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“Perfect retreat!”

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Sofitel London Heathrow
Ranked #2 of 21 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 6, 2011

We stayed here one night in preparation for our return flight home to the US. What a wonderful hotel. It was the perfect ending to a terrific vacation. The hotel is new, very clean and beautiful. The room was very large with two bathrooms. Everything was spotless and crisp. The bathroom products are Hermes - heavenly. The shower is large with many shower heads. The bathrobes and slippers are cozy. Our room included use of the complimentary lounge - very nice. We watched tennis and enjoyed free wine and snacks. We also received free breakfast buffet. My husband and I ate in the restaurant for dinner - it was terrific. The hotel is extremely quiet and peaceful. I highly recommend the Sofitel!

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  • Stayed: July 2011, traveled with family
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2  Thank threekidsplustwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10,415 - 10,421 of 11,518 reviews

An Accor traveler
Los Angeles
1
Reviewed July 5, 2011

  • Stayed: June 2011, traveled as a couple
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 5, 2011

Overnighted in London. Stayed here a couple of times now and consistently good. Rooms comfortable, check in / check out smooth and just short walk over to terminal 5 for early flight. Food is Ok . Spa recommended for sauna, jacuzzi and back massage - particularly if you're getting off a longish flight.

  • Stayed: June 2011, traveled on business
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Thank DCBLEGAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2011

Stayed here on way to New York. Wanted a wee bit of luxury and didn't want to wake up on my 40th birthday in a Novotel so chose the Sofitel. Stayed in Sofitels before and was always a pleasent experience. Smooth check in, busy hotel. Room layouts a bit confusing and had a room miles from reception. Luggage brought up so no problem. Quiet room off in a rabbit warren of rooms. Very light and clean space.

Room was nice and of a good quality. Don't know what the luxurious aspect was as I wouldn't have described it as such but it was certainly very smart. The hotel is fairly new so you'd expect it to look good still. Room wasn't large but fine for 2. Bathroom was nice, good shower. Bed comfortable. No corkscrew but they brought one for £5. Bit of a con really. Nice TV. Windows look into internal areas but lots of glass everywhere so there was light, despite the internal aspect.

Left early in the morning. Check out was looking difficult as there was an enormous queue but they were quick to allow us a fast check out. Staff were very helpful and friendly.

Best thing about the hotel is that it's only a few minutes walk to T5. Overall a bit disappointing as had expected something a bit more special but I suppose I should have remembered that it IS an airport hotel, even if it is a Sofitel. Bottom line: for the money, I wouldn't stay there again. It's just not value for money for me but I did like the location!

  • Stayed: June 2011, traveled with family
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1  Thank stevenr35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2011

My teenage daughter and I just stayed for the third year in a row at this Heathrow Terminal 5 hotel, having each year secured a more budget conscious room rate by booking and paying for the room online, months in advance. By doing this, we are paying only a little more than we used to when staying at some of those awful places which promote themselves as "airport" hotels. The number one reason this hotel is great is that you can leave the hotel, walk through a longish corridor, go up in the lift, and be right in the departures terminal (5-10 minutes from bedroom to check-in!). My only negative about this is that the hotel will not allow you to take an airport trolley (cart) up to your room for loading so you do have to lug whatever luggage you have out of the actual hotel before you can load up the trolley (because I'm too cheap to pay a bellhop to move our belongings from the room to the trolley stand) If I ever learn to pack lightly this would not be a problem! We usually check in to the hotel early in the evening on the night before our flight, then walk over into the departures terminal for a nice Italian meal at Carluccio's. The hotel does, of course, have restaurants within it but the prices are a little more than we like to pay, plus the food at Carluccio's suits us very well. This year our arrival at the hotel in our rental car was a little different as Sofitel has now installed a traffic barrier where you pick up a ticket just before you arrive at the hotel's entrance and if you don't leave again within 15 minutes, charges start accumulating (4 pounds 50 as I recall for the next 10 minutes, etc., etc.). As we need to unload our luggage, check in and then return to the car in order to return it to the nearby rental drop-off all , I felt a little stressed. In fact, there was not enough time to go up to our room, so I ended up paying the bell hop to take our luggage up to our room while I dashed off to move the car. Given that the airport security people ask you if your luggage has been left unattended at any point, I was not totally comfortable letting a complete stranger (albeit a hotel employee) have unrestricted access to all our bags). All in all though, this hotel makes our trip much easier and the general ambience is certainly one of elegance.

  • Stayed: July 2011, traveled with family
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3  Thank Love-to-Travel-er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2011

We had an overnighter on our way home and stayed at this hotel. It was easy to get to and the rooms were nice sized, with everything you need, well appointed, and comfortable. Just a few elevator rides and you can be at the terminal or on the tube to London which we did for the day. It is nice not to have to rush to the airport when you can walk. Excellent value for the cost. Wi-fi is not free. Staff were very helpful and courteous. Definitely would stay here again.

  • Stayed: June 2011, traveled as a couple
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Thank scvrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Accor traveler
Leicester
1
Reviewed July 4, 2011

  • Stayed: July 2011, traveled solo
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range: $174 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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