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“Best Airport Hotel I know”

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Sofitel London Heathrow
Ranked #2 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Reviewed December 10, 2012

You stay at the terminal linked by an indoor bridge. This is first & foremost a lovely hotel which, secondly, is conveniently located for travel from Heathrow...instead of the other way round. You get away from all that is pre-travel and relax with the services fo a very good restaurant, a lounge bar and a harmonious tea & coffee lounge to name but a few of the facilities. As well as being a great stay I also use the hotel for those extra meetings I squeeze into the beginning or end of my business travel itineray to the UK. It's the perfect place for these.
Also. remeber that the Heathrow Express operates free for inter-terminal transfers so even if you're leaving/arriving form another terminal, you can access this hotel from the lift at the HE train station under terminal 5.

  • Stayed: December 2012, traveled on business
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Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,454 - 9,460 of 11,761 reviews

Reviewed December 9, 2012

I used this hotel for a quick overnight from one flight to another the next morning. As a member of Accor’s A-Club program it was ideal for that purpose, especially given that it is located at LHR terminal 5, where I was departing the next day. The hotel is very modern & spacious, well presented & equipped, but it is after all a ‘bed factory’. Its very, very busy, with moderate staff attention [simply I suppose because of the volume of customers it processes every day]. It’s a typical high-volume, less than personal hotel. Its almost a captured audience. I had no issues, the staff were friendly, the room was great. Its really only ideal for an overnight. The hotels’ normal room rates are the most expensive at LHR & it regularly rates as LHR’s number one hotel. I stayed here because I was able to secure a very attractive [weekend night] rate. Had it not been for that, I would have stayed elsewhere and paid the [what is it] 5GBP for the Hopa bus to a less expensive property. Very nice property, but excessively overpriced and sadly lacking in personal attention.

  • Stayed: October 2012, traveled solo
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Thank BobEvans25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2012

  • Stayed: December 2012, traveled solo
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Thank MikeEastbourne
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 8, 2012

  • Stayed: November 2012, traveled with family
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Thank LCEL
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded December 10, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 8, 2012

An excellent hotel; obviously very well located (but not sign posted very well from the terminal). Quite expensive for what it is but I guess it's location, location, location. Room was good but on the small side for a 5*. Nothing in the mini-bar was a shame. I prepaid for the room and wasn't given the opportunity to present a CC to add extras. My evening meal arrived along with a payment machine.
It doesn't have the feel of a 5* hotel (not saying it shouldn't be one) like a central London hotel. I've stayed in many 4* hotels that are equally as good.
I would stay again but wouldn't pay any more than I did (booked about 2 weeks before staying @ £220). I would happily stay at the Sheraton if the rate difference was greater than £50. Otherwise the convenience is just not worth it. It's only £15 in a taxi (door to door) and the walk from reception to the premium check-in desks is a long one. A taxi would drop me off right out side.
Cleanliness=Very clean.
Service=Very good but not (5*)excellent
Location=Excellent for the economy desks, only very good for premium and fast track.
Value=only average if you book in advance otherwise it's very expensive verses the other locals.
Rooms=very good but not 5* for me.
Sleep Quality=bed comfortable and zero noice

  • Stayed: December 2012, traveled on business
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Thank Lee_Again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012

I stayed here courtesy of BA and a cancelled flight. The hotel is large but clean and deluxe. It is attached to T5, a 6 minute walk and was surprisingly quiet - it obviously has good soundproofing! The room was well appointed with a comfortable (but slightly soft for my taste) bed and had complimentary bottled water. The bathroom was all you could ask for with huge shower with multiple showerheads and bath. I would definitely stay here if flying out of LHR.

  • Stayed: November 2012, traveled on business
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Thank Rural-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012

Great service please see my blog rwaltd.blogspot.co.uk

My first experience of this hotel was one of panic, when on arriving at Heathrow I realised I had my am's and my pm's very muddled up ( quite normal for me I hasten to add) So tired fed up and in need of a good rest I head off to my nearest hotel the Sofitel Heathrow. I arrive only to find the best rooms in the house available and at the most extortionate prices to go with it. But tired, fed up, and hungry, I quickly became thankful to barclaycard and thought you know what this will do frankly I no longer care!

Since this experience I have stayed at 2 other Heathrow airport hotels and always end up going back. However these days I book a standard room but rarely stay in one thanks to the lovely staff at the Sofitel. The convenience the staff the atmosphere the experience make this a very cheap hotel indeed. The hair saloon amazing, the spa great for a quick fix, the champagne bar my favourite place. The whole experience makes this hotel worth every penny.

  • Stayed: December 2012, traveled on business
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Thank Kcooperfay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range: $168 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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