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“Very Good” 4 of 5 stars
Review of The Continental Hotel

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The Continental Hotel
Ranked #18 of 23 Hotels in Hounslow
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Good”
4 of 5 stars Reviewed March 6, 2013

I stayed here for the first time this week,and as a regular visitor to Heathrow,found the hotel very good value for money.
It's a ten minute drive to the airport,and the staff,rooms and breakfast,were all very good.
Have just booked a 2nd stay,for the end of the week.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Cardifftaxis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ishan K, Front Office Manager at The Continental Hotel, responded to this review, March 11, 2013
Dear Guest,

We were pleased to read your feedback after your recent stay at The Continental Hotel Hounslow.
Thank you. It was great to hear that you enjoyed your stay and we really appreciate your feedback regarding our service & cleanliness's. We all are looking forward to welcome you back and it will be a Pleasure to say Hello on Arrival, there for please ask for me on arrival. (Ishan)


Kind Regards,
Ishan K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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  • English first
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English first
Island of Malta, Malta
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 23, 2013

I spent 2 weeks in the hotel , good room , and very surprised of the restaurant since very good food
Prepared. The reception staff where great and help me with everything.
Reccomend this hotel who wants to stay in the area.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank i1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ishan K, Front Office Manager at The Continental Hotel, responded to this review, February 26, 2013
Dear Guest,

Thank you for your feedback,

so great to hear that you found our hotel great to stay because of its central location, cleanliness friendly staff and our attention to detail. Always try to go that extra mile and looks like it has been all worth it.

Looking forward to welcoming you back when perhaps you can take advantage of our great Advance booking Package especially tailored to our hotel. The sooner you book, the better deal you will get. You can contact me direct on gsm@thecontinental-hotel.com

Thank you once again for your time in writing a review, looking forward to seeing you in the near future.

Sincerely

Ishan K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 20, 2013

I have been staying at this hotel for 4 years when returning home from holidays in the UK.

Its a great location for Heathrow (3 stops by Tube) and back into Central London for the evening or day trip.

I am always welcomed by from the Manager to the reception staff or are professional and attentive to any needs or questions you may have.

I would highly recommend this hotel for stop overs or longer breaks annd look forward to my continued trips there during the year.

Room Tip: All the rooms are of a excellent standard.
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Dane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ishan K, Front Office Manager at The Continental Hotel, responded to this review, February 26, 2013
Dear Guest,
I couldn't be more proud of the team at The Continental Hotel. A huge THANK YOU for giving us recognition
Delighted that you are a returning guest, and hope to see you soon

Sincerely

Ishan K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grays Thurrock, United Kingdom
1 review
1 of 5 stars Reviewed February 15, 2013

Stayed there Feb 9th for Rugby - WHAT A DISASTER!!! The Hotel has the most appalling signs going - unless you want to go to the Gym - plenty of signs for that!! No signs saying car park - & when you stop to phone them to ask where they are - watch out for CCTV cameras - stay still for 5 mins and you get a £55 fine 3 days later!! GM WAYNE DAVIES - well the response to email was bascially saying cant read a map - GREAT CUSTOMER SKILLS - NOT! Nightmare trying to order room service - says 24/7 - ends at 11 - and breakfast - what a joke - came up after an hour, stone cold - had to go down to eat - and they charge you extra for the privilege. Got offer to upgrade!!! NO WAY!!! Why would you go through that twice!!! And they say no one ever complains!!! Perhaps they dont have access to a PC!! If they did would need internet - which doesnt work as advertised in room.... Got to one of other hotels close by - you can see them clearly!!!

Room Tip: All are in need of a clean - grouting was rough!
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank bee-pee1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powys - UK
Level Contributor
50 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed February 15, 2013

Stayed here for one night as we had early flight, only paid £50 last minute for the night.
Room - ok value for that price, room was cleanish, the bathroom was clean but no bath only a shower but all more than acceptable for the price, my wife also used the swimming pool.
Breakfast - was also included but as our flight was so early we did not have any.
Staff - were polite and helpful.
Parking - not many spaces so be prepared for a long wait for one and charges £15 for a night!
Not a hotel I would want to stay long in but overall it served its purpose after a long drive we got a good sleep before an early flight and no real complaints.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank BeachHunter_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 12, 2013

Hi i stayed there in february on rugby game. Great conetction to airport and rugby stadium. Staff very helpful specially restaurant (Navi) and night reception (Bart) thank you. Room clean nice standard. Could be just a little bit warmer. Great Gym and spa. Food outstanding. See you soon

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Brad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed January 22, 2013

I had the most unpleasant experience of staying at this hotel whilst I had some emergency repairs to my property mid-December. This is NOT a 4-star establishment so please do not expect it when you arrive. The bathroom sink was full of black lime scale, as was the shower. The room was very basic and did not have a mini-bar. The TV was tiny and almost pointless as there weren't really any channels to watch.
The breakfast was the highlight of my stay. A good selection and very friendly catering staff.
Upon check-out, my room had been cleared upon returning from breakfast at 10.30am - as checkout is 11am I am still very confused about this! My belongings were returned in two bin bags and some items missing.
I turned to the GM, Wayne Davis, to resolve this issue but he was as helpful as a whole in the head, or less, and had the worst attitude of anyone I have ever come across in a customer service profession. When I called him 'mate' he pulled the following sentence: "I am the General Manager of a 4 star establishment and you cannot speak to me like that". Need I say more. To make a long story short, I had to involve the Police to get any kind of recognition of responsibility from Wayne. And regrettably, the matter is still ongoing....
Needless to say, I would not recommend this hotel to anyone. I would instead like to direct you to the newly build Days Inn or Travellodge hotel.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Ditzy200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Continental Hotel

Property: The Continental Hotel
Address: 29-31 Lampton Road, Hounslow TW3 1JA, England
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 23 Hotels in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Continental Hotel 3*
Number of rooms: 95
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