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“5 Stars but bad experience”

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Sofitel London Heathrow
Ranked #2 of 23 Hotels in Hounslow
Certificate of Excellence
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11,091 reviews from our community

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English first
Level 2 Contributor
7 reviews
Reviewed December 10, 2012

You stay at the terminal linked by an indoor bridge. This is first & foremost a lovely hotel which, secondly, is conveniently located for travel from Heathrow...instead of the other way round. You get away from all that is pre-travel and relax with the services fo a very good restaurant, a lounge bar and a harmonious tea & coffee lounge to name but a few of the facilities. As well as being a great stay I also use the hotel for those extra meetings I squeeze into the beginning or end of my business travel itineray to the UK. It's the perfect place for these.
Also. remeber that the Heathrow Express operates free for inter-terminal transfers so even if you're leaving/arriving form another terminal, you can access this hotel from the lift at the HE train station under terminal 5.

  • Stayed December 2012, traveled on business
    • Value
    • Location
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Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Australia
Level 4 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 9, 2012

I used this hotel for a quick overnight from one flight to another the next morning. As a member of Accor’s A-Club program it was ideal for that purpose, especially given that it is located at LHR terminal 5, where I was departing the next day. The hotel is very modern & spacious, well presented & equipped, but it is after all a ‘bed factory’. Its very, very busy, with moderate staff attention [simply I suppose because of the volume of customers it processes every day]. It’s a typical high-volume, less than personal hotel. Its almost a captured audience. I had no issues, the staff were friendly, the room was great. Its really only ideal for an overnight. The hotels’ normal room rates are the most expensive at LHR & it regularly rates as LHR’s number one hotel. I stayed here because I was able to secure a very attractive [weekend night] rate. Had it not been for that, I would have stayed elsewhere and paid the [what is it] 5GBP for the Hopa bus to a less expensive property. Very nice property, but excessively overpriced and sadly lacking in personal attention.

  • Stayed October 2012, traveled solo
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Thank BobEvans25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevenage, United Kingdom
1 review
Reviewed December 8, 2012

An excellent hotel; obviously very well located (but not sign posted very well from the terminal). Quite expensive for what it is but I guess it's location, location, location. Room was good but on the small side for a 5*. Nothing in the mini-bar was a shame. I prepaid for the room and wasn't given the opportunity to present a CC to add extras. My evening meal arrived along with a payment machine.
It doesn't have the feel of a 5* hotel (not saying it shouldn't be one) like a central London hotel. I've stayed in many 4* hotels that are equally as good.
I would stay again but wouldn't pay any more than I did (booked about 2 weeks before staying @ £220). I would happily stay at the Sheraton if the rate difference was greater than £50. Otherwise the convenience is just not worth it. It's only £15 in a taxi (door to door) and the walk from reception to the premium check-in desks is a long one. A taxi would drop me off right out side.
Cleanliness=Very clean.
Service=Very good but not (5*)excellent
Location=Excellent for the economy desks, only very good for premium and fast track.
Value=only average if you book in advance otherwise it's very expensive verses the other locals.
Rooms=very good but not 5* for me.
Sleep Quality=bed comfortable and zero noice

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Lee_Again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 7, 2012

I stayed here courtesy of BA and a cancelled flight. The hotel is large but clean and deluxe. It is attached to T5, a 6 minute walk and was surprisingly quiet - it obviously has good soundproofing! The room was well appointed with a comfortable (but slightly soft for my taste) bed and had complimentary bottled water. The bathroom was all you could ask for with huge shower with multiple showerheads and bath. I would definitely stay here if flying out of LHR.

  • Stayed November 2012, traveled on business
    • Location
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Thank Rural-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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