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“Great hotel for Heathrow layover”

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Sofitel London Heathrow
Ranked #2 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 21, 2013

Great location, right in T5 (although signage is a bit poor). Rooms are very nicely decorated, clean, modern. Very quiet (cannot hear airplanes, other guests, etc.). Many rooms have only interior views, but probably to be expected for hotel right in terminal.

Restaurant is surprisingly good, for both breakfast and dinner. Nice bar.

  • Stayed: February 2013, traveled on business
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Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,228 - 9,234 of 11,731 reviews

Reviewed February 20, 2013

5* performance from one and all at Sofitel Terminal 5.Best hotel I've stayed in at Heathrow. Better still if you're travelling from terminal 5. I want to always use T5 from Heathrow. (so i can stay at Sofltel

  • Stayed: February 2013, traveled as a couple
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Thank terryamies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

We stayed at the Sofitel as we were flying from Termonal 5 first thing the following morning. Whilst feeling at the time of booking it was expensive, the service and room quality was exceptional and we loved our one night at the hotel.

The receptionist was top draw, very welcoming and providing a high quality service. This included taking us to our room which we found a very nice touch.

The room was immaculately clean, had high quality furnishings and most comfortable. My only slightly criticism was the free wifi was weak in our room and kepy dropping out.

We dis not eat at the hotel so cannot comment.

The location if using T5 is a major draw and within just a few minutes after checking out we were checking in for our flight.

Whilst feeling that it was expensive for one night, the location, service and quality would mean that I would use the Sofitel before any trip from T5.

  • Stayed: February 2013, traveled as a couple
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Thank TrevandSarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2013

We were flying with BA and wanted a hotel with parking, where we get to keep the keys and know the car has not been moved. Sofitel was spot on.
We got a fly and park deal via a well know holiday site that does extras. Ok all the yellow marked spaces were gone (that you are supposed to use) so I rang the reception and an extremely polite gent said, park in any space. The staff and room was exceptional, comfortable, clean and toiletries and robes etc. Reception stamp your ticket so there is no need to return into the hotel when you return and you can go straight to the car. The walk from the hotel into the terminal is undercover and indoors so I could leave the big bulky coats in the car too which was a bonus flying to miami in December. My only let down was one of the restaurants was closed so we used the main one, the food was good but the service was shocking - the main course had arrived before any drinks did, although ordered together and only then did we get them because we had to go and find a man in a suit - the art of avoiding eye contact was fabulous by the wait staff. Check out was fast, trolleys were free and available right next to check in and the bell boys brought all the luggage to the room for you. I also recommend trying a cocktail in the bar. All in all we will stay again but will will stop and buy sandwiches etc on the way in. Shame the restaurant service let it down really as the others were fabulous. And yes you pay more for the convenience but we thought it was worth it.

Room Tip: All the rooms seemed fantastic - the lift to the terminal is not the one to the bedrooms so pick up...
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  • Stayed: December 2012, traveled as a couple
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Thank tigger32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, Guest Relations Manager at Sofitel London Heathrow, responded to this reviewResponded February 21, 2013

Dear Tigger32;

Firstly thank you for your kind words regarding your stay with us, your review touched on many things that we have strived to work on and your feedback only redoubles our efforts. Our Park and Fly packages are designed with your ease in mind and have become quite popular with a good many of our guests who like you don't want to walk in the cold or bring their coats with them.

With regards to your dining experience please could you contact me, you will find my e-mail details listed below. I have spoken with the Food and Beverage Manager who is investigating your feedback with his team. Please rest assured that the relevant actions and training will take place with the team members involved.

Thank you once again for your feedback. We look forward to welcoming you back to the Hotel again in the not too distant future where I am confident my team and I will ensure you have a fantastic experience.



Faithfully yours,

Dallas Craik
Guest Relations Manager
Sofitel London Heathrow
h6214-am@sofitel.com

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Reviewed February 17, 2013

Stayed once again at the Sofitel Heathrow.....nothing is too miuch trouble and the staff from reception to the bar staff are attentive and helpful.....room quiet and probably one of the best beds ever to sleep on after a long journey.....Highly recommended especially if you are about to or have come off a long haul flight

  • Stayed: February 2013, traveled with family
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Thank horace215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

I have traveled extensively for business and pleasure all over the world. North America, Europe, South and Central America, Asia(extensive) and I can honestly say this is the finest airport hotel I have ever stayed in. In fact, it is better than many city hotels I have stayed in. The room are incredible. Very comfortable. Plush. Service is excellent. the choice of bars and restaurants is top shelf. I am looking forward to our next stay(August if not sooner!!)

  • Stayed: July 2012, traveled with family
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Thank DandT23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

Booked in en route to Oman for 60th birthday celebration. DIfficulty in checking in as we had booked through agency and the details had not arrived at Sofitel despite us having email confirmation evidenced on our phone. Once Supervisor had seen phone confirmation things moved quickly and we were duly booked into our room, having paid for parking for the period we were away in advance too. The room was excellent although finding it was slightly confusing, as agreed with some other visitors who had even ended up on the wrong floor! The 'wing' set up is not the easiest to find. Facilities in the room were excellent, great shower, firm mattress, excellent pillows and good though noisy air-con. Staff were polite and helpful and professional, and access to Terminal 5 Heathrow is simple and quick - a few minutes walk indoors, a lift to floor 5 then a quick turn into the Terminal. Overall, excellent and would definitely use again.

Room Tip: We were given a room with an outside view - hardly inspirational but no problem.
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  • Stayed: February 2013, traveled as a couple
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Thank Footiepair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range: $168 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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