We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convenient with quality”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Sofitel London Heathrow
Ranked #2 of 21 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
An Accor traveler
Castletown
26
Reviewed May 28, 2011

  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Write a Review
Reviews (11,540)
Traveler rating
Traveler type
Time of year
Language
  • More languages

10,515 - 10,521 of 11,540 reviews

An Accor traveler
Edinburgh
1
Reviewed May 27, 2011

  • Stayed: May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 27, 2011

I stayed one night while connecting flights. I have to start off by saying that the location is amazing - the hotel was literally a few yards away from where I collected my luggage in Terminal 5. There aren't very many signs for the hotel, so you may have to ask how to get there - but once you find the elevator, it's one floor up and then a lengthy, but pleasant to walk in, carpeted hallway. I had booked the hotel online and paid $220 including taxes (Friday night stay). Checking in was easy and quick.

Room: Nice and clean. I am used to high class hotels, so it was a lot what I expected to see. The bed was marvelous!! And not just because I was tired. It was just super comfortable. Sheets were sparkling clean and fresh and felt good quality. There were no external windows which I found a bit depressing, but I guess being at the airport, they can't really help it - my window had a hallway view of the lower floor. I felt that the room was a bit dark, which felt depressing, even as I turned on all the lights to the max. There are some really cool central light switches at a few places.

Now - the SHOCKER - NO FREE WI-FI!! Wow! I couldn't believe it! 1 hour of Wi-Fi was 6 British pounds and 24 hours was 12. Wow! That was such an overwhelming drawback -a hotel that claims to be of such high category and charges $220 per night can't afford to offer free wi-fi, yet third world hotels do? That was just absolutely disappointing.

The TV made me a bit nervous switching through the menu - it constantly felt like I was going to click the wrong option and order something accidentally. I guess with them charging for wi-fi, it made me nervous about everything else. Luckily, no TV purchasing accidents.

Overall, this hotel would be excellent, but at this price point, I think it just about meets expectations and marginally fails them with the wifi. I'd stay again due to the convenience.

And very amazing - I did not hear a single airplane!! Not one. Room was perfectly quiet

  • Stayed: May 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GizelleAnaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2011

The hotel is located in the BA terminal 5 at Heathrow. We stayed three days and traveled to London on two of the days by tube. It is about an hour door to door to Victoria Station, for example. We ended up taking a car to our departure terminal as we had a good bit of luggage and getting to the tubes would have been a rather long walk with luggage. If you are traveling light take the tube one stop to your terminal. The service is quite good and professional. The rooms are very nicely appointed. If I were to have one gripe it is on the service charges. To be charged 3 BPS for a call to a cell phone is a bit much. Likewise for tea at the cafe in the lobby. But then, everything in London is dear. I would definitely use this hotel again.

  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tailspintom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2011

  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 26, 2011

Spent just one night here, but its a memorable experience. I guess this is the only hotel which has can be accessed direct from terminal 5 in Heathrow. The check in was fast and smooth. Food is good. Breakfast is 20GBP, but its not that great. they charge 15GBP for 24hrs internet, but its fast. Very business friendly. Heathrow is very nicely connected to central London through underground. So if have the luxury of spending 40min in train, then this hotel is very good. But even more so if you have a early morning flight to catch. On the whole a very good experience.

  • Stayed: May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank meetthebigj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2011

When checking in was informed that they needed to charge 100 pounds per night on my credit card for incidentals. They wanted to charge 400 pounds on my card and said they may keep this charge on my card for up to 30 days after my departure.

Stayed here for 4 nights while attending a conference. There were two big functions happening at the same time - so all the restaurants and bars were closed as well as the elevators that were closest to my room. The staff was very busy and they would not let guests into the lobby of the hotel or anywhere near the restaurant or bars. Basically there was no service available unless you were attending the private functions.

When I tried to order some food and wine from room service, they did not answer the phone for 30 minutes. When they finally answered I was told it would take at least 2 hours before they could "get to me" - so I walked to the T5 terminal and bought some food and wine.

There was no bottle opener in the room - so once again called room service to ask for a bottle opener and wine glasses. They charged 5 pounds to deliver the bottle opener, then they insisted on opening the bottle and refused to leave the opener with us for the 2nd bottle, so we would have to pay again to have the 2nd bottle opened.

Several other incidences happened while staying at this hotel:

- At the restaurant I ordered a steak medium rare and it came out well done. When I complained they insisted the steak was medium rare.

- The staff stopped my girlfriend on several occasions and asked her to show her room key - this happened while walking in the lobby.

- When you pay for the internet service in your room, it does not work i the meeting rooms or lobby - so you have to pay twice for the same service.

On our last night we were in the bar and asked for some white wine. The bartender showed us the wine menu then said all he had available in white wine was one more glass of chardonnay. There were many bottles visible behind the bar but he refused to open a new one. It seemed whatever we asked for at the bar was not available - including any of the wine, yet for some reason others were able to order white wine.

I felt that most of the staff at this hotel treated us as though we were bothering them rather than as guests.

If you are looking for convenience, snobbery and the opporunity to be nickel and dimed to death the Sofitel at Heathrow is perfect. If you want to be treated as a human being - look somewhere else.

  • Stayed: May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank MMichelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded May 27, 2011

Dear Sir,

It disappoints me greatly to read the review here on Tripadvisor particularly as you have spoken to myself, the Operations Manager the Customer Relations Manager as well as several members of the team. I have also written to you directly.

You did stay during a very busy period as you attended one of the two large events you mentioned. You may not have been aware however that your event organiser worked with us and the other event for many months together as both jointly wanted to be here at the same time and together, we all worked hard to deliver exceptional service to all our guests. Overall it has been very successful and I am sorry if these decisions affected your stay. This was far from our intention.

As promised when we spoke I will fully investigate the specific service issues in the meantime I apologise for any confusion in relation to the facilities as I can confirm the following.

When paying by the same card as is authorised on arrival any balance is refunded the same day. If a separate card is used it can be a long process through the banking system. You probably did not need to know this and this information is frightening if given incorrectly I'm sorry of this was the case.

At no stage were the restaurants closed from normal operations although for two hours on one day we had one rather than two bars open, I believe during this period you will have been in the other bar having your pre dinner drinks with your company.

There were 5 lifts to all floors in operation at all times with restrictions for one evening on the lift used to access our conference rooms. There was no regime of checking residents in public areas however if a guest wanted to gain access to a private function, particularly the celebrity event, without invitation, we will of course check that they are in the correct area and direct them accordingly. If this upset your girlfriend please pass on my apologies.

We do charge a tray charge for room service and if there is extraordinary demand we will give a delivery time. I am unaware that delays you described were experienced during your stay however if this was your experience I am sincerely sorry.

Your wireless internet once purchased does work throughout the hotel as the IP address will be recognised wirelessly in all parts of the hotel.

Sir, whenever we gain negative feedback from guests we treat it most seriously and your comments have and are being full investigated. I refer you to my invitation in my e-mail to you and if in the meantime I can be of any assistance please do contact me at vincent.madden@sofitel.com or at the hotel directly.


With kind regards

Vincent Madden
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hounslow
2.4 mi away
Hilton London Heathrow Airport
2.0 mi away
Renaissance London Heathrow Hotel
2.9 mi away
Premier Inn London Heathrow Airport (Bath Road) Hotel
Show Prices
Show Prices
Show Prices
2.5 mi away
Premier Inn London Heathrow Airport Terminal 4
3.2 mi away
Hilton Garden Inn London Heathrow Airport
1.2 mi away
Hyatt Place London Heathrow Airport
Show Prices
Show Prices
Show Prices

Been to Sofitel London Heathrow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range: $172 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Travelocity, Orbitz, Expedia, Hotels.com, Booking.com, Priceline, Agoda, TripOnline SA, Ctrip TA, Cheap Tickets, Cancelon, Hotwire, getaroom.com, HotelsforEveryone, Evoline ltd and HotelQuickly so you can book your Sofitel London Heathrow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing