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“Don't believe them when they say just a little disturbance”

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Premier Inn London Twickenham East Hotel
Ranked #2 of 6 Hotels in Twickenham
Certificate of Excellence
Reviewed September 5, 2012

Disturbed night due to renovation work. Only one set of towels provided. Reception treated us like idiots, even after she knew we had stayed there before. Dusty due to the restoration works.No-one at check-out to complain to and wasn't told that a refund could be given if our stay was not as expected.

Room Tip: Go somewhere else
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  • Stayed: September 2012, traveled as a couple
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3  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Team Leader at Premier Inn London Twickenham East Hotel, responded to this reviewResponded September 10, 2012

Here at Twickenham East Premier Inn, it is important to us that you enjoy your stay and we are sincerley sorry that on this occasion we have failed to do this.
I would like the opportunity to fix the issue you raised in your review.
With that in mind, I would be very grateful if you could contact the hotel direct and ask to speak with Paul, who would be very happy to discuss this further.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 - 183 of 211 reviews

Reviewed August 25, 2012

Premier inn are definitely the best of the budget hotels. The amenities were excellent. The room was modern and extremely clean. The shower worked really well and the bed was very comfortable I like that you have the choice of range of pillows. There was plenty of parking too which is handy when you are down in london. The staff were also very helpful and friendly.

  • Stayed: July 2012, traveled on business
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1  Thank Mary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Team Leader at Premier Inn London Twickenham East Hotel, responded to this reviewResponded September 12, 2012

Thank you for your review of our Premier Inn, it is always good to know that our guest's leave feeling they have had an enjoyable stay and a Good Night's Sleep.
The choice of pillow option is new within the Premier Inn brand, as our company listened to guest feedback and actioned upon it, so reading your comments shows that giving a choice of pillow was the right decision.

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Reviewed August 17, 2012

Stayed here on a business trip a couple of days ago. Nice clean and pleasant hotel which although on a main road was surprisingly quiet. Staff both on reception and in the restaraunt were very pleasant and the meal at night was very good. Excellent prompt service in the restaraunt

Stayed: August 2012, traveled on business
1  Thank FrankandJules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Team Leader at Premier Inn London Twickenham East Hotel, responded to this reviewResponded September 12, 2012

Thank you for your review about your stay at Twickenham East Premier Inn, it is always good to hear positive feedback about your experience with us, and I will pass on your gratitude to our team both in the restaurant and my team at reception.

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Reviewed August 11, 2012

Stayed here last week, upon entering the foyer no-one was on duty so rang the buzzer on the wall, within 10 seconds a lady named Debbie came bustling in with the biggest smile and warmest welcome we have ever received at a PI.apologising as she was helping housekeeping. She welcomed us as though we were old friends who were visiting her own house, we asked a few questions regarding parking the van and she made sure it was situated safely on the cameras but out of the way not to impede on other parking spaces as it a small parking area outside the front of the hotel. The room we had was at the rear of the hotel overlooking the beer garden but it was quiet and usual PI standard. The beefeater next door is quite small but nicely appointed, the food we had was very nice served to us by a very pleasant lady called Nanci. The hotel is on quite a busy junction with a bus stop at the front but the rooms do seem to be well insulated. there is a pharmacy and newsagent over the road if needed. All in all a nice small ( 18 rooms ) premier inn with good restaurant. Special thanks again to Debbie who if we are honest made the stay perfect from the moment we arrived.

  • Stayed: August 2012, traveled on business
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1  Thank tarmactourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Team Leader at Premier Inn London Twickenham East Hotel, responded to this reviewResponded September 12, 2012

Thank you for your lovely comments in your review of our hotel.
Here at the Twickenham East Premier Inn, we take pride in welcoming our guest's from the moment they enter our building.
After reading your comments about my receptionist Debbie, I spoke to her and she remembers fondly your visit and wishes to express her thanks for the comments you posted regarding her customer care skills.

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Reviewed August 8, 2012

Really comfortable room considering have teenager and 11 yr old- plenty room for al of us in room and very comfortable beds. Staff really helpful with directions to and from London for Olympics and were always pleasant and approachable. Rooms very quiet even though Beefeater restaurant/pub close

  • Stayed: July 2012, traveled with family
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1  Thank Eilish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2012

very helpful staff. no air conditioning during the summer is limiting but giving free drinks to the kids when they got home was a nice touch. comfortable rooms. good location. good car park but the bins from the pub were emptied early in the morning.

Room Tip: front of the hotel
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  • Stayed: July 2012, traveled with family
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1  Thank villareapark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2012

I stayed here for one night when visiting Concert at Hampton Court. The staff were great, the hotel was quiet and really convenient and the rooms were just fine. Compared to Travel Lodges these are brilliant hotels and are great as a budget stay.

Room Tip: We had 2 rooms at the back and they were really quiet. There was also no noise from other guests
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  • Stayed: June 2012, traveled with friends
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Thank morgan45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Twickenham East Hotel

Address: Staines Road Sixth Cross Road, Twickenham TW2 5PE, England
Location: United Kingdom > England > Greater London > Twickenham
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Twickenham
Price Range: $77 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Twickenham East Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Twickenham East Premier Inn is ideally located within easy reach of the M3 junction 1, with excellent transport links.This hotel is just half a mile from Fulwell train station and 2 miles from Richmond tube station. Heathrow is just 5 miles away.Our Twickenham East Premier Inn has everything you'd expect, incredibly comfy beds in every room, tea and coffee facilities (more at reception upon request) and even a 40" TV.We also have a Beefeater Restaurant right next door serving freshly cooked chargrilled food. ... more   less 
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Also Known As:
Premier Inn London Twickenham East Hotel United Kingdom

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