We arrived on a saturday and were told our pitch was not ready the other members of party already had their pitch. We went back to the reception to ask if we could be near to them as we had specified in our booking. They were rude and basically said you'll get what your given. We were given a pitch that was ankle deep in mud. When we went back to reception we were given a list of alternative available pitches and rudely told 'everyone has the same problem, not just you!' . We couldnt even check out some of the pitches as my car was just wheel spinning in the mud. We had to choose the best out of awful swampy stinking pitches.We pitched our tent and then noticed the smell. Apparently it was rotting grass buti smelt like a pig farm. A man came to put sand on it and said that the pitches are not rotated and the grass gets no rest but this was one of the worst pitches he had seen. After more arguements with reception and a few tears, we lifted our tent over a fence onto a grass verge on the terrace above. I could not hear noisy birds just the noisy road all night. The walk to the beach is miles and across the fields was inpassable. In my opinion the management needs to spend a serious amount of money on pitch drainage and customer service training. Our holiday was ruined. Go to Trevornick it is in a different league!
- Official Description (provided by the hotel):
- Trevella Holiday Park offers a range of accommodation including Touring, Camping, Glamping, Caravans and Lodges. The Parks on site facilities include two fully stocked Fishing Lakes, a heated outdoor Swimming Pool including a Childrens Pool, Shop, Cafe, two Childrens Play Areas and Glamping area. ... more less
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- Also Known As:
- Trevella Holiday Park Hotel Crantock
- Trevella Holiday Park Crantock, Cornwall