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“Excellent hotel in every respect”

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Sofitel London Heathrow
Ranked #2 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 14, 2014 via mobile

This is a great hotel. Ideally located in T5 for those early flights we all seem to book! Even discounting the convenience factor, this is still a great hotel. You pay a bit more to be located in T5, but it's worth the extra few founds. This place surpasses every other hotel in the Heathrow area. I would even stay here if my flight was from a different terminal.

Stayed: January 2014, traveled solo
Thank Lost_Somewhere_nice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded January 16, 2014

Dear Guest,

It is my pleasure to read your kind feedback on our hotel, I am delighted how highly you appreciate the service, atmosphere, rooms and facilities.

I thank you for your kind comments on being the best hotel in the Heathrow area and for your loyalty with the Sofitel.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Yours Sincerely,

Anna Marie Dowling – General Manager

Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,358 - 8,364 of 12,047 reviews

Reviewed January 14, 2014 via mobile

The best hotel by far...

We stay in hotels of all brands all over the country all the time. This is by far the best.

Very war lm welcome. Excellent friendly staff.

Very large rooms with very nice bed abd LARGE bathroom.

Spa is an extra cost at £25 per room for 24hrs but is worth every penny and is a must.

Is a very short (warm&dry) walk across to terminal 5.

We hope to visit again...

Stayed: January 2014, traveled with friends
Thank MrStevens000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded January 15, 2014

Dear Guest,

Thank you for taking the time to leave a review of your most recent visit to the Sofitel London Heathrow.

I was delighted to read that from all of your experiences in other hotel brands around the country you found our hotel to be the best.

I will share your comments with the team here and I do hope I have the opportunity of welcoming you back at some point during 2014.

Yours Sincerely,

Anna Marie Dowling - General Manager

Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

We have stayed at Sofitel hotels a number of times and have always been impressed with the quality of both the accommodation and service. Unfortunately, the experience we had just before Christmas was certainly not to the level we have come to expect from Sofitel.

To add insult to injury, the main gripe is we took the time to provide some constructive feedback and have been ignored. Not once but now by four different people within Sofitel. As a five star hotel, we fully accept that things can go wrong but at least deal with them in a professional manner.

We would advise anyone considering using this hotel to seriously reconsider. It is not cheap (we have no problem with that because generally you get what you pay for) but beware should you not be happy with the experience, Sofitel seem completely disinterested in dealing with the issues.

One star is unfair because the quality of the hotel accommodation is very good but that should be matched by the service.

  • Stayed: December 2013, traveled as a couple
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4  Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded January 28, 2014

Dear Guest,

Thank you for taking the time to write a review on our hotel.

I was most concerned to read that your recent stay with us was not enjoyable, and we failed to live up to the high service standards you expect from the Sofitel brand.

It is my understanding that our Front of House Manager, Vikram Singh has been in contact with you since, to review and resolve these issues with you.

On a positive note, I appreciate your good comments about the quality of accommodation.
I hope you will accept Vikram’s offer to give us another opportunity to welcome you back to Sofitel London Heathrow and restore your faith in us.

Yours Sincerely,

Anna- Marie Dowling – General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank Jimthetraveller58
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded January 15, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 13, 2014

We stayed at the Sofitel at Heathrow Terminal 5 in December 2013 overnight between flights. The room was spotless, generously sized, and good value for money, including the room service menu. Very well located.

  • Stayed: December 2013, traveled as a couple
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Thank TravelGuruMoscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded January 14, 2014

Dear Guest,

Thank you for your kind comments and taking the time to write a review on our hotel.

I was delighted to read you agreed that we are the best airport hotel in Europe, we take great pride and achievement in receiving this status.

I am pleased you found your room to be spotless, generously sized and good value for money.

I hope you had a pleasant onwards journey and I look forward to welcoming you back to the Sofitel London Heathrow in the not too distant future.

Yours Sincerely,

Anna Marie Dowling – General Manager

Sofitel London Heathrow

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Reviewed January 12, 2014

  • Stayed: January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Accorhotels.com
Thank vanessapagan
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded January 14, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 11, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Rick P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded January 14, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range: $174 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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