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Reviewed 5 weeks ago via mobile

What a wonderful time we had here, the night before our flight. The room was in wing 6 and considering you are at an airport, you don’t get any noise from it. Our room was spacious and nicely decorated and had everything we needed. The front of house staff and concierge were very friendly and helpful. Parking is under the hotel and is really easy to deal with (I only wish I had parked there for the time we were on holiday)
The Millesime Lounge was fabulous and we had a lovely afternoon tea in there as well as light snacks in the evening. The bar was a friendly, comfortable and spacious place to be with a wide selection of drinks available. Breakfast in the morning was well laid out and contained all that we wanted and desired, with friendly and helpful staff. Check out was very easy and we wouldn’t hesitate in staying here again before a flight out

Date of stay: December 2019
Trip type: Traveled as a couple
Thank Hitman2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-GM-LHR, General Manager at Sofitel London Heathrow, responded to this reviewResponded 4 weeks ago

Dear Hitman2007,


Thank you so much for your generous review and for staying with us at Sofitel London Heathrow. We are thrilled that you loved your time here, it was our pleasure to welcome you. Being directly connected to Terminal 5 means that guests are only ever a short stroll away from their flights allowing you to arrive and depart feeling stress free!
Although we are an airport property, we are also the only luxury hotel in the Heathrow area so our aim is to provide our guests with the best in service and accommodations - it is a pleasure to see this was reflected during your stay. Thank you again for your recommendation, we hope to welcome you back in the future.


Yours Sincerely,
Ryan Nicholls – General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

Our third stay at the Sofitel. We flew into Heathrow in the evening and our connecting flight was next morning. The hotel granted every request, even sent up an extension cord and adapters for an appliance that needed to be next to the bed.
In the morning we walked less than 10 minutes to the terminal 5 train station, travelled 4 minutes (for free) to terminal 3.
If you have a morning flight out of Heathrow, it's the only place to stay.
Expensive, but worth every cent!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank wanderer293983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-GM-LHR, General Manager at Sofitel London Heathrow, responded to this reviewResponded 4 weeks ago

Dear wanderer293983,

Thank you for taking the time to share your feedback following your recent stay at Sofitel London Heathrow.
Although we are an airport property, we are also the only luxury hotel in the Heathrow area so our aim is to provide our guests with the best in service and accommodations - it is a pleasure to see this was reflected during your stay. We pride ourselves on the genuine friendliness and welcoming service delivered by our passionate team of hospitality professionals and it is most satisfying to see that this was reflected throughout your stay with us. Your feedback is greatly appreciated and we look forward to welcoming you back with our undivided attention.

Yours Sincerely,
Ryan Nicholls – General Manager
Sofitel London Heathrow

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Reviewed January 20, 2020 via mobile

I had an early morning flight from T5 and decided to stay overnight at The Sofitel, Heathrow. Perfectly adequate and clearly very easy to get to T5. Both check-in and check-out was nice and easy. Rooms comfortable.

The only downside was how loud the air-conditioning was in the bedroom. It was so loud that it was impossible to sleep without turning it off. When tuned off the room became increasingly hotter and uncomfortable. Not a great nights sleep.

But I recommend the hotel for ease of getting into T5.

Date of stay: January 2020
Trip type: Traveled on business
Thank Cholomley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-GM-LHR, General Manager at Sofitel London Heathrow, responded to this reviewResponded 4 weeks ago

Dear Cholomley,

Thank you very much for your valuable feedback following your recent stay at Sofitel London Heathrow.
It is wonderful to note that you chose us for your transit in Heathrow.
Your observations are greatly appreciated and will certainly be shared with our ambassadors.
In a way to improve our air condition in your room , I would like to kindly request if you can share further details about your stay with us, by emailing on h6214-qm@sofitel.com Once again thank for your feedback. I look forward to hear from you, and it is my hope that you will give us the opportunity to better serve you in the near future.


Yours Sincerely,
Ryan Nicholls – General Manager
Sofitel London Heathrow

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Reviewed January 20, 2020

Well appointed hotel, I was travelling with my wife and two year old daughter, it was perfect for staying the night before our annual holiday. When booking my only note would be the price seemed high but based upon the quality and convenience I would not hesitate in returning here.

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank danL4812ZR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-GM-LHR, General Manager at Sofitel London Heathrow, responded to this reviewResponded 4 weeks ago

Dear danL4812ZR,

Thank you for sharing your review following your recent stay and for choosing to stay at Sofitel London Heathrow.
I am so pleased to learn that we were the ideal choice for you and your family and that your overall experience was an enjoyable one. We hope to welcome you back in the future.

Yours Sincerely,
Ryan Nicholls – General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Great hotel to stay in the night before a flight. Extremely comfortable all amenities available. Get up and ready, have breakfast and head to your terminal. Terminal 5 obviously the easiest but all the others very accessible by the Heathrow Express train with free transfer. No fighting early morning traffic and worse still getting speeding tickets. Start the trip off in a relaxed manner

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank ejuliane100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-GM-LHR, General Manager at Sofitel London Heathrow, responded to this reviewResponded 4 weeks ago

Dear ejuliane100,

Thank you for taking the time to review our hotel following your recent stay with us.

Thank you for your kind feedback, we hope to welcome you back to the Sofitel London Heathrow in the near future.
I am pleased that you found our location to be highly convenient being directly connected to Heathrow Terminal 5, offering you a relaxing stopover during the overnight flights. I am pleased to read your comment about the available amenities. Your feedback is greatly appreciated and we look forward to welcoming you back with our undivided attention.

Yours Sincerely,
Ryan Nicholls – General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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