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“Luxurious sanctuary”

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Stockholm, Sweden
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Luxurious sanctuary”
Reviewed February 28, 2013

Perfect place to stay when arriving late in London and having to catch an early flight. Just a 5 minute walk will take you to this luxurious sanctuary. Quite difficult to realize you're so close to a busy airport. Service is impeccable and amenities top-notch! Take to to enjoy breakfast if you can, totally worth it. Will definitely stay again!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xpat2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, Guest Relations Manager at Sofitel London Heathrow, responded to this review, March 4, 2013
Good Day Xpat 2011

Thank you for providing your feedback with regards to your stay with us and for your kind words about your experience.

We are pleased that you enjoyed breakfast as well as the service; these are both experiences we strive to continuously improve for our guests.

Thank you again for your feedback and we look forward to hosting you again in the near future.

All the best,

Dallas Craik
Guest Relations Manager
Sofitel London Heathrow
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Stockholm
Level 4 Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 28, 2013

We had a short night connecting between Stockholm and Nassau.
For that purpose the Sofitel was a bit expensive since we have 2 kids and they wanted us to book a minor suite in order to get a sofa bed (afterwards we think it would have worked out in a standard room).
BUT besides the cost it was really great! Breakfast was clearly over our expectations, huge variation and the healthy part was really nice.
Great bed (really important for an airport hotel).
I had mentioned that our daughter was nervous of the flight and the staff really made the stay great with greetings in our room, cookies, toys etc. Thank you guys!

There was a smart party going on at the hotel when we checked in and was going to sleep. Not a single noise reached our room.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, Guest Relations Manager at Sofitel London Heathrow, responded to this review, March 4, 2013
Good Day Erik D

Thank you for the kind words as it was our pleasure to assist you and your family while travelling.

Your comments regarding breakfast have been shared with our Food and Beverage team as well as your “thank you” to the Guest Relations Team who took care of your room.

Thank you again Erik D for your kind words, we were pleased that you enjoyed your room and we look forward to seeing you again.

All the best,

Dallas Craik
Guest Relations Manager
Sofitel London Heathrow
H6214-am@sofitel.com
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Monaco-Ville, Monaco
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2013

Good hotel but outrageous that the hotel charges extra for high speed internet. They advertise free internet but then make that very slow so people are forced to pay for higth speed internet. Almost nobody does that anymore and I will continue to refuse to pay it

  • Stayed February 2013, traveled on business
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Helpful?
1 Thank dequant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, Guest Relations Manager at Sofitel London Heathrow, responded to this review, March 4, 2013
Good Day dequant,

Thank you for reviewing us on your recent visit to Heathrow and we are glad that you enjoyed the hotel.

Our complimentary internet is designed for e-mails and light browsing, if you require sites like Facebook or Youtube we do recommend purchasing the High-Speed option. This option as you mentioned costs £15 unless it is included in your room, your conference or you are enjoying the executive lounge. Our Superior and Luxury rooms as well as our suites also include the High-Speed internet

Thank you again dequant for your review and I look forward to hosting you again, if you would like to contact me with any further concerns please use my e-mail below.

Faithfully,

Dallas Craik
Guest Relations Manager
Sofitel London Heathrow
H6214-am@sofitel.com
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Kampala, Uganda
1 review
Reviewed February 27, 2013

Hotel is conveniently located next to Terminal 5 and good for early morning or late night flights out of T5. They offer Fast check in and the reception staff are professional and helpful. Hotel is good value considering its location. Rooms are first class with all the zen mod-con amenities! The service is excellent and discreet.
They do propose trips and outings that you can do in and around London if you have the time for it. I did not use the hotel spa but it is highly rated and will definitely use it during my next stay.
I highly recommend it for your business stays as well.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gbataringaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, Guest Relations Manager at Sofitel London Heathrow, responded to this review, March 4, 2013
Good Day Gbataingaya

Thank you for your kind words about your recent stay with us; we are pleased that you were able to enjoy yourself and relax while staying with us.

As you mentioned our Spa is a great place to further unwind while staying with us and they would welcome your visit. If you would like to know more about booking times you are able to email me at the e-mail below and I would be able to get in touch with you.

Thank you again Gbataingaya for visiting and reviewing us on TripAdvisor.

All the best

Dallas Craik
Guest Relations Manager
Sofitel London Heathrow
H6214-am@sofitel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 27, 2013

I just stayed at the hotel for a few days on business this month. The hotel rooms are clean and well decorated. The foos and service are excellent. I would return again without hesitation.
Access to central London is convenient via the Heathrow Express or the Underground. Both are adjacent to the hotel. I had meetings at another airport hotel on Bath road and getting there was not easy. There is a Hoppa bus service that stops at all the major hotels for about 4 GBP. However, since the Sofitel is in T5, it tkes 30 minutes. A taxi is more direct but costs about GBP 24. This is not the fault of the hotel, but you should be aware of the situation.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keith2295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, Guest Relations Manager at Sofitel London Heathrow, responded to this review, March 4, 2013
Bonjour and Good Day Keith 2295;

Thank you for taking the time to review us on TripAdvisor, we were delighted to hear that you enjoyed yourself.

To access the other hotels on Bath Road one is able to use the Hoppa bus as you mentioned or London Transit. In the future In the future I would recommend our Concierge team to assist you with travels, as the Transit system may have been a better option and I apologise that this was not made aware to you.

We look forward to return where I am sure we will once again surpass your expectations.

Thank you again Keith 2295,

Dallas Craik
Guest Relations Manager
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Canterbury, United Kingdom
Level 5 Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 27, 2013

Although there are many less expensive hotels around Heathrow, the convenience of just walking to the terminal 5 check in a few moments takes some beating.
Checkin was efficient - I was soon in my room and sleeping in quiet comfort with no worries of missing my early flight. The walk in shower and separate bath were another nice touch
Having Sofitel Platinum Loyalty I was also pampered with some worthwhile treats such as a larger room and a breakfast

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DW_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, Guest Relations Manager at Sofitel London Heathrow, responded to this review, March 4, 2013
Good Day DrRD1

Thank you for the great feedback about your recent visit with us.

Our breakfast menu has recently changed and I have shared your comments with our Chef who was delighted to hear that you enjoyed yourself.

We look forward to welcoming you again DrRD1 and thank you again for the kind words.

All the best,

Dallas Craik
Guest Relations Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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