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“Staff brilliant in awful weather circumstances”

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Sofitel London Heathrow
Ranked #2 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Dorset,England
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Staff brilliant in awful weather circumstances”
Reviewed March 10, 2011

Stayed on Dec 17th, night prior to snow closure etc at T5. Excellent in all respects. Every member of staff made huge efforts to help people stranded etc. Returned through the hotel to repark car on way to diverted flight to Stansted. Given personal help in booking Natinal Express coach and could not speak too highly of all staff.

Stayed on return in January-excellent in all respects. Recommend very highly

  • Stayed December 2010, traveled as a couple
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Helpful?
Thank AppleCake_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Accra
Level 6 Contributor
155 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed March 9, 2011

Everything about this hotel is functional: location, service, room, food, spa. If you are travelling from T5 then this is the place, just walk over to the hotel. If you have a long wait, go for a day room. A bit expensive, but absolutely great if you can afford it.

Bedding in this hotel is amazing, and sleep quality is unparalleled. If you are a spa addict, then you can use their spa facilities to refresh before your next flight. Nothing works better than that.

  • Stayed February 2011, traveled on business
    • Value
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Helpful?
Thank sister-karamazov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire
Level 6 Contributor
253 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed March 9, 2011

Huge hotel that is very convenient for T5. Although the hotel is without much character the staff are so friendly and helpful that they balance this negative aspect of the building. Corridors are endless but when you get off a long flight it's probably a good idea anyway to get some exercise!
Rooms are quite comfortable and VERY quiet. It's hard to believe that there are hundreds of flights taking off over your head. No mini bar in the room. Food is very expensive so maybe a good idea to eat elsewhere if you can.
Good toiletries in the bathroom, a hospitality tray is provided but not with biscuits. Good hairdryer. Bed is very comfortable.
So, a friendly if expensive hotel but its convenience to T5 and the friendliness and efficiency of the staff makes this a very good location for business travellers and travellers catching early morning flights.

  • Stayed February 2011, traveled on business
    • Value
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Helpful?
Thank Cat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Level 6 Contributor
109 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 8, 2011

Roux restaurant excellent; nice food, nice wine, nice relaxed preflight atmosphere. And remarkably the quietest room we have ever stayed in. It’s pricey though but can’t beat the convenience and not just for T5, it was very easy to get to T3 on the (free) rail link .

  • Stayed January 2011, traveled as a couple
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Helpful?
Thank SomersetReporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviewed March 7, 2011

A great product and wonderful experience of a memorable stay is really what made a great impact on my mind. Dealing with the friendly and proactive staff started while making a Room Reservation over the phone and to the end when I was wished Good Bye by them was something what made me share my thoughts with all others. This is now my place on my business trips to London!

Keep it up! I will definitely visit again!

  • Stayed February 2011, traveled on business
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Helpful?
Thank Prerna07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thessaloniki
1 review
Reviewed March 2, 2011

Very convenient,near terminal 5,the design is great,small rooms but comfy,empty mini-bar,bad wi-fi connection,great bed!

  • Stayed February 2011, traveled as a couple
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Helpful?
Thank DoraThessaloniki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 28, 2011

This is hotel is great for Terminal 5. The rooms are clean and very functional and it has all the facilities of a good hotel (unlike most airport hotels). I didn't use many of the facilities as I was there only to catch an early flight, but I would happily recommend from I saw and experienced.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anzen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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