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“Excellent position IN the airport terminal” 5 of 5 stars
Review of YOTEL London Heathrow Airport

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YOTEL London Heathrow Airport
Ranked #5 of 23 Hotels in Hounslow
Sydney
1 review
“Excellent position IN the airport terminal”
5 of 5 stars Reviewed September 22, 2013

Just what you need after a long flight, I booked Yotel to bridge the gap between getting off a plane at 7am and being able to check into a hotel later in the day. Great location right outside Customs and up the escalator inside Terminal 4. Clean and tidy rooms, great shower and free wifi - perfect.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, September 23, 2013
Dear Helen H,

Thank you for your kind comments about our crew service. We are thrilled to see that you enjoyed your YOTEL experience and we very much look forward to welcoming you back.

Best regards
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,464 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (369)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Where I am
Level Contributor
114 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 stars Reviewed September 20, 2013 via mobile

About me:
- Arriving and departing T5
- Had an 11 hour layover during the day
- Luggage was checked through to my destination

Had to clear customs to "enter" the UK to get to the public part of T4. Going through Flight Connections is not an option. At Customs, I explained my 12 hr layover, that my bags were checked through to final destination and showed my next boarding card. No issues.

Getting from T5 - From Arrivals, go to Bus stop 7 and take either the 482 or 490 bus. It's a free shuttle and the third stop is T4. The whole journey only took me 20 minutes.

Go in the nearest entrance from where you get off the bus. WHSmith will be on your right. Walk straight ahead and take either the escalator or elevator to the mezzanine level.

Getting back to T5: Make sure you get on the right bus! It's not the same stop you got off at (that bus continues into town). It's the next stop just further away from the T4 entrance. Stop 6 maybe? Bus 482 & 490 and the third stop is T5.

Brittany at mission control was super personable and helpful. I immediately asked for and received ear plugs and a hair dryer.
Great wifi.
Mattress was a little hard for my tastes but infinitely better than sleeping across chairs in the terminal.
Felt great to stretch out and have a hot shower in the middle of 36 hours of travel.
Cabin 15 - premium cabin at the end of the hall. This means less traffic (bonus!) but you do hear some hall noise. Be considerate of others and try to make no noise in the hallway.
Had a hot chocolate and cappuccino during stay - hot drinks free!

Small suggestion: a slight ridge/barrier between shower area and rest of bathroom to limit the amount of water that pools in that area.

I will happily stay at any of the Yotels in the future. I'll try a standard room next time just for comparison.

  • Stayed September 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank neferTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, September 23, 2013
Dear neferTT,

We are awfully pleased to see that you enjoyed our crew service and especially your comments about Brittany.

Thank you for your suggestion and we look forward to welcoming you back soon. We are sure that you will enjoy our Premium cabins even more.

Best regards
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed September 19, 2013

This is a great concept and is well-executed. I made a reservation on the recommendation of Rick Steve's travel guide. My friend and I made a side trip to Paris from London, so we returned to London on a late Eurorail the evening before our morning departure. Staying at the Terminal 4 Yotel in Heathrow allowed us extra sleep in very "efficient" but comfortable surroundings. Nice, comfortable bed linens; plush, big towels and everything arranged for where one needs it. Breakfast restaurant right out the front door and quick escalator ride to check in and departure gates. I recommend it.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Marsha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, September 23, 2013
Dear Marsha W,

We are thrilled to see that you appreciated the YOTEL concept and thoroughly enjoyed your experience with us.

We look forward to welcoming you back!

Kind regards
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aiea, Hawaii
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 18, 2013

We arrived at Heathrow at 7 am after a journey totaling 24 hours, with only an uncomfortable nap here and there during our flights. We could not check into our hotel until 2 pm that day, so I booked the deluxe room in the Yotel in T4 for four hours. Our requirements: a comfortable clean bed, a good hot shower, a sink so we can brush our teeth, and easy to get to from our arrival point. It really was exactly that, and I would definitely book again faced with a similar situation.

Stayed September 2013, traveled as a couple
Helpful?
Thank Quince967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, September 23, 2013
Dear Quince967,

We are delighted to see that YOTEL has been a great starting point to your London experience and we trust that your time in our city was one to remember fondly.

Best wishes
Yiorgos

Yiorgos Peroutseas
General Managber - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 18, 2013

Very friendly staff, pristine, comfortable room. It was such a relief to arrive here after a very long flight and a particularly unpleasant experience with passport control at terminal 4.
My single was small, as expected but very comfortable. Amazing shower head and really nice, clean bed. Staff offered me a hot drink on arrival and at checkout. Would definitely recommend.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank zero_0090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, September 23, 2013
Dear zero_0090,

Thank you so much for your most kind comments about our crew and service and for your recommendation.

We look forward to welcoming you back very soon.

Warm regards
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HOLLAND
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 18, 2013

Yotel in Terminal 5 is wonderful--just steps away from Delta check-in. It's modern, clean, and the staff was friendly and helpful. If only the room were not so uncomfortably warm, or temp control available. Still, for the convenience for a morning flight, I'd stay there again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DAVID M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, September 23, 2013
Dear DAVID M

Thank you so much for your review and your most kind comments about our crew. We are pleased to see that you enjoyed the YOTEL concept.

The A/C that we have is shared with the Terminal’s infrastructure and is slightly outdated. We are looking into ways to tackle this issue however, and since we are part of the airport, there are major regulations that we have to adhere to. Solutions that otherwise would be adequate and easier to implement are not an option.

Thank you once again and we look forward to welcoming you back very soon.

Best regards
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 18, 2013

We had a longish layover from Chicago to Barcelona - 6 hours. For some reason I believed we wouldn't have to go through customs or security to get to Yotel, but you do, so that cut about 90 minutes off of nap time. But that 4.5 hours was a great sleep, despite some noise from the cleaning crew in the hall. And the shower was a god-send. Totally worth it and I'd do it again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank csis046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, September 23, 2013
Dear csis046,

At YOTEL we strive to provide a restful and peaceful environment for our guests to rest between, before or after their flights. We are delighted to see that you enjoyed your YOTEL experience despite some noise disturbance from our crew, for which we extend our most sincere apologies.

We very much look forward to welcoming you back!

Kind regards
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about YOTEL London Heathrow Airport

Property: YOTEL London Heathrow Airport
Address: Arrivals Mezzanine Landside | Terminal 4, London Heathrow Airport, Hounslow TW6 3XA, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#3 Family Hotel in Hounslow
#3 Luxury Hotel in Hounslow
#3 Romantic Hotel in Hounslow
#5 Business Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — YOTEL London Heathrow Airport 4*
Number of rooms: 32
Official Description (provided by the hotel):
YOTEL is inside Terminal 4, located moments away from arrivals, departures, Heathrow Express and underground stations. There are two types of cabins - standard (large single) and premium (double) - both equipped with en-suite bathrooms, free WiFi and a flat screen TV (free-view channels). Also free hot beverages available at Mission Control. Services available include 24-hour food and drink delivered to your cabin in 15 minutes. The best thing - you can book just a few hours or overnight. ... more   less 
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Also Known As:
Yotel London Heathrow Airport Hotel Hounslow
Yotel London Heathrow Airport Hounslow

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