We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Over-priced.”
Review of The Lensbury

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Lensbury
Ranked #1 of 3 Hotels in Teddington
Certificate of Excellence
Reviewed October 20, 2012

My husband and I stayed at the Lensbury as a last minute booking after a friends wedding and as a birthday present to me in Kingston Upon Thames. When he showed me the website, I was immediately excited and was really looking forward to eating in the resturant, having a few drinks in the bar and even having a little swim.
I had read some reviews before we stayed here and was quite deflated to see that a lot of people think it was pretty sub standard.

Upon arrival I was impressed by the sheer size of the complex and the outside entrance - it looks very regal and 'expensive'. However, when you walk into the reception I immediately felt like I was back at school and was waiting for my headmaster to come out! The reception area is tiny and not really in keeping with the look of the hotel - okay a minor point, who spends most of their time in a hotel lounge anyway right?
We were dealt with quickly and professionally and I found the staff at reception to be friendly and courteous - we were given a room on the 3rd floor (room 332). It was a standard double for £120 a night.
The room was on the small side, but comfortable. It very much reminded me of a Travellodge room in all honesty, and for £120 i felt that the room lacked certain modern luxuries one comes to expect. There was a working tv albeit very small, a huge bed and a desk. That's about it. However the room was very clean.
On we went down to the bar - it was full of 'members' of the lesiure club, and not guests. Even when you order at the bar itself you are asked if you are a member or a guest. The bar looked old, the feel of the bar lounge area was basic and we just wasnt made to feel welcome to sit and have a relaxed drink together. There was an old bloke (presumably a member as all the staff seemed to bow down to him) who kept asking for boxing or rugby to be played on the tv and tutted and huffed when my husband and I were chatting together close by.
We then wanted to try one of the many restaurants (River View Restaurant). We were sprung upon by a member of staff who said that this restaurant is closed, and is only used for large functions and breakfast (not what was implied on their website). So on we went to the River View Terrace and it looks pretty stunning. Ceiling to floor glass windows, lovely lighting and comfortable looking sofa's adorning the lounge areas of the restaurant.
We had a starter and main, and one word can sum this experience up: basic.
The waiting staff were brilliant and I can't fault them at all - but I could have made better food myself. If you are trying to be a respectable hotel restaurant - DON'T offer a selection of jacket potatoes on your menu, or a "curry of the week". It was basically a Wetherspoons menu.

Off we went to bed - the bed was very comfortable, and bigger than my double at home. No complaints.
HOWEVER, we were woken up at 6am by a door outside our room CONSTANTLY banging shut. It isnt a corridor door and these are all propped open so I have no idea where this constant banging was coming from. We think it was the cleaners going in and out of either a storage cupboard, or in and out of rooms, but my god, I think i counted 20 bangs in 3 minutes.

Overall - It's an okay hotel. It's not a dump, it's comfortable and clean. I would have been happier paying £70 a night, not £120 and we won't be staying here again. I think this hotel has completely lost it's direction - are they a leisure club, or are they a hotel? Because at the moment, they are trying to be both and not really meeting the standards of either.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Larbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (505)
Traveler rating
Traveler type
Time of year
Language

429 - 435 of 506 reviews

Reviewed September 24, 2012

We have stayed at the Lensbury a few times and have finally resolved not to return. The public areas are in desperate need of refurbishment, the staff are miserable, the food is dreadful and the rooms are tiny and dull. Some American colleagues complained about not even being able to fit into the shower! The only thing to recommend the place is the gym and fitness facilities, there is a 25m pool and plenty of tennis courts as it doubles as a health club. If you were travelling with small children you would appreciate the indoor and outdoor play areas.

Room Tip: Book the biggest room you can - the standard rooms are tiny.
See more room tips
  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Batmum2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2012

Well first of all I must say that I'm totally shocked with some of the September 2012 reviews I have just read about this hotel. I'm finding it hard to take in the negative comments about this woonderful hotel. I have to agree very very slightly with the wait we had booking in but once attended to the lady who helped me was excellant. My husband & I stayed for 2 nights and had a wonderful break. All meals were excellant and our room was spotlessly clean and very modern. Not only was there the main Restaurant area to eat in there are 2 other eating rooms, with one being based for children, and then the outside eating area with comfortable chairs/tables. The grounds surrounding the hotel were lovely and clean and just down the road you have a main high street with lovely Restaurants and Bars. Unfortunatly we both forgot to take our swimming costumes but when we return in a few months time we will be using the Spa facilities and I will put on another review about that.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chrissy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2012

Me and my partner booked here as it was the nearest room available to Twickenham Stadium. It looked really posh and fancy outside but inside told a different story. The lounge was tiny, hardly what I was expecting considering it's flash exterior. The check in staff were very friendly. Our room was very small and basic considering the price we had paid. It was clean enough but could definitely have been a lot cleaner! There were makeup stains all over the carpet and big black marks over the walls. The shower needed a good scrub! The bed was really small and uncomfortable too and there was a massive draft coming from the closed window all night. I didn't sleep a wink as there was a loud squeaking noise that went on throughout the night everytime the corridor door was open. After we attended the concert in Twickenham we got lost and as a last resort rang the hotel to see if they could call a taxi for us as we had no taxi numbers or no way of getting any. The man on reception was rather unhelpful to be fair, he told me he couldn't ring me a taxi and I would have to ring myself so I struggled to remember the number in my head and he said to me "It's not hard" in the end we wandered the streets of Twickenham for 2 hours (early hours of the morning) attempting to get a taxi. When we finally got in I was looking forward to a nice sleep but unfortunately I didn't get any at all! Breakfast was standard but I've had way way nicer, there was a lack of seating meaning several people had to share a table which was awkward to say the least. I won't be staying again that's for sure!

Room Tip: Make sure you don't have a room near the squeaky corridor doors or you won't sleep a wink!
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RW54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2012

The hotel has many facilities to offer and breakfast was very good.However the bedroom was in the Mews annexe, quite a way from the main hotel and involved opening three doors with the plastic key. On at least 3 occasions the key would not work and we had to go all the way back to Reception to get new ones. They really do need to sort those keys out as it is infuriating to arrive at the room and then have to slog all the way back again.

The room itself was a very small double with one of the most uncomfortable beds we have ever slept in. It was a hard, standard double mattress. I would have thought most double rooms offer king size beds these days.

We paid £175 a night which seemed a lot for such a basic room.

The staff were very efficient and friendly.

Room Tip: Avoid the Mews annexe because of its distance from the main hotel and the bother with the keys!
See more room tips
  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AppianNorthYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012 via mobile

It was a busy night for the hotel and there was a delay for check in but staff managed this very well and with a polite helpful manner.
The restaurant was reasonably priced and we had an excellent meal outside on the terrace.
The hotel is situated in Lovely relaxed surroundings, we took a lovely walk down to the river.
The only downside for us was the room size we had paid for 2 superior rooms and there was a significant size difference in both the rooms and the beds. Neither of which we felt warranted the £170 price tag. The bathrooms were both beautiful and cleanliness was excellent.
Breakfast was very busy but staff were again friendly and helpful.
Overall satisfied with the services and Staff.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Amanda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012

Service from point of entry was great. Room well set out and clean. Loads of extras included in stay. ( indoor pool & gym etc) Breakfast was well presented, tasty and served in a comfortable dining room. Defo would go back.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Edward666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Teddington
1.9 mi away
Richmond Hill Hotel
Richmond Hill Hotel
#3 of 14 in Richmond-upon-Thames
1,528 reviews
1.8 mi away
The Petersham Hotel
The Petersham Hotel
#4 of 14 in Richmond-upon-Thames
679 reviews
0.7 mi away
The Park Hotel
The Park Hotel
#3 of 3 in Teddington
540 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Travelodge London Teddington
1.9 mi away
Richmond Gate Hotel
Richmond Gate Hotel
#7 of 14 in Richmond-upon-Thames
1,019 reviews
2.0 mi away
Bingham
Bingham
#5 of 14 in Richmond-upon-Thames
439 reviews
Show Prices
Show Prices
Show Prices

Been to The Lensbury? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lensbury

Address: Broom Road, Teddington, Richmond-upon-Thames TW11 9NU, England
Phone Number:
Location: United Kingdom > England > Greater London > Richmond-upon-Thames > Teddington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Teddington
Price Range: $137 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lensbury 4*
Number of rooms: 164
Official Description (provided by the hotel):
The Lensbury is a 4 star hotel and conference centre located on the banks of the River Thames at Teddington in South West London. Conveniently close to major attractions such as Hampton Court Palace, Kew Gardens and Twickenham Rugby Stadium, The Lensbury offers a good standard of accommodation, extensive leisure facilities and quality dining. The Lensbury is just 20 minutes by train from central London and 25 minutes by car from London Heathrow Airport and close to links for the M3 and M4 motorways.The property has its own car parking for 200 cars, complimentary WiFi throughout and 25 acres of grounds and gardens for you to enjoy.It truely is London's hidden gem on the Thames. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, Expedia, Priceline, Ctrip TA, Agoda, Orbitz and TripOnline SA so you can book your The Lensbury reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lensbury Hotel Teddington
The Lensbury Teddington, Greater London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing