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“Nice rooms” 4 of 5 stars
Review of Heston Hyde Hotel

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Heston Hyde Hotel
Ranked #11 of 23 Hotels in Hounslow
Cascais, Portugal
Level Contributor
122 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Nice rooms”
4 of 5 stars Reviewed July 15, 2014

I got to the Heston Hyde Hotel by accident. But I was happy to stay there.
The staff were very friendly, the rooms are very clean and the restaurant is decent.
I left a piece of clothing at the bar and asked the hotel to post it to Portugal - no issues at all (thank you very much Mandy Passfield, for having it delivered and putting up with me).
If you need to overnight near Heathrow do take this hotel. It's near, it's new and it's clean. Free wifi and Piccadilly Line is nearby...

  • Stayed July 2014, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
1 Thank Zuiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHHManager, Manager at Heston Hyde Hotel, responded to this review, July 19, 2014
Dear Zuiver

Many thanks for taking the time to review Heston Hyde Hotel and for sharing with fellow travellers your happiness with the stay - even if you did find us by accident!

Good to hear you found the team very friendly, rooms clean and you liked our Glasshouse restaurant. As you say, the location is very good for access to Heathrow but also into town via Piccadilly line which is only a short distance away. Thank you also for noting Mandy's helpfulness, please be assured all feedback is shared with the team and I have already thanked her on your behalf.

We are looking forward to welcoming you back soon!

Sincerely
Tanja Furby
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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389 reviews from our community

Traveler rating
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    49
    29
    43
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Edinburgh, United Kingdom
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
3 of 5 stars Reviewed July 13, 2014

The hotel is bright and airy and seems to be shiny clean, I stayed there with work to be honest after not managing to get into my usual place in its second week of being open and it did look new and bright and has a lovely airy reception area.

The rooms are a good size, bright and big comfy beds, water and wifi included minor room niggles are the doors bang really loudly all the time and the ridiculous small towels favoured by so many hotels but I just don't get why they think folk like them, I use the as hair size towels at home and hate getting them in a hotel. It was near a motorway and flight oath but was nice and quiet I got a good sleep once the door banging stopped.

All the staff seemed new and a bit slow needing to get better at serving I think it took two of them to pour a wine and soda, oh and watch for the automatic 10% service charge a bit sly I think as I went to the bar stood and got my own drink and if I'd wanted to tip I would have....also this is not advertised it's hidden on the bill which is something I really didn't like and I think let's the hotel down as a bit sneaky!

That said food was limited but tasty at night, breakfast ok not great but it had what's needed and again staff pleasant and cheery.

All In all it's serviceable and clean and comfy, it's not brilliant but I'd stay again if I needed to but it wouldn't be my first choice in the area, I think it will quickly become a coach party hotel rather than a business one as the little niggles I think would annoy on multiple visits shame though as the team clearly want to do a good job and the room size is great.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank amack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHHManager, Manager at Heston Hyde Hotel, responded to this review, July 19, 2014
Dear amack

Thank you very much for sharing your experience at Heston Hyde Hotel with fellow travellers. It is great that you have found the hotel bright and airy and shiny clean and we are glad to have been able to offer the alternative from your usual choice.

Please accept my apologies for the doors noise, we are adjusting door closers to ensure guest doors do close without needing assistance, so security is not compromised with trying to keep the noise down. The hotel does provide both hand towels and bath sheets, please let me apologise if in your room only hand towels were provided, as our bath sheets are a standard size, not small. As you note, we do have excellent sound proofing. Apologies for the lack of speed during bar service, we are continuously recruiting to add to the team and training is ongoing as we are building our business.
With regards to service charge, I am sure as an experienced traveller you will be aware it is standard in all 4* and above hotels, if not in budget chains too, not just in this area but UK wide. It is displayed clearly on our menus and, unlike many hotels which have been charging 12,5% or more, HHH has been kept it at low 10%. As clearly stated on the bill, this is optional and should guest wish to have it removed, every team member will do so upon request. Please do contact me directly if you request for removal has not been honoured and I will follow up immediately.

Thank you again for taking the time to note the cheery and pleasant team and clean and comfy bedrooms, together with great room sizes. We will be looking forward to welcoming you back!

With kindest regards
Tanja Furby
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2014

We recently had our stay at this beautiful hotel, considering the fact that the hotel is still not fully opened the hotel staff did there best to make our stay comfortable we must say we encountered great hospitality.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank RM041089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHHManager, Manager at Heston Hyde Hotel, responded to this review, July 19, 2014
Dear RM041089

Thank you very much for taking the time to review Heston Hyde Hotel, we are really pleased that you have felt looked after and experienced great hospitality.

I look forward to welcoming you back to Heston Hyde Hotel again soon.

Sincerely
Tanja Furby
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 3, 2014

A whole plane load arrived at the hotel at very short notice.
We were quickly allocated to rooms and a dinner served.
The hotel seemed very new and there were a few minor faults, such as phone not connected.
However all the staff were exceptional and dealt with all problems cheerfully and efficiently.
The rooms were very well appointed although one minor point needs attention:
The springs on the bedroom doors are so strong that there is a lot of door banging.
:

  • Stayed June 2014, traveled solo
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Seventy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHHManager, Manager at Heston Hyde Hotel, responded to this review, July 11, 2014
Dear Seventy09

Thank you for your review of our newly opened Heston Hyde Hotel, we are glad that we have managed to provide some comfort to weary travellers and I am really pleased to read you have found the staff exceptional, cheerful and efficient!

Thank you also for the most useful feedback about the bedroom doors, as you know we are fairly new so there will be some tweaks still to do, please accept my apology for telephone situation not explained properly, due to being a part of a delayed flight group, we have been unable to open telephone lines from individual rooms. Please accept once more my apology if this affected your stay, do rest assured we offer phone facilities but in these cases, outside calls need to be made through reception.

I do hope we get a chance to accommodate you in much more relaxed circumstances soon!

Sincerely,
Tanja Furby
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
99 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 stars Reviewed June 25, 2014

Paid for a deluxe double which is advertised as having mini bar, bathrobe, slipper, complimentary bottled water, luxurious toiletries, iron and ironing board. Checked in and there was none of them. A trip to reception to confirm I was given the right room and yes I was. She claimed that robes etc. were for suites not rooms. I showed the info on my booking confirmation then it all changed to excuses. The mini bar was out for repair, the robes haven't come in yet etc. etc. I had to argue at check out to get the difference refunded...their excuse....we've only been open for 4 weeks! I doubt for one minute that they only planned 4 weeks in advance. If they knew they didn't have everything to fulfil a deluxe room description they should not be taking the extra money for the deluxe room benefits. If you buy anything from the bar or restaurant they automatically charge a 10% service fee. This is outrageous, they claim it's discretionary but how can it be if they put it on the bill and rely on you to spot it and have it removed. They are just praying on people who are too shy to ask for it to be removed. A tip should be at the discretion of the guest and not the hotel. Evening meal was okay but expensive with a very limited menu. The room was okay, bed comfy, clean etc. as were the public areas. They also coped well with an unexpected influx of guests from cancelled flights This is where they make their money, I don't believe that they really care about any guest as long as they get the cash....that was certainly the impression I got in the way I was dealt with. As for breakfast.....two rasher of bacon left in the pot bubbling away in fat, dried up scrambled eggs, cold hash browns, sausages and beans were okay, as was the toast. Breakfast tip......go early whilst the food is fresh and hot. After a 25 minute wait at checkout I was happily on my way, never to return. There are plenty of hotels in the area so lots of choice. This is an old Travelodge which has had a refurb. They do have a pool but you have to take the towels from your room as the pool ones haven't turned up yet......they must be with the mini bar and bathrobes!!

  • Stayed June 2014, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
5 Thank Phill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ware, United Kingdom
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 23, 2014

We had to stay as Air Canada broke down. Well done to the team for getting rooms sorted, dinner ready and to the poor guy behind the bar as we were all desperate for a drink. Rooms clean, staff friendly just what we needed after an exhausting day at Heathrow airport. Will consider using this hotel in the future. Thank you

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JanetteS_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHHManager, Manager at Heston Hyde Hotel, responded to this review, July 11, 2014
Dear JanetteS_12

Thank you for taking the time to share with fellow travellers your experience of Heston Hyde Hotel. As newly opened hotel, we depend on guest feedback for direction and improvements and I am really pleased to read that you felt we were just what you needed after not so pleasant day travelling and found our found the rooms clean, staff friendly and the most needed drink at ready!

I do hope we will get a chance to accommodate you in more leisurely circumstances sometime soon.

With kindest regards
Tanja Furby
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 11, 2014

Beautiful hotel with good connections to Heathrow and London. Excellent leisure facilities like indoor heated pool and sauna.
Very modern and brand new good size rooms which you don't expect in London. Have nice bar and restaurant on site with good chef on board.

Room Tip: Ask for a room in either A or D wing of the hotel with excellent views.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Raj4344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heston Hyde Hotel

Property: Heston Hyde Hotel
Address: North Hyde Lane, Hounslow TW5 0EP, England
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 23 Hotels in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Heston Hyde Hotel 4.5*
Number of rooms: 303
Official Description (provided by the hotel):
Welcome to the brand new and contemporary addition to London Heathrow Hotels - Heston Hyde Hotel - offering a fabulous location for Heathrow and Central London with luxury and service at its very best. The newly built hotel is the latest luxury premier hotel in London offering a comfortable abode suitable for both the business and recreational traveller. Take a dip in our indoor heated pool or relax in the luxurious sauna. The gymnasium is where guests can work out on our state of the art equipment to finish off a hard day's work or simply relax from your worries - use of the Spa is complimentary to our in house residents. The hotel offers free parking for residents and free Wi-Fi throughout the hotel. Heston Hyde Hotel is located in the borough of Hounslow and is in close proximity to Heathrow Airport, Brentford, Stockley Park and Chiswick. Just off the M4 motorway it offers superb links into Central London or towards Slough, Windsor and Reading. The hotel is ideally located for sports fans attending Wembley, Twickenham or Royal Ascot. ... more   less 
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