I was absolutely appalled by my experience of staying at this hotel last Thursday for one night. I had found it difficult to get through to book the hotel in the first place, as no one seems to answer the phone for Reservations. There were other minor grievances i had with the hotel on arrival, but the main one was that I did not receive a wake up call for my early morning flight, leaving at 9 am. I had asked for a wake up call at 6.30 am and had I not set my alarm on my mobile phone, I would have been stuffed. I have contacted the hotel and asked for a Manager to contact me but I have not even had the courtesy of a phone call. Disgraceful and not what I would expect from a so-called 5 star luxury hotel. Be warned that if you request a wake up call at this hotel, you have a very real chance of missing your flight.
- Official Description (provided by the hotel):
- Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel London Heathrow Hotel Hounslow
- Sofitel Hotel London Heathrow
- Sofitel Hotel Hounslow
- London Sofitel