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“Service Was the Key to My Positive Visit” 5 of 5 bubbles
Review of Sofitel London Heathrow

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Sofitel London Heathrow
Ranked #1 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Houston, Texas
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Service Was the Key to My Positive Visit”
5 of 5 bubbles Reviewed October 24, 2011

I recently had an overnight stay at the Sofitel Heathrow the day for my flight back to the US. It really was a pleasure to stay at such a fine property. The welcome and checkin process went smoothly. The concierge helped my to get my rental car back with minimum hassle. I dined in the Vive restaurant and had a magnificant pasta dish that I even asked for the recepie. My room was very comfortable and well appointed. I would certainly stay here again if the opportunity presented itself.

Room Tip: My room was very quiet.
See more room tips
  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Toronto
Level Contributor
70 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
4 of 5 bubbles Reviewed October 24, 2011

Stayed at the Sofitel overnight for a connecting flight the next morning. The hotel is conveniently located at T5 and provided for an easy access from Terminals 1 and 3. The room are compact but efficiently laid out and the furnishings are still relatively new. Rooms are very clean - kudos to the Housekeeping staff. Breakfast was good. Only kink is the "cold" reception I received upon check in. That particular staff ruined the warmth of the rest of the hotel team staff.

  • Stayed October 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anonymous8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat, Oman
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 23, 2011

Sofitel at T5 always delivers high quality service and is very conveniently located - not only close to the terminal but also on the Picadilly line with stops like South Kensington and Covent garden only an 8 pounds day rail card away.

  • Stayed October 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Clement E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silicon Valley
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed October 22, 2011

For weary travelers the convenience and luxury of the Sofitel London Heathrow can't be beat.

The hotel is located in Terminal 5 so if you are arriving on a late night flight and departing on an early morning flight like I was, the hotel is extremely convenient.

I used this hotel a couple years ago and it was perfect! The room is richly appointed with a very large bathroom with both a large tub and shower.

This trip however, the hotel was not perfect. The room was excellent as I remembered but the television kept turning itself off every 5 or 6 minutes. I called to report the issue but after waiting 20 minutes for the repair person to show up I realized the tv was working properly. Of course after I called to tell them the tv was working, it started to turn itself off again!

I called for room service and the person who answered told me service would be delayed because the gas was off for cooking. It was a good warning because my dinner arrived about an hour later around 11:15 pm. The person who took my order called me twice to apologize which was quite sweet.

As I checked out the next morning, I realized as I scanned my bill before signing it, I had been double charged for using the Internet.

The hotel is still a wonderful place to stay if you are a weary traveler but this visit was definitely not as magical as my other stay.

  • Stayed October 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank chendricks0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Level Contributor
67 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed October 22, 2011

Stayed at this hotel for 1 night in mid-October.

The location is great. The rooms are peaceful and quiet and well appointed.

Couldn't find a power socket near the bed - which I would have expected.

Room was 238GBP ex. Breakfast.... I assume you can get it cheaper if you plan ahead.

  • Stayed October 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nigel73Oslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 21, 2011

I managed to get a room at a reduced price and received a free upgrade as it was my birthday. Staff were extremely polite and efficient and the spa facilitiies were great. Room service was divine (best bruschetta I've ever had) and I really enjoyed the sleek modern room decor and the bed was simply divine - especially after a 10 hour flight! Small rooms, yes, but perfectly formed! The lobby bar was quite cold and impersonal - my only complaint. I would happily stay here again.

  • Stayed November 2010, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank VikkiLuLu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vail Colorado
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 20, 2011

Arrived at heathrow to a cancelled connecting flight. The line to rebook was over two hours and someone suggested this hotel. What a light at the end of the tunnel! Clean, comfortable, accommodating, good food after an overnight flight when searching for a restaurant can be daunting. I thank Sofitel for saving our trip and our patience.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank snjjz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Property: Sofitel London Heathrow
Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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