My daughter got married here in August and although we were very unlucky with the rain all day, we thought at least the reception would be perfect. But unfortunately, my expectations were not met!. The whole affair was so understaffed that we, on the top table - and several others I hasten to add, did not even get a bread roll with the starter, nor did I, as mother of the bride get offered any champagne to toast the couple - coffee didn't arrive either and the whole meal was mediocre, there were not even enough vegetables to go between about six of us at the end of the table. Several of the guests tables also experienced a lack of champagne/coffee and bread rolls!. I learned later that the new chef had only been there a week and that one of the waitresses was indeed an unpaid partner to somebody working there. There was no coordination and in their reply to my complaint letter, they said that the young couple did not want a master of ceremonies (at extra cost of course), and when I asked my daughter, she said they were not even asked if they wanted one!. Thankfully, our very efficient and lovely two photographers stepped in to make everything flow with the speeches etc. It was even their idea to put the welcoming drinks of orange/champagne into the shape of a heart - as the Lowenac lacked imagination in some of the finer details. We were told the day before my daughter's wedding, that we could pop along the night before to add the finishing touches to the tables, i.e. table decorations/place cards/favour boxes etc., only to be told that we couldn't now - as they'd taken a last minute booking for a Quiz night which in all fairness, they said could happen but when it did, this added further stress on the morning of the wedding getting everything in place for our arrival. Several of our guests stayed the night, and in one of the rooms, my friend reported that the cold tap didn't even work - hence she had to buy bottled water for a drink during the night! and she commented that the rooms are in desperate need of refurbishment too. I will say that the use of their black Bentley was good and the driver was very kind as he dropped us back between the church and the reception to collect the photographers lenses bag which he had forgotten. Also, the grounds were lovely as we had the use of them in unharnessing the lovely black Friesian horses for the bride and groom to be photographed with on the lawns and the rain had stopped for a while. But overall, it just felt like they'd got our money and they just want it all done and dusted and as quickly as possible - to hell with the fact that this would hopefully be the only wedding day my daughter will ever have. Take note, Lowenac - you will be losing further bookings if you don't improve your facilities and staffing levels, although having said that, your present staff were very friendly, but obviously over-stretched and unable to cope adequately with the task in hand. Very disappointed indeed...
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- Also Known As:
- Lowenac Hotel Camborne, Cornwall