Visited tonight for a lovely meal with my nieces only to be greeted @ front of house by very getto staff member who said what table for 4 yeah then to be seated in very cold area with young child due to my allergies went to bar while waiting for food only to stand there being ignored by staff until we prompted them that we where wishing to order asked if there was plastic cups for our 2year old to be given a glass,only to come back to the table to cold food that had been left uncovered in our absents when called staff to tell them again yet another rude staff member,asked to speak the manager how asked what do we want him to do,he claimed to have change food but brought back same food only slightly warmer so ate it as did not want to send back chips where drenched in salt which I do not eat and 2year old had to eat cold food! While out side smoking my niece asked for the bill an told manager to talk to us to receive our complaints when we come back! When we returned he also returned to table with looks to kill and asked about my food after I had tried to explain he sad "well u are it doe" I explained I are as was hungry and did not want to make trouble his rudeness progressed an I there for stated that it was not good customer service and that I did business management an this was of poor business standards he said well I've dealt with ur bill ders noting to pay so leave ur banned from this shop we asked why we where band as we had done nothing wrong at this point things got heated we proceed to leave he followed us to door and blocked the way as my niece still had glass in her hand an acted as if she was trying to steal it when in actual fact she jus wanted to finish it befor leaving while by the door the same very rude member of staff that greatest us to begin with walked past an asked my niece what u looking @ my niece replied sorry am I not allowed to look only to be called a f*****g black b***h this is more than poor customer service and a matter I feel to take to trading standards as well as the independent bodies who deal with such matters. I would strongly advise not to visit @ any cost
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