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8,790
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All reviews vivre restaurant superior room an early flight the club lounge short walk room service british airways excellent hotel an upgrade next morning easy access between flights convenient hotel comfortable rooms london heathrow an overnight stay night's sleep
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11,145 - 11,150 of 13,345 reviews
Reviewed October 8, 2012

Stayed here for our company conference and it was excellent. Superb rooms. Professional service. Considering the sheer number of attendees, everything went smoothly. Dinner was very good. Would reccomend the Sofitel.

Date of stay: September 2012
  • Trip type: Traveled on business
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Thank AymanN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

Because all the rest of the Hounslow area hotels are greatly inferior by comparion (especially the Premier Inn), we have elected to stay at the Sofitel, averaging several nights per year.
The location and the overall quality of the Sofitel is very good, even though at $370 for a weeknight, we feel gouged.
No complaints about the overall quality of the room or the hotel, except the basic internet service is totally useless. TOTALLY!
They have the nerve to ask for 15 pounds a night (approx $25 USD) to upgrade to a usable speed. In the past when we complain (which we have to do each stay), they make me talk with their internet provider, (no joke, this is 100% true) who has the ability to increase bandwidth. This takes several mintues each time, and the "upgrade" disappears the follwing morning, requiring us to go through this same tedious effort all over again.
This last time, I called the on duty manager, who after my arm twisting comped the optional speed.
Listen up, Sofitel - this is NOT a Motel 6. Give the guests the proper speed right from the start.

Date of stay: October 2012
  • Trip type: Traveled as a couple
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Thank sarapalms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

Fantastic to stay before flying out of T5, great hotel, food is lovely, staff are very helpful and cheerful. So easy to get to T5, just go up two floors and walk into T5! Leave the car there and then easy to collect and drive out again - will certainly use again and again...

Date of stay: August 2012
  • Trip type: Traveled as a couple
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1  Thank JonBol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

Last night of a months holiday, before flying home the next day. Wanted to be near airport. What a wonderful surprise. Everything about the hotel was great.Everyone we came in contact with that worked there was friendly and very helpful. The restaurant was a delicious. And the bed and bedding was so comfortable. It will be our place when we fly from Heathrow!!

Date of stay: October 2012
  • Trip type: Traveled with family
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Thank HJROB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

This is the only place to start or finish your holiday. Incredible rooms and bathrooms. Staff are great and the room service food was fresh, tasty and hot. Very convenient for catching your flight the next day.

Date of stay: September 2012
Trip type: Traveled as a couple
Thank LucindaDonaldson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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