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“Sofitel terminal 5”

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Sofitel London Heathrow
Ranked #2 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
A TripAdvisor Member
Morpeth, United Kingdom
1
Reviewed September 28, 2011

A lovely calm sanctuary just a few paces from terminal 5 - just the place to stay before or after the stresses of flying. The level of services is excellent and restaurant offers good food at reasonable prices.

  • Stayed: September 2011, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10,755 - 10,761 of 12,047 reviews

Reviewed September 28, 2011

I regularly stay at this hotel during work trips, normally before and after a long haul flight to the states. I always look forward to staying here, everything is just so perfect in every way, from the staff to the rooms. Last time here I arrived at 8am from the USA, check-in time was 2pm but given my previous stays with them and the fact I was an A-Club member I was given a room immediately and upgraded, this is when it's worth paying the extra over the likes of Premier Inn where I'm sure such generosity would not occur. I think if you book in advance and online the prices are fantastic, this sort of luxurty would cost you much more in other parts of Europe. Only negative is they charge for Wi-Fi, which should be standard! Looking forward to my next visit!

  • Stayed: July 2011, traveled on business
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1  Thank Piero8181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2011

We chose the Sofitel because it is right at Heathrow, a short walk by elevated walkway from Terminal 5, from which you can get to Terminals 1 and 3 in about 15 minutes by taking a short (and free) ride on the Heathrow Express train. With shuttles to and from other hotels costing £7 or more, this is a significant benefit. The Sofitel is new, and is efficiently run by friendly and helpful staff. Our room was very comfortable, clean and completely quiet (zero noise from the airport). The Wi-Fi was fast, albeit expensive at £15 for 24 hours. The two restaurants in the hotel are moderately expensive, but very good (the Ménage à Trois experience dinner was excellent!). The Sofitel is a good solution if you need a place to stay at Heathrow, when you arrive, before you leave, or between flights.

  • Stayed: September 2011, traveled as a couple
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Thank Hermes99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2011

We stay at the Sofitel the night before we fly out of Heathrow, and it is such a convenience! We can just get up in the morning, call downstairs for luggage assistance, and before we know it, our airport trolly is loaded up with our luggage, and we just walk across directly into Terminal 5!

The rooms are very clean and comfortable, with modern amenities and great bathrooms. The staff are particularly helpful and professional.

  • Stayed: September 2011, traveled as a couple
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1  Thank Chemyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2011

I am currently staying at the Sofitel Healthrow and while the hotel is lovely, there is a 15 pound charge for wireless access for a 24 hour period. In today's world where most hotels are offering free wireless, that is ridiculous. However, that is per device!! So for a laptop, smartphone and iPad, you would rack up 45 pounds per day. An incredible overcharge for a hotel that is already getting top rates for you to stay here. Unimpressed.

  • Stayed: September 2011, traveled on business
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Thank Erik M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded October 4, 2011

Dear Reviewer,

Thank you for your review during your stay.

The internet service here in the hotel is changing. During October we are reconfiguring our system to have free access to all of the hotel, this will be for as many devices as you have.

In addition we presently operate a 100mb system. We are installing a second 100mb pipe, routed through a different exchange to ensure we have continuity of service at the very highest level. These are both significant investments but we know how important this is to our guests.

I hope that we will have the opportunity to welcome you back in the coming weeks when the service will have been fully enhanced.

Thank you again, if I can be of further assistance please do let me know at vincent.madden@sofitel.com.

Yours sincerely


Vincent Madden
General Manager

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Reviewed September 26, 2011

We stayed here the night before flying out to the USA, after reading other reviews and talking to hotel staff and British Airways. The hotel was great, room very comfy, food excellent (a little expensive but worth it). The big BUT is that although the hotel and BA both say the terminal is 5 minutes walk they dont tell you that the gates you need to get to to board your flight means a long walk from bag check to security then another long walk to the 'train' that takes you under the runway then another long walk to your gate(via numerous elevators/escalators also by the way) so do leave yourself at least 30 mins to get there - that is without stopping off in duty free. If you are fit and like to walk off the breakfast then fine but if you have any mobility issues then make sure you tell them in advance so you can get help or choose a different terminal/airline.

  • Stayed: September 2011, traveled as a couple
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2  Thank louloujk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2011

Stayed here for an early flight from T5, left car in car park £200 for room plus 6 days parking . Good value when you consider teh hassle free morning.
Well worth it, as usual a great nights sleep... take 2 alarm clocks :-)

  • Stayed: September 2011, traveled on business
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1  Thank TomBomberdill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range: $174 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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