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“Convenient luxury right at T5”

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Melbourne, Australia
Level Contributor
219 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Convenient luxury right at T5”
Reviewed November 8, 2011

As the guest of the day, how can I quibble about a double upgrade? Lovely, luxurious hotel, great service, ate in the restaurant and can highly recommend the enormous ultra-thin-based pizzas. Only quibble is that the signage from T5 is terrible, but there's probably not much Sofitel can do about that.

  • Stayed November 2011, traveled solo
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Helpful?
Thank Pointyhead_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10,341 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,458)
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Cheshire England
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 7, 2011

Stayed at the Sofitel for one night before catching an early morning flight. Check in was quick and efficient and we were allocated a room with an external window. This room was a twin and because the rooms are small it had no chair or anywhere to sit apart from on the bed. We asked to be moved to a room with some furniture and were allocated an internal double which was no larger but had space for one chair.

Breakfast was included in the room rate but this was not available by the time we needed to leave for the flight. The room service charge to have the breakfast we had paid for delivered was £8.00 each which we felt was rather excessive so did not bother.

Whilst the Sofitel is expensive it is very clean, comfortable and so convenient for Terminal 5 that we would probably choose it again if catching an early morning flight.

Room Tip: If daylight is important ask for an external room.
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  • Stayed October 2011, traveled as a couple
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Helpful?
Thank Gerry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 7, 2011

I stayed in other airport hotels on my way to or from US and Sofitel by far was the best. It was a wonderful end to my trip. The rooms were twice the size of other airport hotels. Beautiful and tasteful and so quiet. I would never know we were at the airport. After a week of traveling in Europe it was a welcome end. I enjoyed a wonderful meal at the French restaurant and a relaxing massage and then off to get some sleep. I didn't hear any planes despite being at Terminal 5. It is worth the little bit extra you pay. The hotel at Terminal 4 paled in comparison with tiny noisy rooms.

  • Stayed November 2011, traveled on business
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    • Location
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Helpful?
Thank KimMarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 7, 2011

Overnight stay before our early flight from terminal 5 (which was sadly re-scheduled to terminal 3 at short notice!) the Sofitel is a 5 star luxury hotel with all the trimmings. Safe, secure on site parking booked as part of the package is excellent, good sized spaces with motion lighting and lift access directly to the hotel. Bedrooms are a good size with comfortable beds, high quality furnishings and proper bathrooms with L'Occitane toiletries thrown in.

The sports bar is very relaxed and the service excellent, as is Belle Epoque the restaurant which although at the higher end budget wise is well worth the money. Unfortunately we did not get chance to use the spa but would certainly book the Sofitel again on the basis of its fantastic extras.

Room Tip: Basic room is more than adequate for an overnight stay
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
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    • Rooms
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Helpful?
Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 7, 2011

The Sofitel had a few teething problems when it first opened a few years ago, however it was good to see on our last visit that most of these had been addressed. The events team is very responsive and all our arrangements were exactly as we requested. It is a beautiful hotel and a great location for business meetings. The front of house service could be a little better and is the only thing stopping this review being excellent.

  • Stayed October 2011, traveled on business
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Helpful?
Thank MedEventsTeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midlands uk
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 7, 2011

Stayed here because it linked to T5 and I could leave my car in the car park.
It was expensive but in my view well worth it..... check in was quick and professional and the rooms where high quality and comfortable. Lifts are a bit of a pain and the room numbers are a bit confusing.. our room was on the 3rd floor but our room number started with a 2?
We were issued a ticket for the car at check in so when we returned after 2 weeks we just collected our luggage from the terminal walked over the covered walkway and was in our car and outta heathrow within 30 mins of landing!
I would definitely stay here again if traveling from T5

  • Stayed October 2011, traveled with family
    • Value
    • Location
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Helpful?
Thank PaulH1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
277 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed November 6, 2011

Stayed as a relaxing start to a holiday because of early flight Excellent Fly/Park package one of the most comfortable hotels I have stayed in. Very convenient for all terminals as you can use the free train transfer between Terminal 5 to Heathrow central. Will definitely use it again

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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