. The park itself is brilliant with stunning sea views , the grounds are well cared for and all the staff we met were helpful and kind. The amusement arcade is set over two floors and has enough to keep our little boy happy. The shop is well stocked and the staff again are lovely. We love Riviere sands and will definitely be back.

Date of stay: September 2019
Trip type: Traveled with family
Thank clarebatchelor1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiviereSands, reception at Riviere Sands Holiday Park - Haven, responded to this reviewResponded 3 weeks ago

Hi clarebatchelor1976

Thank you for taking the time to leave us a review. Its so great to hear how much you enjoyed your stay with us here at riviere sands. I am glad you had chance to explore our beautiful park and local surroundings.
We have a great team here at riviere sands who are dedicated to making our guests feel welcome and start making memorable moments as soon as you arrive on park. I am pleased your little boy was able to enjoy our on site facilities.
Once again thank you for taking the time to leave us a review and we look forward to welcoming you back to our park in the future.

Sophie Prior

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My husband and I booked a short break (Fri-Mon). I know the weather has been a bonus but what a beauty of a place. From the time we arrived until we will leave in the morning we’ve loved every minute. The beach you have access to is stunning, the pub has beautiful views, the clubhouse is comfortable with good entertainment, our van was lovely, cosy, comfortable, spotlessly clean, and in a lovely location. The little shop has everything you need, loved the little walk there in the morning to get my paper. The check in staff were friendly and quick to get us checked in. The lady that delivered our bedding also very friendly. This parks location gives you access to all the lovely places to visit. We’ve packed loads in and will leave having had a brilliant relaxing time. Any moans only 2 little ones, the chip shop food isn’t brilliant, and the Merlot was far too dry! (For me)
We will definitely be booking to return next year.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Louisereeve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiviereSands, reception at Riviere Sands Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Hi Louisereeve

Thank you for taking the time to leave us a review. It is always great to receive such wonderful back about our park and your experience whilst staying on park with us.I am pleased you were able to explore all our park has to offer and the beautiful surroundings including the beach.

Its great to hear that you enjoyed your time at the bluff inn and the live lounge , and you were pleased with your accommodation and the location, we have a fantastic accommodation team on park who always make sure your caravan is spotless for your arrival.

Its wonderful to hear such lovely feedback about our team and your comments will be passed over to them.
I am sorry to hear you were disappointed with the food in the chip shop we will also pass this feedback on to the team.

Once again thank you for taking the time to leave us a review and we hope to welcome you back to our park in the future.

Kind Regards

Sophie Prior

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Reviewed September 13, 2019

We had an amazing family holiday here for 7 nights and absolutely loved it. Booked a standard newer model and it was really nicely decorated and very clean. We got to check in a little bit early and got our keys and the woman on reception was really helpful and friendly taking the time to show us places on the map.

The beach at the site was absolutely beautiful and we spent a lot of time here. The lifeguards were great, always out checking and moving the flags around etc. We also ate a lot at the Bluff Inn and really enjoyed sitting outside and my son loved playing in the play park. The staff were friendly and the food was good (a lot better than other Haven sites we've been too).

We didn't spend lots of time on the park doing activities as we used it more as a base and took a lot of daytrips but the pool was good, small but clean and not too busy. My son did the mini sports and really enjoyed it as well as the morning sing a long. The evening entertainment for the children was fab and the funstars (Luke, Beth, Chloe) were so hardworking and great with the children. Special thanks to the lovely man who worked in the arcades who saw my son upset and gave him a free car just to cheer him up! All the staff we encountered were really friendly and helpful.

I would definitely return to this park, we had such a great holiday and were so sad to leave.

Date of stay: September 2019
Trip type: Traveled with family
Thank MrsMac2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiviereSands, reception at Riviere Sands Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Hi MrsMac2011

Thank you for taking the time to leave us a review it always great to receive feedback from our guests.

I am very pleased to hear that you enjoyed your time whist here on park with us and had chance to explore all our beautiful park and surroundings have to offer.

It is great to hear such great feedback about our team , so i am pleased that when you were first greeted in reception our team were friendly and informative.

I am pleased to hear that you enjoyed your time at our offsite restaurant the bluff inn and you son enjoyed playing in our outside play area and enjoyed the food whilst dining with us and again the team greeted you with a friendly face.

I am pleased that you enjoyed the evening entertainment on park, Again is is great to hear such wonderful feedback about our team who all work hard to ensure you have the most memorable and enjoyable experience whilst staying with us. i will pass on all your lovely comments to all of the teams mentioned.

Once again thank you for your lovely feedback and we look forward to welcoming you back to our park again soon!

Kind Regards

Sophie Prior

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2019

My partner, myself and our (almost) 2 year old cane to stay here for the first week of September and it did not disappoint! From the moment we drove in to the site to the moment we drove out it was spot on!

On arrival we were directed to reception by a kind gentleman, as we arrived earlier than our check in time i didn’t think our caravan would be ready but best to let them know we had arrived and see if our caravan was likely to be ready a little earlier, the receptionist was very friendly (didn’t catch her name but had short brown hair!) and she explained it wasn’t quite ready, but if I text a number with my name they would text when it was ready... she explained that if we drove out the entrance and down a little road that we could park in the bluff inn and have some lunch or explore whilst we wait. We decided to have a little stroll along the beautiful long, immaculate beach and then went into the bluff inn for some lunch. The food at the bluff inn was so good! Huge portions for what you pay so worth it! Whilst we were eating we had a text to say our caravan was ready (an hour early) so we were delighted! We decided to head back to check in and unpack ready to settle for the evening.

The description on the map was a little confusing for where our caravan was but we soon found it! The only slight negative I would say is that our caravan (along with the other 2 or 3 near us) didn’t have parking alongside the caravan which was a little difficult when unpacking and packing the car to leave as we had to park up on a verge and it seemed the only little spaces to temporarily park ended up being taken by others in the same situation. Apart from the parking (which wasn’t an issue once unpacked) our caravan was in a great location next to the crazy golf and a very short walk to the pool, live lounge and arcades so very handy for us with a toddler! The caravan was clean and tidy and met our expectations completely!

On the first evening we decided to have an explore and check the facilities, the park area, pool, arcades and the live lounge for entertainment were all fantastic! Perfect proportion for the size of the park and the evening entertainment for our little girl was fantastic! Huge huge credit to Luke, Chloe with the glasses, other Chloe and Beth! They are absolutely fantastic with the children! The patience and overall professionalism of them all is something to be very proud of! (Especially when there are young children trying to climb on the stage and do things they shouldn’t as children do!) our daughter really took a shine to them and we ended up doing along every evening for the “go live goes global” which was from 7:30-8:30! We would have loved to go along earlier but with being out for the day and having dinner we struggled to get back and ready in time!

The park do offer activities throughout the day for children too but our daughter was just a little bit too young this year but so much to offer!

Overall the whole holiday and facilities were exactly what we expected and more and will definitely be returning! I have very fond memories myself of holidays in Hayle and St Ives as a child and it’s lovely to come along as an adult 20 odd years later as a family and create more memories! :-)

Date of stay: September 2019
Trip type: Traveled with family
Thank PrincessEm88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiviereSands, reception at Riviere Sands Holiday Park - Haven, responded to this reviewResponded 4 weeks ago

Hi princessEm88

Thank you for taking the time to leave us a review it is always great to hear such wonderful feedback from our guests i am pleased to hear that you and your family enjoyed your time here on park.

I am pleased to hear that you first encountered when you arrived on park were welcoming and explained the early arrival process to you, and you enjoyed exploring the beautiful beach we are very lucky to be able to have our off site restaurant the bluff located right by the beach so you can continue to enjoy the beautiful views whilst dining with us. I am pleased to hear that you enjoyed your food whilst waiting for your accommodation and then also were able to check in an hour early.

I am sorry to hear that you were slightly confused as where to find your accommodation and found the parking slightly difficult , but once unpacked and inside your accommodation you were pleased with the cleanliness and the location of the caravan suited you and your family , we have a great accommodation team here on park who always ensure your accommodation is cleaned and ready for your arrival so you can start your holiday with us.

i am pleased you had chance to explore all our park has to offer and were pleased with the facilities available to you. It is always great to hear such lovely feedback about our entertainment team and i will pass this on to them. We have a great entertainment team on park as you experienced , who always work hard to ensure guests have an enjoyable time whilst staying with us.

I am so pleased you and your family made such wonderful memories whilst staying with us at Riviere sands and we do hope to welcome you back in the future and your daughter will then have the chance to try some of the activities we have to offer.

Once again thank you for taking the time to leave us such a wonderful review.

Kind Regards

Sophie Prior


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