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Sofitel London Heathrow
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Reviews (12,397)
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8,159
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11,841 - 11,846 of 12,397 reviews
Reviewed June 13, 2009

My hiband and I need a hotel between flights and chose this one for it's location. It was really quiet, elegant and the rooms are sumptuous, even the twin one we booked. We also enjoyed a lovely peaceful dinner in the Bistro with excelent wine and food. The terminal is easily accessed by way of free shuttele train, just watch the signs after arriving at Terminal 5 for the long hallway to the hotel. In the morning we received a wakeup call from an actual person and where on our way. No breakfast, but we had plenty of time before the flight after check in. The one negative I would mention was the charge for internet which seems to be the way still in Europe. We expect free wireless here in the states and they just don't do that over the pond, except in some lobby's.

  • Stayed: June 2009, traveled as a couple
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1  Thank megmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2009

The Sofitel is the official hotel of the newly built Terminal 5 at Heathrow. The hotel feels and looks brand new - it is pretty and clean, with nicely appointed rooms and nice modern amenities. However, if you're tired from traveling or in poor physical shape or health (and we're neither), I wouldn't recommend this hotel.

Like many on here, we were stopping over on our way back from continental Europe. We had two large bags and two large backpacks apiece, which wouldn't be a problem normally but made travel here fairly difficult. Since "fixed" taxi rates between terminals are 18 pounds per ride, we chose to travel here via Heathrow Express. We came in through Terminal 2 and had to walk about 500 meters (and navigate several of those infernal security "bars" in front of escalators that are ubiquitous in the U.K.) just to get to the train platform. We then waited for about 10 minutes to get the right train (the HX serves Terminals 4 and 5 separately) and found that on the other side (Terminal 5), several escalators and another 300 meter walk awaited us just to get to the hotel. We're in good shape, but it was a long way just to get to the hotel. The hotel stay was quite nice once we got there, but we both agreed that we were not looking forward to the schlep back to Terminal 1 the next morning.

So, a recommended hotel, but know what you're getting into before you book!

  • Stayed: June 2009, traveled on business
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2  Thank Speir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2009

Since we were arriving at Heathrow Terminal 5 on our way from Paris to the English countryside, we stayed one night at this hotel. I'd read it was a quiet hotel despite being right next door to the airport. It's so very convenient (just steps away from the "Arrivals" area of Terminal 5). The rooms were clean, exceptionally quiet, and quite luxurious. Access to the train and coach lines are right at hand as well, so we easily hopped on public transportation to take us to Bath the morning after we'd arrived in London. We'd stay at this hotel again, without a doubt.

  • Stayed: May 2009, traveled as a couple
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1  Thank platzyVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2009

Our previous stay in London was at a premium location for a premium price and the place still turned out to be a dump. This time when we found we would have a layover in London, we decided to try something different. As airline staff, we get great discounts at Accor hotels if availability is good and we book enough in advance. We heard about this brand new Sofitel at Heathrow's new Terminal 5 and have always had superb experiences at Sofitels. We got a great rate for our one night layover before a cruise from Harwich port the next day. The 45 minute tube ride to the city center was not terribly convenient but the hotel more than made up for it.

The staff was very friendly and helpful during check-in, concierge and dining. The room was plush as we expect from Sofitel. The bed was soft and fluffy, yet supportive, a welcome respite for our jet-lagged bodies. Every detail was covered in the room from the large flat screen tv, luxurious bathroom, wifi, built-in AV jacks in the wall for easy picture or video viewing to the north-american style plug in the wall for easy camera recharging for Yanks. We sampled the moderately priced restaurant which offered a 2 for 1 deal if you eat dinner before 1900. It was excellent.

The only thing about the hotel that slightly ruffled my feathers was their check-in policy. As many travellers arriving from North America, we arrived in the morning. They had plenty of rooms available but would only check us in early if we were willing to pay almost another night. We opted to store our stuff in a friend's room who got there the night before and check in later. When you are tired from traveling all night, this doesn't come across as very nice.

Overall, we would stay there again in a heartbeat and recommend the hotel highly if you don't mind staying in the airport.

  • Stayed: May 2009, traveled as a couple
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1  Thank rksindleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2009

We got a great rate on the hotel's site for 90 pounds and stayed over night on our way back to the states. The hotel is literally right outside terminal 5 and was easy to find. The rooms are new and have many conveniences and the bathroom rivaled luxury hotels. Didn't get a chance to check out the spa but the prices were good. There is an M&S right outside for cheap quick dinner. Will stay again on a layover. We paid the same rate for 7 hours in the Yotel. Will definitely pick the Sofitel every time from now on.

  • Stayed: May 2009, traveled as a couple
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1  Thank jdjhughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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