We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Does the job, with honours.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 16 more sites!
Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Stockholm, Sweden
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Does the job, with honours.”
Reviewed November 29, 2011

Stayed here between flights, and it was perfect for that purpose. Staff were very friendly and welcoming, check-in fast and efficient (could depend on the time of day, we arrived late and there were few other guests around). Unlike other reviewers, we found the layout and room numbering logical and had no problems finding our room even after a very long day of travelling.

Nice, modern room, lovely bathroom. The bed was extremely comfortable, probably the softest hotel bed I've slept in!

Sure, it doesn't have a lot of personality, but it's clean, stylish and comfortable, and perfect for early morning flights from terminal 5.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryggkaffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

10,714 reviews from our community

Traveler rating
    6,979
    2,762
    630
    213
    130
See reviews for
1,652
4,447
1,300
2,623
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,517)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
UK
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 29, 2011

I would highly recommend the Sofitel Heathrow, not purely because of it's prime location at T5, but also because the levels of comfort far exceed any other "Airport" hotel that I have stayed at. Rooms are spacious, quiet and modern with kingsize beds that you should find super comfortable; good internet connection, various media connections to the television, USB charging port. Bathroom is big, with a TV overlooking the bath and has L'Occitaine toiletries. The Executive Club room is worth the extra, you get free wifi/broadband your room, the lounge has a complimentary bar service between certain hours in the evening, along with canapes (both hot and cold), nespresso coffee and snacks available throughout the day - and at breakfast there is a continental buffet provided which was more than adequate for me.
The restaurants are good, the Rioux having a more relaxing atmosphere as you would expect compared to the larger standard hotel cafe style one which is generally quite lively - and has an all you can eat breakfast buffet for those who need to fill up before a long flight (or after a long evening post conference!).
All the staff that I have met, from the Reception to the room service, have been courteous and efficient.

  • Stayed July 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlySailSki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 29, 2011

Words are inadequate. This is an excellent hotel and would recommend it at any time. It is clean and the service is impeccable. The location is just perfect, even if one is not travelling through Heathrow Airport.

  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, England
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 29, 2011

I looked at booking a night at this hotel for ages before taking the plunge because it was rather expensive just for the convenience of an early flight and they want to charge extra for internet connection and use of the spa. I was so glad I did because the room was luxurious and the bathroom a dream with lovely toiletries. We had the stay and 4 day parking package and I was worried because we would not be returning until late on the 4th day but this was not a problem as the receptionist kindly stamped my ticket on arrival allowing us until midnight to park and not bother to return to the desk on our return.
An excellent start to our break - I wouldn't hesitate to stay here next time.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laney365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 29, 2011

I'm a big supporter of the Sofitel brand but I struggle with Airport Sofitels and the Heathrow Sofitel is no exception. In comparison with the chain's excellent hotels in Lisbon, Luxembourg and St. James' to name but a few, those I've stayed in close to airports such as Marseilles and this one, at Heathrow, seem impersonal and not to live up to the brand offering. The room was fine, the bed extremely comfortable but the premium service for the cost is simply not there. Maybe it's simply been my experience but know that my wife stayed here a few months ago and commented similarly. Novotel quality hiding behind the Sofitel name; nothing wrong, just not the usual Sofitel quality.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulatPush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, November 30, 2011
Dear Sir,

Thank you for your review on our hotel following your stay with us.

I am disappointed that we did not live up to your high expectations particularly as you are an advocate of Sofitel hotels.

Although in both location and size we are very different from the hotels you mention your experience in terms of service should not have been different. Please be assured of my own and my teams continued work to get this right every time.

I hope this will not deter you from choosing us on the next occasion that you will be in Heathrow and I am sure that given the opportunity we will strive to be on your list of favourite Sofitels.

With warm regards


Vincent Madden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
159 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed November 28, 2011

We stayed overnight at the Hotel. The rooms are fantastic and have all the amenities you could want.

We eat at the restaurant and the food was excellent.

I would recommend this hotel to anyone staying overnight at Heathrow, because it is connected to terminal 5 and clsoe to London.

Room Tip: all rooms are good. Best to ask for a room with an outside view.
See more room tips
  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norwich
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 28, 2011

We stayed for one night before an early flight, the short walk to the airport was a lot better than getting the hooper bus from the nearby hotels . We found all the staff very friendly, the rooms and beds very comfortable. The down sides was the price, we had stayed at the Sofitel at Gatwick during the summer holidays which was a third of the price of the Heathrow one, but we would stay here again

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank floridafan50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hounslow
2.4 mi away
Hilton London Heathrow Airport
2.0 mi away
Renaissance London Heathrow Hotel
2.9 mi away
Premier Inn London Heathrow Airport (Bath Road) Hotel
Show Prices
Show Prices
Show Prices
3.2 mi away
Hilton Garden Inn London Heathrow Airport
1.2 mi away
Hyatt Place London Heathrow Airport
2.2 mi away
YOTELAIR London Heathrow Airport
Show Prices
Show Prices
Show Prices

Been to Sofitel London Heathrow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Expedia, Hotels.com, Booking.com, Agoda, Ctrip TA, TripOnline SA, Orbitz, Hotwire, Travelocity, Evoline ltd, Cancelon, Cheap Tickets, Priceline, HotelsforEveryone, getaroom.com, HotelQuickly and Hotel.de so you can book your Sofitel London Heathrow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing