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“Great Room for the Value”

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Best Western Plus Intercourse Village Inn & Suites
Ranked #2 of 3 Hotels in Intercourse
Certificate of Excellence
GreenLeadersSilver level
1 review
“Great Room for the Value”
Reviewed March 4, 2014

My wife and I have traveled to Lancaster, PA numerous times over the past 9 years and have stayed at various hotels in the area. This hotel ranks as one of the better value hotels in the area to stay for the price. The lobby is beautiful, and has a warm inviting feeling to it. The room size is typical for the area, nice decor and everything worked fine. My only criticism would be the harshness of the detergents used to wash the sheets. My wife and son woke up each morning with skin irritations, and we had to place one of our blankets down over the sheets to reduce the irritation. We value cleanliness, but maybe a hypoallergenic detergent should be used? The beds were okay, a little to firm for my taste, but everyone is different. The restaurant/breakfast was fantastic, and is convenient especially when everything in the area closes early or altogether on Sundays. The pool was closed, so I can't comment on that. I did note the pool was located across the parking lot away from the hotel building. So if you want to use the pool/hot tub during the winter months, better bundle up for the short trek across the parking lot. Overall I would stay here again and recommend it to friends

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Steve V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review, March 6, 2014
Steve V,

I responded to you by email, but I also want to make sure that I am able to respond to you here as well. Thank you for taking the time to share your experience at our property, and for raising a very important concern regarding the care of our linens.

We certainly want to work with you to assure that this issue never occurs again, and in speaking with our distributor, we were assured that we are using 100% green seal approved, bio based detergents in our laundry. However, we certainly recognize that everyone reacts differently to these detergents and we want to assure you a comfortable and restful stay with us.

In order to do so, we ask that you let us know about your concerns with the linens when making your next reservation. We will gladly take the steps necessary to launder your linens with hypoallergenic detergents for the entire duration of your stay.

We want to make sure that we are doing everything that we can to provide you and your family with the most comfortable accommodations possible. If there is anything else we can do to improve your sleep, or quality of stay while with us, please do not hesitate to let us know. We sincerely appreciate the feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,979 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (286)
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English first
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 3, 2014

It was everything you'd want & much more! The staff was sooo friendly & helpful, the hotel was like brand new, the bathtub shined it looked so new. The bed & pillows were amazingly comfortable! It was all immaculate & surprisingly inexpensive all things considered. Spa on site & we thoroughly enjoyed our 3 90 minute facials, thank you much Amy!! I loved eating breakfast in their restaurant in front of a fire, starring out the porch window to horse & buggies going by. The pool was out of order so they gave us a free night!! We can't wait to go back & looking to re-book already. WONDERFUL!!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review, March 6, 2014
Stacy,

Thank you so much for your kind words, and for taking the time to review our property. It is wonderful to hear that you were able to enjoy the newly opened Serenity Day Spa. We certainly feel like it is a convenient and trend setting amenity to have on property. Amy is a wonderful technician and was very excited to provide services for you and your fellow travelers.

We do apologize for the inconvenience that we have caused with our pool renovation, but we are certainly glad to hear that you were fairly compensated for the trouble, and that you will be staying with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamaica, New York
Level 5 Contributor
57 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 3, 2014

This is the first time we decided to stay at this hotel and there were some issues. The lobby is gorgeous and the desk staff were fantastic, but the room we were in, which is in the older side of the hotel, although newly renovated, was quite small. There was some kind of construction going on which started way too early, like 7:30 a.m., which was not quite appreciated. Also issues with the cleaning of the room and unavailability of the pool, which was a major disappointment.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review, March 6, 2014
Anne,

I will be reaching out to you today by email to make sure that you have been fairly compensated for your issues during your stay. We certainly did intend for the finishing touches to our recently completed renovation and expansion to cause the issues that it did during your stay.

We have taken your feedback regarding the cleaning of your room, and have used that information as an opportunity to coach and improve our staff. I assure that you that we have addressed your concerns with them to assure that your experience will be an isolated one for your property.

We would like the chance to earn back your business in the future, and to show you that the experience that you received was not to the level that we expect to provide for each of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wynnewood, United States
1 review
Reviewed March 3, 2014

We were shocked at how nice this hotel was. We normally stay in higher-end hotels, but wanted to give it a try as it was centrally located to where we were going. The rooms and common areas were VERY well decorated and clean. The whole place must have been renovated in the past few months b/c everything was modern looking. Not what I expected from a Best Western. Had no problems at all. Staff gave pretty good advice for where to eat and some shopping ideas. Amazing value for what you get --- will definitely go back next time we're taking a trip to Lancaster (will bring the kids next time for the pool).

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Adam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quakertown, Pennsylvania
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 2, 2014

The rooms are clean and very comfortable. The only problem we had when we arrived is that the pool and hot tub were not available for us to use. They did give us a free night at a later date to come back and use their facilities. We did travel to Hershey while there and it was better to stay there than stay in Hershey. There is much more do and see in Lancaster County than in Hershey. We will go back. This is the second Best Western in Lancaster County that we stayed at and the other one at the Revere Inn was just as nice. The only reason we stayed here was we thought it was closer to where we were going to travel. The only thing that our room was close to the road and occasionally we did hear traffic.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review, March 3, 2014
Dear Mary S.,

Thank you for taking the time to share your experience from your stay at our property. I came to work here in Intercourse from Hershey, and I have to agree with your assessment of the areas. Hershey has some wonderful attractions, but as Lancaster County continues to grow in tourism, we continue to add more and more for families and couples to do. Many of those options are even within walking distance to our property.

I want to apologize for the inconvenience with the pool and spa. We are working feverishly to have the pool open as soon as possible, and hopefully you were compensated with a buy one get one voucher for your trouble. We are getting closer and closer to reopening the building, but for now we want to make sure that each of our guests are compensated fairly for their trouble.

If you have any concerns, or if there is anything that I can do to be of assistance, please do not hesitate to contact me - 717-768-3636 extension 172 or by email at ryan@intercoursevillageinn.com.

Thank you again, and hopefully we will have you back staying with us again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ewing, New Jersey
Level 5 Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 26, 2014

Have visited the Lancaster area many times but have never stayed at this Best Western until recently. Very beautiful and well maintained accommodations. Recently renovated restaurant and hotel make for a very relaxing and happy stay. Would highly recommend to family and friends.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank STK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review, March 3, 2014
Dear STK1,

Thank you so much for sharing your positive experience during your last stay with us. I was glad to hear that you enjoyed your room and all of the changes that were made during our recent renovation.

I was also glad that you enjoyed your meals in the Olde Mill Restaurant. We are continuing to strive to exceed the expectations of our hotel and restaurant guests!

We look forward to having you come stay with us again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edgewater, Maryland
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 24, 2014

This hotel was recently remodeled. It is beautiful and very quite. There is a restaurant in the hotel where we ate breakfast and lunch. The food was very good. The hotel is located with walking distance of local shops within Intercourse. The pool and tub, however, were closed but the hotel gave us a coupon for one free night on our next visit. There is spa located at the hotel. My sister and I both received facials. It was WONDERFUL and would definitely do it again the next time we stay.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Intercourse Village Inn & Suites

Property: Best Western Plus Intercourse Village Inn & Suites
Address: 3610 East Newport Road, Intercourse, PA 17534 (Formerly BEST WESTERN PLUS Intercourse Village Inn & Suites)
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Intercourse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Intercourse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Intercourse Village Inn & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Now offer a Full Service Day Spa onsite - Serenity Day Spa is now open for business! Offering massages, facials, manicures, and pedicures to pamper and relax you on your next getaway! We offer top quality accommodations which include a large and inviting lobby, Indoor pool & Hot Tub, meeting space, large two room guest suites and family suites. Located in the Village of Intercourse, within walking distance to shops in the village and close to all Lancaster attractions. ... more   less 
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Also Known As:
Best Western Plus Intercourse Village Inn & Restaurant Hotel Intercourse
Best Western Plus Intercourse Village Inn And Restaurant
Best Western Intercourse
Intercourse Best Western

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