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Sofitel London Heathrow
Ranked #2 of 22 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
An Accor traveler
York, United Kingdom
11
Reviewed September 3, 2011

  • Stayed: August 2011, traveled as a couple
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1  Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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10,926 - 10,932 of 12,164 reviews

Reviewed September 3, 2011

We stayed here prior to a trip to the States to ensure a stress-free start to our holiday and that is exactly what we got. It is located on the airport itself with a walkway to Terminal 5 which means that you can be Checking In at the airport 10 minutes after checking out from the hotel. Compared with negotiating rush hour traffic to get to a car park in the morning this is perfect.

The receptionists here were superb and ensured things went very smoothly on arrival and departure. The room itself was large (we were upgraded to a King Size) and very comfortable. There were good (Occitane) freebies and complementary mineral water. The only things which mke it 4* rather than 5 are that Wi Fi is expensive and that parking costs are prohibitive for a holiday longer than a fortnight. We will certainly be using it again for any future flights from T5.

  • Stayed: September 2011, traveled as a couple
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Thank LaDolceVita27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Palm Desert, California, USA
1
Reviewed September 3, 2011

Very convenient location, great for Terminal 5 and easy to get to all other terminals by taxi. Great restaurants and services. Staff are very accommodating and friendly. Rooms are spacious and well appointed. Wifi available for a charge.

  • Stayed: August 2011, traveled solo
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2011

Good hotel with excellent access to T5.

For an airport hotel, this is one of the best ones around as everything is new.
Service was okay and carts were available.

I did find the room service menu to be a little boring and expected more choice.

Stayed: June 2011, traveled as a couple
Thank jcjchung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2011

I used Sofitel as a base to go into London because of the Heathrow Express Link direct to Paddington. The hotel upgraded my room because of the lengthy stay (4 nights and 9 nights). The hotel is exceptional in many ways. All the staff that I encountered appeared to strive for excellence. Nothing was too much for them to do to make my stay comfortable. I also had access to the Executive Lounge which is very nice. Food was always available in the Executive Lounge. Additionally, there is a M&S Food Court in the airport Arrivals area that sells excellent and healthy food and deserts.

Because I was reliant on Heathrow Express I just need to sound a word of caution to others who may stay at this hotel and take the Heathrow Express to London. Each day that I took the Heathrow Express to London was a stressful experience because the individuals selling the tickets were very dishonest. Certain individuals would tell me that the cost was 32 GBP for the return ticket, whilst others would charge 24 GBP. On the last day of my trip they refused to sell me the ticket for 24 GBP eventually informing me that the ticket could still be purchased online for 24 GBP, but that I would need to pay 32 GBP at the ticket counter. I had to rush back to the hotel and purchase the ticket online and print out the ticket before returning to take the train. As I was leaving London I discovered that for an additional 15 minutes on the journey, I could have paid only a fraction of the 24 GBP and still arrived at London Heathrow from Terminals 1 or 3. These terminals are accessible using the Heathrow Express train free of charge.

I do think the Sofitel Hotel could provide information on connections to London and perhaps even sell the tickets at reception so that guests would not need to encounter the Heathrow Express staff.

I am a Londoner, and am aware that London probably treats its tourists the worst of all the European cities. To seek to charge an apparent tourist 32 GBP and not inform them about the discounted rate of 24 GBP (at the discretion of the Heathrow Express staff) is disgusting. If I had not been a Londoner, Heathrow Express would have made even more money than they were entitled to. The other thing that I discovered near the end of my trip is that I could have purchased a carnet of tickets for the Heathrow Express and saved money.

My advice is that the Heathrow Express is not worth the hassle unless you need to be in London quickly for a meeting. The Heathrow Connect service is as good. Purchase your tickets online as far as possible and watch out for special deals.

As indicated, the hotel is excellent, but the Heathrow Express service is awful.

Room Tip: Excellent service and experience - amazing airport hotel
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  • Stayed: August 2011, traveled solo
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1  Thank Traveller124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Kansas City, Missouri, USA
1
Reviewed September 2, 2011

I stayed here one night before a morning flight from Terminal 3. It was very convenient. The room was very nice, with a comfortable bed, great lighting and a nice flatscreen TV. It could have used a minibar, and I wish the shop had been open later because I needed contact lens solution. I walked over to terminal 5 and got it there, so it was a minor inconvenience The room was a bit noisy from the hallway, but it quieted down by late evening. The bathroom was very nice as well.I will definitely return.

  • Stayed: August 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2011

Great property. We stayed here overnight to catch a connection from Heathrow and were more than pleased. The hotel is run at a high level and the rooms are immaculate and well appointed. Great beds and wonderful bathrooms. I will return again!

  • Stayed: August 2011, traveled with family
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Thank ikbloom1817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range: $184 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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