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Reviewed January 6, 2017 via mobile

Have stayed before and noticed that rooms were getting a little worn and service was OK. This time room was clean and in great condition. Staff were incredibly nice and helpful. Price and location very good. Left from terminal 2 - very easy using connecting train

Stayed: December 2016, traveled solo
3  Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTELAIR London Heathrow Airport, responded to this reviewResponded January 8, 2017

Hi Richard B

We are thrilled to see that you enjoyed this time your YOTEL experience and everything was to your satisfaction.

Thank you for your most kind comments about our crew and service!

We look forward to welcoming you back on many future occasions!

Best wishes for a very Happy New Year
Yiorgo

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
YOTEL AIR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2017

Great way to freshen up/relax in the middle of a 40 hr travel journey. I arrived 30 minutes before my reservation and asked to stay 30 minutes after, and they allowed both free of charge! Caring staff!

  • Stayed: December 2016, traveled solo
    • Location
    • Cleanliness
    • Service
2  Thank Hannah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTELAIR London Heathrow Airport, responded to this reviewResponded January 5, 2017

Hi Hannah P,

We are delighted to see that you enjoyed your YOTEL experience and thank you for your most kind comments about our crew and service.

We look forward to welcoming you back on many future occasions!

Best wishes for a very Happy New Year
Yiorgo

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
YOTEL AIR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2017 via mobile

Stayed for 6 hours at Heathrow airport on 30th December when our flight was delayed due to fog. Both the girl that showed us our cabin and the young lad that booked us out were really great, both were friendly and helpful and smiley. After a stressful day they were a breath of fresh air.

Stayed: December 2016, traveled as a couple
2  Thank omaskungfu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTELAIR London Heathrow Airport, responded to this reviewResponded January 5, 2017

Hi omaskungfu,

We are thrilled to see that you enjoyed your YOTEL experience and thank you for your most kind comments about our crew and service.

We look forward to welcoming you back on many future occasions!

Best wishes for a very Happy New Year
Yiorgo

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
YOTEL AIR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2016 via mobile

Yotel is a good choice for a mid length layover at Heathrow. The commute from Terminal 5 to 4 took a bit of time due to a couple of wrong turns on my part, but well worth the effort.

Clean and adequately appointed, great bed, good shower with an oversized and substantial bath towel, Yotel met all of my needs.

And the guy at the desk was very helpful.

Go directly to their website to book by the hour and manage the cost.

I'd give it five stars but, alas, no pool :-/

Stayed: December 2016
2  Thank marc m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTELAIR London Heathrow Airport, responded to this reviewResponded December 30, 2016

Hi marc m

We are delighted to see that you appreciated so much the YOTEL concept and enjoyed your experience with us.

Thank you for your most kind comments about our crew, service, the shower, the bed and the bath towel!

Sorry about the pool! Not enough space I'm afraid and too many complications within the airport building!

We look forward to welcoming you back on many future occasions!

Best wishes for a very Happy New Year
Yiorgo

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
YOTEL AIR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2016

Had an issue, emailed customer support and received great service !!!

I would recommend to my friends !

It was great in communicating with their team!

Thanks Michael for great service ! Appreciate your help to resolve my issue.

  • Stayed: December 2016, traveled solo
    • Location
    • Rooms
    • Service
2  Thank Sharia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTELAIR London Heathrow Airport, responded to this reviewResponded December 30, 2016

Hi Sharia R

We are thrilled to see that you enjoyed your YOTEL experience and thank you for your most kind comments about our crew and service.

Michael was delighted to read your review!

We look forward to welcoming you back on many future occasions!

Best wishes for a very Happy New Year
Yiorgo

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
YOTEL AIR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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