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“Just what we hoped it would be” 5 of 5 bubbles
Review of YOTEL London Heathrow Airport

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YOTEL London Heathrow Airport
Ranked #5 of 23 Hotels in Hounslow
San Francisco
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Just what we hoped it would be”
5 of 5 bubbles Reviewed April 5, 2009

My wife and I picked Yotel as a place to stay overnight before our morning flight out of Heathrow after two weeks in the UK. We wanted to be able to fly out rested and refreshed, and avoid the nerve-wracking task of making our way through one of the world's largest cities during the morning rush. It was just what we hoped it would be. Their web site is accurate. You won't spread out in the room, but there is a place for everything and you will find all of the services you need. On top of that, the staff was very nice to us when we arrived earlier than we expected. They may not be able to brag about that on the web and be believed, but that was our experience.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JimWSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Lower Mainland, BC
Level Contributor
150 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 bubbles Reviewed April 2, 2009

I had a 16 hour layover in London Heathrow - had to catch an early a.m. flight the next day. Decided not go go into the city so stayed at the airport. A friend came by to spend dinner and some time visiting with me. Yotel room was very clean with fresh sheets and towels. Hot water for shower. Absolutely everything I needed for the night. Friendly helpful staff. Highly recommend for someone needing a few hours sleep and a shower without having to go into London. Price is good considering how much a hotel would cost in the city. Internet was slow but I was able to access my emails.

  • Stayed March 2009, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ShilohinBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
275 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 356 helpful votes
4 of 5 bubbles Reviewed March 22, 2009

We had booked for one night into the Yotel London Heathrow ( LHR ) in Terminal 4 after our holiday in Portugal - see our reviews for the Melia dos Capuchos in Caparica - see also our review of the Pestana Palace in Lisbon - on Tripadvisor! - Thanks! Here at the Yotel London Heathrow T4 we had one night at a premium cabin for 2 people ( that makes it premium ) which had 10 square meters and was Cabin number 15! The entrance was upstairs in the arrival hall in Terminal 4, than take the escalator up and pass successfully JD Wetherspoon and to the left you will see already a big Yotel advertising space fully lighted and just walk straight ahead were the entrance with the check-in automate is ( 2 check-in counters provided! ). You can only check-in when your time has come, when you arrive too early of the stated check-in time on your confirmation invoice the check-in counter automate tells you, that there is a problem with your booking. To check-in you need your confirmation number of your booking from your invoice and credit card authorization. When using the hotel you also need a credit card / debit card, because the complete hotel is a cashless environment. The keycard will automaticly dispensed after successful check-in and credit card authorization after this we walked up to the sliding door and swiped our keycard and voila we were in the Yotel proper. Our Premium cabin layout ( Nr. 15 ) was in modern industrial design which was white, natural wood, steel, glass and plastics. This was all enhanced by the practiciality and functionality of space ( remember we had 10 square meters in all! )! We found a first class style double bed which was ideal, because it so comfortable to lie in it. The bed goes up and down fully automatic with a touch of the bedside button. Also we found 1 convertible table which can only be used when the bed is converted up into a sofa position. We also found incl.: 1 foldable chair, 2 hangers, 2 glasses, several storage possiblities in main wall and beside and under the bed. There was also a LCD Flatscreen TV from Philips which was built in directly into the main wall before the bed and over the folding table. TV channels on offer incl. Five, Sky Sports News and BBC News 24 plus others. Also on the TV there was a free internet access on offer. We also had local and international Radio stations, Pay TV with some of the newest Movies straight from the cinema provided, incl. Mamma Mia ( we have seen it right here in the Yotel at a cost of 5 Pounds Sterling around 6 Euros! - good value - however there are no adult entertainment provided! ). There was also a so-called Juke box function right through the TV with 100s of songs available to choose from, this service was FREE! However we have been advised that it is not possible anymore to order your food and drinks through a tv menu direct from the screen - like some guests found on a earlier time at the hotel - now around 6 month this service was out of order - why? GOOD QUESTION! - please innovation Mr. Woodroffe ( OBE )! Thank You, for listening! When you want use the in-room dining service we had now to call the so-called Galley via telephone or go directly and let you bring your food ordered. We had been given a menu in march 2009 - our stay here - however the menu stated 2008! - This menu included all breakfast items and food and drinks offered 24h each day! HOWEVER! To our shock as we found out after not telling us ( at the Galley! ) that many - in fact almost all - food items were not even available at all, despite being listed and this information came only to light after having already ordered!!!! SO we ended up with a bacon baguette and generous portion of salad, which was nice, but this should have been served as breakfast - as listed on the menu -! However the quality was good and service was very friendly and even amendable! Our Drinks during our stay incl. Baileys for 3. 50 £ each, Hildon water - still 500ml - 1. 50 £ each and Tropicana Orange juice for 2. 00 £ each. The Baileys came with a lot of ice and overall the food sounded very good but our mood was somewhat diminished by the NON-AVAILABLE Fooditems which were not there! Having written this, Folks! They told us at the Galley that new suppliers are coming soon online at the Yotel and the situation should be way better in the near future on the food and drinks front! Even GU is back in the future, they told us! The bed was very comfortable and the sleep was simply superb and can only be recommended. Please, do not forget to set up the wake-up call through the TV, because this is the only one available in the Yotel. For our breakfast around 10.30 am next day we had the very good breakfast bento box on offer, which included the following items: 3 warm small croissants, Jam, butter, Rachel's Organic Strawberry Yoghurt plus coffee or tea or even hot chocolate - however on this occassion there was interesting enough NO MILK FOR THE COFFEE AVAILABLE! So we ended up taking a rather forced Americano - which obviously is without milk -! After our breakfast we had enjoyed the above mentioned Cinema blockbuster MAMMA MIA! for 5 £ and can be accessed for 24 h! The Bathroom came in as follows, Folks! The Bathroom was divided by a glass-door and a curtain from the main bedroom. Here it goes: 1 stylish sink with foam soap, 2 large bath towels - NO HANDTOWELS PROVIDED -, 1 stylish shower with large squared head - called monsoon shower - 1 of us has tried this and found it very good and superb - when you do not mind the flooding this gives to half the bathroom! There was also 1 movable shower which was used by the other one of us and also found to be superb! Once again flooding was an issue! Stylish or not all over body wash was high quality and sensible even. The toilet is also in the bathroom beside the shower and comes in handy in some situations when humans truly must do something which lies out of our hands, btw. toilet paper was also on offer - 2 rolls - nice! The room - sorry cabin - overall included also very good mood lightning, fire alarm, air-conditioning and superb craftmanship of industrial design and furniture. Also a big plus was the absolute quieteness during our sleep, as you would expect of a hotel like the Yotel, which was directly built into the airport with no outside windows provided, but there was on the inside a window which looked to the floor and could be completely closed off from the outside via black out shutter. All in All a superb little and unusual hotel, different from a more traditionell hotel lay-out and surely recommendable for people who love to travel often in frequency, who are adventurous and understand that exploring something new is very important and totally counts! BTW: a hairdryer and a personal hygiene box are available from the galley. The hairdryer was free of charge, however the personal hygiene box comes in at 5 £ a go. The Box includes all the essentials you might need to beautify yourself and look good to travel the world. The hairdryer must be given back when we had to check-out. So Folks! After our stay to connect to our flight back to Dublin with Aer Lingus we had taken the Heathrow Connect train from the Terminal 4 to the Heathrow Terminal 1, 2, 3 Mainstation which is free of charge and really a pleasant way to see this very very nice airport! - please think about it - Heathrow is nice -! Back home in Dublin we had enjoyed only 2 days later the magnificent ST. PATRICK' S DAY PARADE with glorious sunshine and 2000 participants plus the 650.000 spectators. Simply delicious and highly recommendable! We also send happy St. Patrick' s Day wishes around the world to all serious fellow travellers and Tripadvisor members! FLY, STAY, EXPLORE! And do not forget to GO! GO! GO! see the world! IT' S PRECIOUS!

  • Stayed March 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Flyers007Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 15, 2009

I had booked this hotel after I was late for my 7PM flight to New York.
I was alone since my friends were flying to other countries, what is a 20 year old female to do alone and pretty much lost in Heathrow.
I was trying to find an affordable hotel in the airport area, but the only option was taking the tube back to the nearest station outside of the airport area where a room would cost around 50 pounds. It was already around 9-10PM and I was pretty nervous doing that all alone at night. I then remembered I had seen the Yotel while searching for London hotels for this vacation and tried calling them.
They didn't pick up which was very annoying, but I called my Father and he booked the room online.
I got to the hotel and had some trouble checking in since it was all computerised, but the guy at the desk came out and helped me.
The room was perfect for an oops! night at Heathrow, a bed, a TV and a bathroom.
The shower was very refreshing, and the towels were very nice.
I was exhausted and cried out after a long harsh day and the bed was so comfortable.
My phone had no service in the room though which was pretty annoying since my family was trying to check up on me. They ended up calling the front desk and I had to go out there since calls can't be transferred to the rooms.
The room basically had everything you needed in it for a short stay.
The price was good too, because with the charges of the underground staying outside of the airport would have cost the same.
Very pleasant experience.

  • Stayed October 2008, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank shebe13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 15, 2009

My husband and I booked a premium room here for a few hours to tide us over a long transfer at Heathrow. The room itself was lovely, not large but perfectly fine for a few hours or overnight.

The premium room's double bed folds up into a sofa (and vice versa), maximizing space. The bed itself was very comfortable and the pillows were nice and fluffy. It's a good size for 1 or 2 people, possibly 2 adults and a small child, but no more.

The free wi-fi worked like a charm and if you don't have your laptop you can check your mail via the TV apparently (though we didn't try it since we had the laptop). TV was alright, we didn't watch it much. The room manual seemed to say you could order room service from the TV but I guess this feature is not yet enabled at Heathrow as we had to go to the counter to order some food.

The bathroom was great. The glass walls may be a bit disconcerting to some but there's a curtain you can pull for more privacy. There is a partial divider between the shower area and the sink - this allows water from showers to flow out to the rest of the bathroom which can be a bit annoying but it dries quickly. The shower itself was great, with good hot water and good pressure which is really nice when you've just come off a long flight. The room provides you with free liquid soap/shampoo (which smells really nice), but no toothpaste. You can get a hairdryer or showercap from the reception at no cost if you need one.

Our room featured several lighting options that could be controlled from a dashboard next to the bed. The default 'mood' lighting is purple (like in the photos), which is kinda neat.

The only thing we didn't like about the stay was that the hotel is in Terminal 4, which during our visit seemed to be mostly under renovation. There was nowhere to eat (the sole restaurant closed its kitchen minutes before we walked in at around 11pm despite a sign saying 'food all-day'), and we were forced to order food from the hotel itself. The food available was a small selection of cold sandwiches, and some snacks. Also, getting to Terminal 4 from Terminal 3 was somewhat of an ordeal, as we had to go out through customs, get our bags, navigate our way to the tube and wait for the train which takes forever to arrive (well, more like 20-30min).

The hotel features automated check-in kiosks that resemble automated bank machines. These are good but if you show up early like we did you get an error message. The staff was friendly and polite though they seemed to be tied up on the phone arranging bookings and cancellations.

All in all the place was great for a short transit stay. It's comfortable and relatively affordable (since you can book by the hour), and has a funky, youthful vibe to it. If you want a good rest before your next flight and don't want to leave the airport, it's a really great option.

  • Liked — Clean, comfortable, stylish and reasonable priced rooms.
  • Disliked — Lack of food options, slightly difficult to find and travel to/from other terminals
  • Stayed March 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank sygnin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, D.C.
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed March 14, 2009

This hotel is wonderful for Heathrow overnights. I arrived at 8:30 pm at T4 and departed at 8:30 am from T5. The room is exactly as described and very, very, comfortable. For those in need of a "hotel" experience, it is literally a 15 minute covered walk to the Hilton, which is nice since the landside amenities at T4 are very sparse. I stayed in a premium room which gave a good deal of room for my luggage and a bit of work. One tip: use one of your two towels to stop the shower from running all over the bathroom floor.

  • Stayed March 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DavidDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VA
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed February 16, 2009

Stayed here for 1 night before an early morning flight. Our family of 4 booked 2 standard cabins. A standard will, indeed, sleep "a cozy 2" as stated on the web site (although in our case the 2nd person was only 6 or 9 years-old). The room was teeny (7 m square), cool, and glowed purple. The bed was astonishingly comfortable and the monsoon shower was great (although there was hardly room to wield a towel afterward). There was a good bit of noise thoughout the night as people with wheeled bags walked down the hall and doors banged. They did have ear plugs available on request. The Yotel is in Terminal 4 and it does take up to 25 minutes to reach Terminals 1, 2, or 3.

  • Liked — convenient to LHR
  • Disliked — hallway noise
  • Stayed February 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Andi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about YOTEL London Heathrow Airport

Property: YOTEL London Heathrow Airport
Address: Airside Terminal Four Arrivals Mezzanine | London Heathrow Airport, Hounslow TW6 3XA, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#3 Romantic Hotel in Hounslow
#3 Luxury Hotel in Hounslow
#3 Family Hotel in Hounslow
#5 Business Hotel in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:4 star — YOTEL London Heathrow Airport 4*
Number of rooms: 32
Official Description (provided by the hotel):
YOTELAIR London Heathrow is inside Terminal 4, located moments away from arrivals, departures, Heathrow Express and underground stations. There are two types of cabins - standard (large single) and premium (double) - both equipped with en-suite bathrooms, free WiFi and a flat screen TV (free-view channels). Also free hot beverages available at Mission Control. Services available include 24-hour food and drink delivered to your cabin in 15 minutes. The best thing - you can book just a few hours or overnight. ... more   less 
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Also Known As:
Yotel London Heathrow Airport Hotel Hounslow
Yotel London Heathrow Airport Hounslow

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