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Sofitel London Heathrow
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    Reviews (12,397)
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    9,122 - 9,127 of 12,397 reviews
    Reviewed September 11, 2013

    • Stayed: August 2013, traveled as a couple
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    Review collected in partnership with Accorhotels.com
    This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
    SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded September 12, 2013

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
    Reviewed September 11, 2013

    • Stayed: September 2013, traveled solo
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Accorhotels.com
    This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
    SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded September 12, 2013

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
    Reviewed September 10, 2013

    The hotel was great - parking whilst away, direct link to Terminal 5 Heathrow, comfortable rooms and so on. But breakfast didn't start until 6am, and, as it was included in the price, it was a waste of money. It seems odd that a luxury, and expensive, airport hotel doesn't cater for people leaving on early flights.

    Room Tip: The rooms are all the same so no reason to specify
    • Stayed: August 2013, traveled with family
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    Thank Veronica W
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded September 11, 2013

    Dear Guest,

    Thank you for your review on our hotel.

    I am pleased you found the location of the hotel to be convenient and the rooms comfortable.

    I apologise for the inconvenience you experienced with the breakfast which starts at 6.00am in our Vivre restaurant, just to bring to your attention, there is the option of room service which is 24hrs and this can be arranged for guests departing on early flights.

    We look forward to welcoming you back to the Sofitel London Heathrow again soon.

    Anna Marie Dowling – General Manager
    Sofitel London Heathrow

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed September 9, 2013 via mobile

    With a late arrival ..check in was swift.Staff courtious and smart.Upgraded room.Hotel is attached to terminal 5 taking the angst away from waiting for buses to other hotels.So easy.5 mins walk to check in..effortless.Bars and staff were very good.Good people skills and in my opinion not too pricey..would stay again.

    • Stayed: September 2013
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    Thank khoque67
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded September 11, 2013

    Dear Guest,

    Thank you for taking the time to write a review on our hotel.

    I am pleased to hear that you enjoyed your stay with us. It was wonderful to read that you found our staff to be efficient, and courteous and the rooms comfortable and to your liking.

    We look forward to welcoming you back to the Sofitel London Heathrow again soon.

    Anna Marie Dowling – General Manager
    Sofitel London Heathrow

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed September 9, 2013

    • Stayed: September 2013, traveled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Accorhotels.com
    This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
    SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded September 10, 2013

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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