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“SERVICE PERFECTION”

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Sofitel London Heathrow
Ranked #2 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Pune, India
1 review
“SERVICE PERFECTION”
Reviewed January 28, 2012

Our stay in London Heathrow's Sofitel has got some most memorable experiences to share with.
Having entered the hotel on an early morning hour took some time for the staff to check in than the usual few minutes..Room service is excellent throughout the stay. Housekeeping not bad. The most amazing part is that there is absolutely no noise from the airport. Among all the most worth mentioning part is staff's proactive approach. I am glad to mention here the restaurant staff are among the most well trained in their professional approach. When we went for the breakfast ( along with my disabled mother), the manager of the restaurant made a comfortable entry to the restaurant. His way of explaining the menu along with getting the food from the buffet is really amazing. He created the most comfort zone for my disabled mother. Excellent! really a great job. I prefer this hotel for the staff's friendliness.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karthik m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
Reviewed January 26, 2012

I was traveling from Boston to CapeTown, South Africa with a 12 hour layover at Heathrow. I had left Boston at 5pm on a Saturday and arrived in London around 6am (midnight Boston time). My flight to CapeTown wasn't leaving until 5pm Sunday with an arrival of 6am on Monday (CapeTown time). Knowing that I wouldn't likely get quality sleep on the flights or in the business lounge at Heathrow I looked into airport hotels and found that the Sofitel offers a day rate so I booked it and thank God I did. The hotel was easily accessible as it is attached to the airport so after a long wait in the customs line I was ready to crash. The hotel is beautiful...clean and luxurious. The front desk automatically schedules a wake up call for your preferred time which is nice as well. The rooms are very well appointed and comfortable. I was able to get a good 7 hours of sleep and a nice shower before heading back for my second flight of 12 hours. Great experience...I highly recommend it!

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 5 Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 26, 2012

I cannot fault this hotel it was fantastic. We only stayed one night and obviously it is for travelling from Heathrow but actually it was one of the best hotel experiences i have ever had. Faultless service, cleanliness, helpful, cheerful staff. Gorgeous comfortable bed, no airport noise whatsoever. Loved the reclining chairs in the bedroom, just had a brilliant time. If there was one negative it was just that it was a bit hot throughout but i havent got heating at home at the moment so maybe that is just me!! We flew from T5 and it is a short covered walk away, we left the car in the well lit, clean underground garage for £15 a day which was incredibly cheap airport parking.

  • Stayed December 2011, traveled on business
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    • Cleanliness
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Helpful?
1 Thank EnglandComfortseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Havertown, Pennsylvania
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 25, 2012

Top notch again.

Rooms are so well appointed and well thought out.

Staff volite and helpful

There was a 30 minute wait at "la Belle Epoque" - at 8:30 on a sunday evening (!) whichnwas the only downer but "Vivre" was ok.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dfarns1540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
253 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed January 25, 2012

I stayed here on Christmas eve the night before I had an early flight. What a treat – the bed was especially comfortable and of course a great breakfast buffet. Access to the airport terminal is covered the entire way. The only down side is the spa offering, which you have to pay for even for basic access.

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank NMPCC100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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