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“Excellent and Highly Convenient for T5” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Falkirk
Level Contributor
125 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Excellent and Highly Convenient for T5”
5 of 5 stars Reviewed January 30, 2013

We don't like our flight connections to be too tight and so we decided to enjoy the luxury of an early afternoon flight from Edinburgh before connecting the next day onwards to Miami. Given the number of cases we also decided to try the new Sofitel at Terminal 5 even though it cost about double that of one of the budget hotels near the airport. It was worth it. If, like us, you arrive and depart from Heathrow then it is really easy and you are never outside - very consoling if the weather is foul. Access is via lifts and wide corridors. It takes around 10 minutes and you can take the airport luggage trollies right to reception where the hotel porters take over and the bags appear in your room. On leaving they collect he bags and put them on airport trollies again for you to take back to the terminal building and your departure.

We were upgraded to a luxury room which is always a good start and the room was excellent. A good size with all the usual features including flat screen tv, bathrobes and slippers, complimentary bottled water and an otherwise empty fridge. The bed was very comfortable, a really good feeling, and the bedside lamps and reading spots made sitting up in bed a very pleasant experience. There was ample space for our cases and easy-to-set controls for air con and room lights. The bathroom was similarly very good with bath and separate drench shower cubicle. For those who shave in the old-fashioned way the illuminated shaving mirror was a boon. The only small gripe would be that when reclining in the bath the it is difficult to watches the tv em bedded in the mirror as it is placed at around head height - this did not spoil our stay! There is no noise intrusion from the airport, it is fabulously quiet.

We ate in Vivre and found the food good, cooked in the open-to-view kitchen. A major plus was the willingness of staff to adjust the dishes offered to cater for special requirements, in this case my wife's vegetarianism. While perhaps a bit on the expensive side for what it is (the hotel's La Belle Époque offers more refined dining) in decor/ambience the menu appealed more than the Carluccio's which is close by in the terminal itself. There is a good wine list with some very decent wines at the cheaper (£25) end, like the Carignan.

Staff, as so often, made the stay. From Kerry at check-in to Filip with our bags, and in the restaurant, they were unfailingly polite, efficient and helpful.

Highly recommended and we believe it has an award as best airport hotel in Europe.

Room Tip: Shop around online for deals.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sakiScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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Traveler tips help you choose the right room.   Room tips (1,261)
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Isle of Man
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed January 29, 2013

We stayed here before a morning flight from terminal 4. Discounted rate with our AVIOS points and breakfast was included in the price. I would not pay the full rate to stay in an airport Hotel. Rooms were very comfortable. Corridors and walk ways a bit bland and confusing. To get to terminal 4 you have to walk along the covered walk way to terminal 5 and then wait for a bus, or take the train as this hotel is not served by the Hoppa bus.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank teazel59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed January 29, 2013

My Husband and I stayed here 2 nights ago on our way to Istanbul. From the moment we checked in to the moment we checked out I was impressed. The rooms are very modern, clean, and beyond quiet. I don't think I have ever stayed in a hotel this quiet. The staff were very attentive, and everything was what you would expect from a 5 star hotel. I rarely stay in an airport hotel, however on the few occasions that I have done so have regretted it. My sister stayed here last year and told me to give it a try and I am thrilled that I did. We flew in to LHR from SFO (terminal 1), getting to terminal 5 was incredibly easy. The next morning we flew out of terminal 3 and it was a quick train ride. Will definitely stay here again. Kudos to management and staff.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank diving4gold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 29, 2013

My wife and I stayed here the night before our flight to New York, the room was excellent a large comfy bed which my wife says she had the best nights sleep ever! bathroom was plush and had a tv in there so I could watch TV while soaking in the bath.
The whole experience was excellent, we also used the hotels car parking facility while away and as we were flying with BA from T5 it was simple to use and easy to get to the terminal.

Room Tip: We had a basic room which was large and very well appointed
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank promaster925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
314 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed January 28, 2013

4 Star Hotel , 8/10
WE had a mini suite (they call" Wounderful Luxury room")
Very nice room , suprisingly quiet considering it backs onto the airport. More noise from inside the hotel than outside.
No mini bar though good room service. No seperate alarm clock , clock part of the TV.
Very comfortable king sized bed , good pillows.
TV above the bath was very cool.

Room Tip: You will need to get a cab to the hotel. It is next to the airport but the airport is huge.
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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