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“One night at LHR Sofitel”

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Whitchurch, Hampshire, Uk
2 reviews
“One night at LHR Sofitel”
5 of 5 bubbles Reviewed October 16, 2013

Hotel extremely clean and we were well received at reception. Given an upgrade to a Junior Suite which we appreciated. The service in the Club Millesime Lounge was not good. There was no staff in view for some time. We needed some lemon but could find nobody to ask for it. The meal & service in Vivre was excellent.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, October 18, 2013
Dear Guest,

Thank you for taking the time to review our hotel.

I was pleased to read that you enjoyed your stay with us and you found our staff welcoming and pleasant, however I was disappointed about your experience in the club lounge, please accept my apologies for any inconvenience this may have caused you.
I will pass on your wonderful comments about Vivre to our Food & Beverage manager.

We hope to welcome you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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10,345 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,458)
Date | Rating
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English first
Cape Town, South Africa
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed October 15, 2013 via mobile

My wife and I stayed here three nights before flying back to South Africa. It is not the natural choice for those who want to explore London but it is generally considered a stop - over hotel. How wrong to think that. We arrived and were bumped up to a Superior Room. Thanks Sofitel. The price was very affordable and great value for money. We were close to the tube so we could travel into London and stay out till late. The tube being a great way to travel. The hotel is at Heathrow but is so well soundproofed you you wont hear any aircraft whilst in the hotel. The room was massive and exceptionally clean. On the first night my kingsize bed felt a bit worn. One call and housekeeping sorted it out with a matress swop, an apology and some chocolates to sweeten the experience. I had great sleep thereafter. Our bags were full from our European shopping experience and for that reason we chose to stay at Heathrow. Its a great way to experience a great hotel and pay a bit less. With the extra savings I ate Eton Mess at anytime at night whenever i fancied it. Try it. The Mess is the best. This hotel is a great experience at the end of a long holiday. Even better stay there during your holiday. You will find that many great sightseeing locations are nearby like Windsor Castle. We will stay here again. We deserve it, and so do you. Geoffrey and Carmen van Zyl

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carmygeoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, October 16, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I was delighted to read that your three nights with us were wonderful and appreciate your fantastic comments, which I will share with our team. I am pleased to read that the issue with your mattress was promptly rectified and you slept well from there on and you found your room to be spacious and pristine.

We look forward to welcoming you back to the Sofitel London Heathrow again in the not too distant future.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 15, 2013

If you need a convenient Heathrow Airport Hotel and don't mind paying top dollar for an overnight stay then this is the hotel for you. With easy access via overhead walkway from Terminal 5 it makes good sense to stay here if you have a late night arrival or early morning flight. We arrived around 9.30pm and were impressed by the ease of check-in and friendly welcome by check in staff. Room was clean and functional with all the amenities that are needed for an overnight stay. The room was also quiet and spacious. The buffet breakfast was excellent with fresh juices and many choices including japanese and indian breakfast items. Check out was smooth and very little delay even though quite busy at 8am. Hotel would also be suitable for business stay and/or conference.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Fiona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, October 16, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I was delighted to read that your stay with us was excellent and you found our staff to be welcoming and friendly and the room was well equipped.

I am glad the ease of accessibility to the airport was convenient for your late arrival and subsequently your early departure.

We look forward to welcoming you back to the Sofitel London Heathrow again in the not too distant future.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

Having stayed at other hotels at Heathrow either because of a late arrival or an early flight, the Sofitel far exceeds them all. If if you are flying British Airways it's a breeze.It takes less than five minutes to walk to and from terminal 5.The staff is friendly and helpful.

Room Tip: We upgraded to use the club level, but it didn't seem necessary.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, October 16, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

It was a pleasure to read that your stay with us far surpassed your visits to other hotels at Heathrow and you found our staff to be welcoming, friendly and helpful.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

We just returned from a rather stressful visit to the UK....and this hotel was a wonderful oasis of calm before our transatlantic flight to the US. Nice modern , quiet, clean rooms. Attentive and polite staff. Enjoyable public spaces and dining/gathering places. Worth paying the extra for.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, October 16, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.
I am pleased your recent stay with us was convenient for you and you found the hotel to be easily accessible for terminal 5. I hope that on your next stay with you are able to experience our fine dining restaurant – La Belle Époque, which is well worth a visit however I am glad you enjoyed your dinner in the Vivre restaurant and the service you received was excellent.

We look forward to welcoming you back to the Sofitel London Heathrow again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

We were flying from Terminal 5 at 11am and stayed the previous night leaving our car in the hotel car park. This was an excellent arrangement - not excessively expensive and very convenient. Park on the lower floors and take the lift to the hotel. There are two restaurants and we did not realise this when we booked on a dinner bed and breakfast basis. The other restaurant is French and we would have gone there had we realised. Nothing wrong with the one we were in and the service was excellent.

Room Tip: We had a room on the second floor, and despite its nearness to the airport there was no sound.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M888RJL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, October 16, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I was delighted to read that your stay with us was wonderful and you found our staff to be attentive and polite, we are glad we were able to facilitate in your onward journey being more relaxed and stress free.

We look forward to welcoming you back to the Sofitel London Heathrow again in the not too distant future.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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