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“Best Airport hotel we've stayed in”

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Sofitel London Heathrow
Ranked #2 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 22, 2013

Everything was perfect, staff, rooms, food quality was good (though it was a busy evening and it took a long time), check in procedure, helpful concierge and porter, think some other hoteliers should come here to see how the professionals operate!! Will definitely stay here next time we're flying out of heathrow

  • Stayed: August 2013, traveled with family
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Thank jenna7jenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded August 30, 2013

Dear Guest,

Thank you for your review of our hotel.

I am delighted to read that your recent stay with was an enjoyable one and the room, and other amenities were to your liking.
Our aim is to provide every guest with a warm and friendly welcome and I am pleased that you experienced this during your stay with us.

May I also take this opportunity to thank you for recommending our hotel to Trip Advisor users.

We look forward to your next stay with us.

Anna Marie Dowling – General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,868 - 8,874 of 12,047 reviews

Reviewed August 22, 2013

Perfect Location, amazing accommodations, spotlessly clean, fantastic room service. Easiest Access to and from the airport.


Luxury Luxury Luxury.....No Airport Noise The most comfortable beds, clean spacious bathrooms

The staff at check in was fast, courteous, and upgraded our room just because ( I have no idea why and didn't ask.)

Room Tip: They are all great
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  • Stayed: August 2013, traveled as a couple
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Thank AARDVARKKILLER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded August 27, 2013

Dear Guest,

It was a pleasure to read your review and may I thank you for taking the time to write a review with such positive comments.

Our aim is to provide every guest with a warm, friendly and comfortable stay and I am pleased that you experienced this during your stay with us.

We look forward to welcoming you back to the Sofitel London Heathrow in the not too distant future.

Anna Marie Dowling – General Manager
Sofitel London Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

We had missed our flight due to late arrival and since we were very tired, decided to "take a chance" on this one.
Wow, what a surprise!
Checkin was a dream, it took mear seconds.
The room was very large and beautifully appointed. The Bathroom with the glass shower was amazing. The room was completely soundproof and the airconditioning worked perfectly and was so quiet.
The entertainment system was the one you hook your computer into it and you can use the large tv to watch your movies or review your photos.
Only regret was we had to leave at 6am!!
Would love to stay there for a few days and will on our next trip to England

Room Tip: I can't imagine there would be a room that wasn't great. Even though we were at the Airport...
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  • Stayed: August 2013, traveled as a couple
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Thank GaryTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded August 27, 2013

Dear Guest,

Thank you for your review of our hotel.

I am delighted to read that your recent stay with was an enjoyable one and the room, and other amenities were to your liking.
Our aim is to provide every guest with a warm and friendly welcome and I am pleased that you experienced this during your stay with us.

May I also take this opportunity to thank you for recommending our hotel to Trip Advisor users.

We look forward to your next stay with us.

Anna Marie Dowling – General Manager
Sofitel London Heathrow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

The hotel is huge and makes you think you are in a futuristic building. It is located right near Terminal 5 of the Heathrow Airport. The bedroom was very comfortable with a very comfortable king-size bed. Bathroom was exceptional with separate shower and bathtub.
Most outstanding was their breakfast buffet. There was food for every nationality preference even Indian and Chinese. I only wish I could have tasted each offering - I was too full to do that.
At dinner time one could see how all the cooks are working - as the kitchen is totally open.

Service was exceptional - very helpful. We were treated with much kindness and respect .

  • Stayed: August 2013, traveled as a couple
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1  Thank HelenA60956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded August 27, 2013

Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am delighted to read that you had such an enjoyable stay with us and you found the room, bathroom and amenities to your liking.
Perhaps on your next visit you will be able to taste some different dishes that are available on the buffet.
It was a pleasure to read that the service you received was exceptional and our staff were helpful, our aim is to provide all our guests with a warm and friendly service and I am pleased that you experienced this during your stay with us.

We hope to welcome you back to the Sofitel London Heathrow again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

The convenience of this location can not be beaten for a T5 flight!
However, the hotel is not as good as it once was when first opened or it could be that all services are somewhat reduced during August Tourist/Holiday period!
Although Vivre Coffee Shop serves quite good food, One would expect that the Restaurant should have been open and operating as part of the service expected from a Sofitel and one of the world's major airports but it wasn't.... Definitely a downside! .... And requested early morning newspaper was not delivered!

Apart from this, the hotel provides a good, convenient and comfortable place to stay for your T5 departure/arrival without the need of Taxi or shuttle bus as within an easy walking distance and under cover.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Yorgoadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded August 27, 2013

Dear Guest,

Thank you for your review.

I am pleased you found our location convenient and you enjoyed our Vivre restaurant.
At our hotel we strive to improve consistently and I appreciate you taking the time to let me know about the points of your stay that did not meet your requirements.

I am sorry the fine dining restaurant La Belle Époque was not open on the evening you stayed. We do endeavour not to close the restaurant without prior notification although due to historically low demand, the restaurant does not open on Sunday evening.
We look forward to welcoming you back to the Sofitel London Heathrow soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank VacationDreamer2013
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded August 27, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 22, 2013

We had a great stay in the hotel, only one night with 15 nights included parking whilst we went on holiday. Everybody was extremely helpful and did everything that you would expect from a 5 star hotel. I should add that even the car park is immaculate, safe, secure and well lit. I cannot think of anything that we did not like, but I do recall particularly enjoying their afternoon tea including cakes and sandwiches.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank BridieRobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded August 27, 2013

Dear Guest,

Thank you for your review.
It was a pleasure to read that you had such an enjoyable stay with us and our staff were helpful and welcoming, also that you found our car parking facilities convenient and secure.
As you mentioned our Tea 5 Lounge is very popular and I am delighted you had a chance to enjoy afternoon tea there on this visit.

We hope to welcome you back to the Sofitel London Heathrow again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range: $174 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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