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“Great Hotel and Convenient” 5 of 5 bubbles
Review of Sofitel London Heathrow

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Portland, Oregon
Level Contributor
184 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Great Hotel and Convenient”
5 of 5 bubbles Reviewed May 26, 2013

We stayed at this hotel the night before our trip back to the United States. How convenient. Great access from downtown London via the Heathrow Express to Terminal 5--which means you don't have to worry about London motorway traffic problems via car or taxi. The hotel was quiet, comfortable, and had several restaurants to choose from. Service was prompt, courteous, and very professional. My wife has always wanted to stay at one of the Sofitel hotels and this was probably the first of many Sofitels we will try.

Highly recommended.

Room Tip: Try the Belle Opoque restaurant and bar located on the premises. Excellent food and service.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WorldTravelerOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 9, 2013
Dear Guest,

Thank you for taking the time to review the Sofitel London Heathrow and providing us with such positive feedback.

Our aim is to meet and exceed our guest’s expectations in every aspect of their stay and I am pleased to hear that we have achieved our goal.

We hope to welcome you back very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,435)
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Peripatetic
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 26, 2013

As a frequent guest at various Sofitels, I would have to say this one is the best. In fact, it's my favorite hotel full stop. Convenient location, impeccable staff, great food, and the most comfortable beds anywhere. I've stayed here perhaps 10 times, from single nights to 2 week periods. The only problem - and it's significant if you have allergies - is that the halls appear to be sprayed daily with a very strong perfume. It doesn't exactly make me ill, but it comes very close. After a few days, I cease to notice the smell, but I still sometimes feel the effects. When I return home, All my clothes and luggage wreak of this perfume. It does seem so unnecessary that the entire hotel should be fragranced. I suppose it's a further testament to how much I love this hotel that I'm willing to tolerate the perfume.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MJ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 13, 2013
Dear Guest,

Thank you for taking the time to review our hotel.

I am pleased to read that you have enjoyed your stay with us and that you feel we deliver on quality each time, namely our location, staff, food and beds!

I apologise that the fragrance we release into the halls of the hotel and covered walkway from the Terminal makes you feel so sick. I will discuss this with Head of Housekeeping and endeavour to decrease the volume or look at an alternate fragrance to what we currently use.

We look forward to welcoming you back very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed May 25, 2013

Stayed here 25May13, arriving after7 hr plus 14hr flights, disembarking at T3. The signage to get to T5, and its hotel are amongst the worst I have experienced around the world. Room is "luxury", but did not rate as such with us. Very skimpy tea/coffee supplies typified the cost cutting measures evident. Having just arrived from Singapore, the comparison in ease of access from the arrival terminal to the hotel, then the convoluted path from the Heathrow hotel to the departure area of T5, is dramatic, and damming for Heathrow. Staff certainly try. I was left with feeling they were constrained by their "cost accountant". This is my first damming report after 40years of travel.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank Rick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 9, 2013
Dear Guest,

Thank you for your review.

I am disappointed to read that we didn’t offer you a good end to your travels and I apologise for this.

Our housekeeping staff always leave the rooms well stocked on all supplies and I am sorry to hear that you room had such “skimpy” allocations, if you do stay with us in the future always ensure you notify our reception desk immediately and we are then able to offer assistance and quickly rectify any such problems you encounter.

I am currently in discussions with BAA to issue and install new signage from the Terminals to our hotel and apologise for the frustration this caused you.

I do hope that you will return to stay with us in the future allowing us the opportunity to restore you faith in our hotel and the Sofitel brand.

Please contact our Guest Relations Manager, Dallas on GH6214-AM@sofitel.com prior to your next arrival allowing us to prepare and ensure your next visit is much better.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, USA
1 review
5 of 5 bubbles Reviewed May 25, 2013

Wonderful location for overnight at Heathrow between flights. Wonderful room, dreamy bed, excellent service. Walk to plane next morning. No dislikes -- though a bit pricey. Convenient small grocery for sandwiched just inside airport, a short walk away. We haven't tried the food/bar service at the hotel itself.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank jzh460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 9, 2013
Dear Guest,

Thank you for the wonderful feedback.

It is really good to read that we are doing a good job and pleased you left us feeling positive.

I can tell that Sofitel has once again achieved its goal. “MyBed” has been implemented in all our hotels and it is as you have said a “dreamy” experience and superb bed!

We look forward to welcoming you again very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, England
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed May 25, 2013

Usual comfortable and welcoming stay at Sofitel T5, really easy to park and pick up car
Prompt and efficient service, very accommodating in ensuring an adjacent room for my aged mother. We were flying from Terminal 4 but its worth the effort to catch the transport between terminals to stay here

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank VAM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 9, 2013
Dear Guest,

Thank you for your review.

I am pleased to read that you returned to stay with us and that the staff ensured your stay was comfortable for both yourself and your mother.

Some helpful information if you return to stay with us again is that as of the 28th May 2013 we now have a direct service on the Hotel Hoppa Bus to Terminal 4, the bus leaves from the hotel directly to Terminal 4 in less then 10 minutes and costs £8.00 return. Tickets are available for you to purchase from our reception desk however in the next couple of months we will be installing a self-service ticket machine in the lobby.

We look forward to welcoming you back soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Cayman
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 25, 2013

Obviously being in terminal 5 at Heathrow makes it perfect if you are traveling. Sofitel never disappoints no matter where the hotel is located though. fast check in, efficent service, always clean. Great staff.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Manager11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 9, 2013
Dear Guest,

Thank you for returning to our hotel and for your wonderful review.

I am pleased to read that you have had another great stay at Sofitel London Heathrow and that we provided you with everything that you needed.

Please come and stay with us again very soon.


Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 25, 2013

Chose the Sofitel because it has direct access to the airport for a morning flight. When we checked in we were given an upgrade which was a pleasant surprise. The hotel reception staff were pleasant and quick. The hotel is light and airy and perfect for an overnight stay. Quite pricey but worth it for the convenience.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, June 9, 2013
Dear Guest,

Thank you for taking the time to review the Sofitel London Heathrow and providing us with such positive feedback.

Please be aware there are special offers available on our website especially booked in advance, therefore allowing you to enjoy our wonderful hotel on the best possible deal.

We look forward to welcoming you back very soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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