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“Convenient & High Quality Hotel”

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Sofitel London Heathrow
Ranked #2 of 21 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
A TripAdvisor Member
Chester
11
Reviewed December 29, 2010

Excellent location for a flight from Heathrow's terminal 5 as it's linked by a walkway. All areas of the hotel were spotlessly clean, especially the room. Check-in and out were efficient with minimal waiting time.

Only slight negative is that the bar, whilst efficient, is not "cosy" and the seating was not particularly comfortable, but this is not unusual in this type of hotel.

  • Stayed: December 2010, traveled as a couple
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10,663 - 10,669 of 11,534 reviews

Reviewed December 28, 2010

This hotel is a must for those flying out of Heathrow Terminal 5. However - be warned: it is not cheap.

Avoid room service if you can: slow, expensive, and luke warm by the time that it gets to the room.

Wifi not included in the price. How mean is that?

  • Stayed: December 2010, traveled as a couple
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1  Thank StOuenboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2010

We stayed the night of Monday 20 December, in the midst of the snow chaos enveloping the airport. But we had booked a month in advance (and prepaid £93) and had no difficulty though the hotel was otherwise fully booked by delayed travellers. It is easily accessible from the floor above the Tube arrival platforms, but you do need to walk along a 50 m covered corridor to get there.

The reception area was very busy but we were checked in fairly quickly and efficiently. As a regular Accor customer, we were upgraded to a king size bedroom 3413. This was large and spacious. The bed was firm and comfortable and we slept well. The bathroom had walk in shower which - as older guests - we find more convenient than step-into-bath tub variety.

We had prebooked via TopTable a place in Roux Brasserie which otherwise was full. My wife had soup and I cream cheese wrapped in smoked salmon, and we had fish as main course. Our bill including white wine was £104. Not cheap but this is a luxury location. Service was good.

Despite the pressure the hotel was operating under, staff were impeccably friendly and capable. Andrew in the Concierge took in our bag of winter clothes while we took off for 5 nights in the Gulf. The bag was efficiently retrieved on our return.

This is a first class hotel for night-before-departure from Terminal 5. I feel sure it will not be our last such stay. We use the Sofitel at Gatwick for the same reason.

  • Stayed: December 2010, traveled as a couple
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1  Thank alanreynolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Muscat
1
Reviewed December 26, 2010

A good hotel in an excellent location for Heathrow travellers, but constantly let down by unduly lengthy check-in and check-out.

  • Stayed: December 2010, traveled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2010

This hotel is about as new as Terminal 5 at Heathrow, and as attractive. It is the only hotel that has direct access, via a walkway, to Terminal 5. I walked there in the morning to get breakfast, and it took me 5 minutes (without luggage).

The hotel is very new, and so everything is pretty immaculate throughout. Nice 32" flat screen tvs in the rooms, separate shower cubicles in the bathroom. The bedding was exceptionally comfortable.

We didn't eat there, and our only niggle was that they don't cater for families. They don't even provide a rollaway for children, we were told each room sleeps a maximum of 2. I wish hotels around the world, would catch up with the US in this respect.

  • Stayed: December 2010, traveled with family
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Thank traveller693789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2010

I booked at this hotel as I had a arrival flight in the evening and my friend had another flight the next morning via Terminal 5.

The location of the hotel was therefore excellent. It is only a few minutes walk from arrivals/departures so is very convienant for when you are tired from a flight or have a morning flight and if you book ahead, you can get a reasonable rate.

Check in was fairly smooth and we were given a room quite speedily. The room was clean and comfortable, espcially the bedding. The bathroom was also spotless. However, I think due to my travels I expected a little bit more from a 5 star hotel i.e. a bigger room size but nevertheless the room was ok. And considering it is next to the airport, it was also well sound-proofed and has black out curtains, enhancing a good quality sleep.

Check out was also smooth and quick.

Slight negatives/improvements:

-There were a decent amount of TV channels. However, I cannot understand why the full range of at least freeview/freesat channels are not available....these channels are free!

-There are only one pair of slippers availble in a two people room

-Shower: Whilst it does look high quality, the shower system is a little complicated and I gave up on trying to get the top shower attachement to work. Instead, you have a hand-held shower option or a 3 point shower attachment which is lower and may be too low for some people i.e. taller people over 5,4 who want to wash their hair. Also, the design of the glass shower still leaks water underneath the door. The overall design needs re-adjusting.

But overall, good convienant hotel.

TIP: This hotel is mainly covienant for flight arrivals and departures from Terminal 5. However, it is about 45 minutes to 1 hour to the city centre via train to see any London sights, resturants etc. So if you do not have a overnight stay/flight and want to see London, maybe best to book elsewhere unless you have enough time to spare.

  • Stayed: December 2010, traveled as a couple
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1  Thank Virgo_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2010

  • Stayed: December 2010, traveled as a couple
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Thank ncscStaffordshire
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range: $172 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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