Usually very reliable and consistently good food and service but on our last visit we were quite disappointed with the poor service.
Admittedly it was a Saturday evening and the Army/Navy match had recently finished at Twickenham but that was predictable and should not have led to an hour's wait between courses!
The food was great when it did come but the meal was just too dragged out without any feedback on timings.
We complained to the manager and did not pay service charge. He explained that they had a high number of take-away orders which caused the problems.
Maybe they ned to question what business they are really in?
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