We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great, comfortable place to catch some zzz after a long trip”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Sofitel London Heathrow
Ranked #2 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 3, 2009

We arrived at the Sofitel after a long day stuck at another airport. When we finally arrived at LHR T5, we wanted a comfortable and clean place to stay that didn't involve paying for and taking a hotel hoppa (spelling?) to a nearby hotel since we had an early morning flight to catch the next day. Once we cleared passport control, we followed the signs and arrived at the hotel. The check-in staff were very courteous and checked us in quickly. It was so nice to arrive in a clean room with a big bath and shower. The bed was a king and extremely comfortable. No free internet or wireless was available but that seems to be the norm for hotels in this class. We didn't stay long enough to enjoy any meal or use any of the facilities but we would not hesitate to stay here again if we needed to overnight at LHR. It may not be the cheapest but being able to sleep in a little longer and then walk (or take the Heathrow Express) to your terminal is worth the few extra pounds.

  • Stayed: September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank ISPpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (11,731)
Traveler rating
Traveler type
Time of year
Language
  • More languages

11,130 - 11,136 of 11,731 reviews

Reviewed October 3, 2009

I arrived early on Sept 27th and was told to get early checkin I would have to pay and extra £70! I said I had requested early checkin when making the reservation, and no fee was mentioned. Since I didnt have it in writing, they wouldnt waive the fee. I said I would wait in the lobby and use the internet. They said the wi-fi that came with my room didnt start until checkin. They never mentioned the computers off the lobby for patron use. Eventually they reduced the early checkin fee to £30. I was exhausted and agreed. I have stayed at other London hotels and been allowed to check in early if rooms were ready. This hotel was not fully booked.
The room was great, and the bed heavenly. The location is fine too. My rate included breakfast, but it wanst anything special. The staff were having trouble providing coffee and tea. I was lucky to get a first cup, never mind a refill.
Overall, the hotel was fine, but the staff need to be more accomodating.

  • Stayed: September 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jmoore964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2009

The Sofitel Heathrow is a great hotel. It's convenience to the airport is of course it's greatest draw, but it's facilities, staff and service are also excellent. We stayed for one night before flying home after a month in Europe. The hotel allowed us to store our excess baggage for two weeks for free. They permitted my adult children early check in for no extra charge. Just a very pleasant experience.

  • Stayed: August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank cyd k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2009

Lovely comfy bed, really good service. A good addition to T5, which is a whole other story (& to be avoided...)

Stayed: December 2008, traveled solo
Thank catherinemrutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2009

The staff were superb. Each person I met was helpful, polite, friendly and efficient. I stayed in a Junior suite. The bed was very comfortable and the room contained all that is needed for an enjoyable visit. If I was to have a small quibble it would be the position of the doorstop- one could break a toe quite easily.

I tried out the hydro suite and emerged relaxed and refreshed. I was sorry that I hadn't time for a spa treatment.

Travel to and from London and terminal 1 was very convenient.

If travelling on a restricted budget this venue may not be for you. The hotel is rated as five star and the rate reflects this status.

  • Stayed: September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank anniecDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2009

Stayed at this hotel for 1 night as I had an early BA flight out of Terminal 5 the next day. Hotel was easy to get to from the tube station - albeit the walk was a little further than expected - but didn't bother me.

The hotel was very clean and well presented. The room was excellent, the bathroom was spacious. One thing I thought was cool was that you could have the TV on in the room and have the sound coming though a speaker in the bathroom.

Overall the Hotel was perfect for what I wanted - i.e. easy access to T5 for an early flight.

  • Stayed: June 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank roundtheworld4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2009

The Sofitel was an experience that took me by complete surprise. The marble experience starts at the lifts in Terminal 5 and there seems to be no end to it.
The transfer from Terminal 1 was free on the "express link" and had us on site within 50 minutes of touchdown. On arrival we received the welcome that eased the exhaustion of any business trip and released the stress of air travel.
Our room was spacious, spotless, fully stocked with a wide selection of teas/coffees and complimentary bottled water. Robes, slippers and Hermes toiletries seemed to be standard. The bed can only be described as an experience . Attention to detail in the rooms was second to none. Room service was efficient, quick and excellent value (the staff came to the room, took my own bread, toasted it and returned it with all the necessary condiments).
The location offers a choice of Londons' busy City Centre (40mins on underground) or a more peaceful trip to the rural surroundings including Bath and Windsor.
But most of all the attention, welcome and assistance from all the staff was refreshing in these troubled times. I will be checking out the international options of Sofitel on any future trips and recommend the Sofitel at Heathrow to all my friends and colleagues when travelling to London.
MANY THANKS TO YOU ALL.
Siobhan Delaney.

  • Stayed: September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank DelInteriors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hounslow
2.4 mi away
Hilton London Heathrow Airport
2.0 mi away
Renaissance London Heathrow Hotel
3.2 mi away
Hilton Garden Inn London Heathrow Airport
Show Prices
Show Prices
Show Prices
2.9 mi away
Premier Inn London Heathrow Airport (Bath Road) Hotel
2.5 mi away
Premier Inn London Heathrow Airport Terminal 4
1.2 mi away
Hyatt Place London Heathrow Airport
Show Prices
Show Prices
Show Prices

Been to Sofitel London Heathrow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range: $168 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Travelocity, Hotels.com, Priceline, TripOnline SA, Expedia, Ctrip TA, Booking.com, Orbitz, Agoda, Hotwire, getaroom.com, Evoline ltd, Cheap Tickets, HotelsforEveryone, Cancelon and HotelQuickly so you can book your Sofitel London Heathrow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing