Needed to wait in the lounge to collect my daughter who had stayed at this hotel. Unfortunately I arrived after breakfast closed, 10.30 and before the bar opened at 12.00. The sole vending machine was broken and the staff refused to give me a drink or snack since they would be breaking their licensing agreement if they served me outside these hours. After I pointed out that I therefore would have to wait without a drink for an hour the manager (?) offered a tea or coffee in an unfriendly manner, I had to ask if he could provide a glass of water! He seemed quite angry that I would find this situation ridiculous. I was not alone in wanting a drink as I heard several guests making the same request. A hotel that can't provide refreshment and a manager that perhaps shouldn't have chosen hospitality as a career choice.
- Official Description (provided by the hotel):
- Holiday Inn London Shepperton is ideally suited for both business and leisure. An AA approved 4 star hotel close to Heathrow Airport and set in 11 acres of grounds with ample free parking. Local attractions include Twickenham Rugby, Hampton Court Palace and Windsor with special family theme park Legoland, Chessington World of Adventures and Thorpe Park packages for children. With the M3 and M25 motorways only minutes away, Holiday Inn London Shepperton is easily accessible for London, Richmond and Kingston. Family rooms are available and kids eat free when sharing.For a place to chill over a glass of wine or bite to eat, the Regatta Restaurant & Bar offers an impressive choice of dishes, themed midweek dinners and traditional Sunday roast.The Conference & Meeting Centre features 10 meeting rooms accommodating up to 100 delegates, with natural daylight, high-speed WiFi internet access, blackout, 8 hour comfort chairs and air-conditioning. This conference hotel also provides the informal Conference Cafe for unlimited drinks for delegates. For a place to unwind and recuperate, the leisure club at Holiday Inn Shepperton offers a range of facilities including an indoor pool, spa, sauna and fully equipped gym to ensure you feel relaxed and at your best. In compliance with UK Law smoking is only permitted in designated smoking bedrooms at the hotel. ... more less
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- Also Known As:
- Holiday Inn London-Shepperton Hotel Shepperton
- Holiday Inn Shepperton
- Shepperton Holiday Inn